Connect Vista Fax to Server 2003 cannot create fax account

I am running Vista Business, and am trying to setup faxing with Vista's
built-in Windows Fax and Scan. I do not have a modem, and so I'm trying to
connect to the fax on a Windows Server 2003 R2 server. This is a "standard"
Server 2003, that is, it is *not* SBS (Small Business Server).

The server is a domain controller, but the Vista PC is not on the domain.
However, both computers are on the same local network/subnet. On Vista I can
map a drive that's on the server (providing the proper server credentials).
I can even "Add new printer" to Vista by selecting network printer and
entering the server address & shared fax name, then entering the proper
server credentials. So this rules out any network issues, and at least
mostly rules out authentication issues (since I'm able to connect to the
server disk and printer resources if I provide a server administrator
logon).

However, from Vista's "Windows Fax and Scan", when I try to create a fax
account, it prompts me for the server name, and when I enter the server, it
tells me that I don't have the appropriate permissions and to contact the
fax administrator. This happens whether I enter \\servername,
\\servername\faxname, servername, faxname, \\faxname. Also, I have made sure
to run Windows Fax and Scan as an administrator, that is, right-click/run as
administrator.

If I try to print to the fax printer that seemed to have been mapped
successfully (that was mapped with "add printer" as described above), it
basically takes me to the same step to add a fax account, at which point it
tells me I don't have the appropriate permissions when I enter the server
name. Note that when I "added" the printer, it prompted me for the
credentials, and then successfully mapped the printer. Now in trying to use
it to print (fax) something, it behaves as if I still need to create a fax
account and tells me I have no permissions (and there is no option to enter
a user/password).

Has anyone run across this, or can provide any suggestions.

Thanks

Vista's Fax and Scan program only works if you have
a modem installed on your computer.

--
Carey Frisch
Microsoft MVP
Windows Desktop Experience -
Windows System & Performance

---------------------------------------------------------------

"CoDer" <noreply@xxxxxx> wrote in message news:7B4B2781-5FFE-4D2C-91A7-14B398B9A01F@xxxxxx
I am running Vista Business, and am trying to setup faxing with Vista's
built-in Windows Fax and Scan. I do not have a modem, and so I'm trying to
connect to the fax on a Windows Server 2003 R2 server. This is a "standard"
Server 2003, that is, it is *not* SBS (Small Business Server).

The server is a domain controller, but the Vista PC is not on the domain.
However, both computers are on the same local network/subnet. On Vista I can
map a drive that's on the server (providing the proper server credentials).
I can even "Add new printer" to Vista by selecting network printer and
entering the server address & shared fax name, then entering the proper
server credentials. So this rules out any network issues, and at least
mostly rules out authentication issues (since I'm able to connect to the
server disk and printer resources if I provide a server administrator
logon).

However, from Vista's "Windows Fax and Scan", when I try to create a fax
account, it prompts me for the server name, and when I enter the server, it
tells me that I don't have the appropriate permissions and to contact the
fax administrator. This happens whether I enter \\servername,
\\servername\faxname, servername, faxname, \\faxname. Also, I have made sure
to run Windows Fax and Scan as an administrator, that is, right-click/run as
administrator.

If I try to print to the fax printer that seemed to have been mapped
successfully (that was mapped with "add printer" as described above), it
basically takes me to the same step to add a fax account, at which point it
tells me I don't have the appropriate permissions when I enter the server
name. Note that when I "added" the printer, it prompted me for the
credentials, and then successfully mapped the printer. Now in trying to use
it to print (fax) something, it behaves as if I still need to create a fax
account and tells me I have no permissions (and there is no option to enter
a user/password).

Has anyone run across this, or can provide any suggestions.

Thanks

Lots of folks have had similar issues (as you can see by reading the group).
I'm wondering if the problem is that the client isn't on the domain. Have
you checked the permission settings in the Security Tab?
--
Russ Valentine
[MVP-Outlook]
"CoDer" <noreply@xxxxxx> wrote in message
news:7B4B2781-5FFE-4D2C-91A7-14B398B9A01F@xxxxxx

But the problem occurred even when I added the fax printer from the server.
That is, I mapped the printer, but upon trying to use it, it requires you to
create a fax account, just as if you were trying to use Fax and Scan. It's
hard to believe that the only fax capability in Vista is with an attached
modem. What about fax servers, and in particular, MS's own fax server on
Windows Server 2003 (which is what I'm trying to use) - do you mean that
nothing else is supposed to work on Vista?

"Carey Frisch [MVP]" <cnfrisch@xxxxxx> wrote in message
news:%23LkGp%23IoIHA.1236@xxxxxx

Troubleshoot fax problems
http://windowshelp.microsoft.com/Win...b4dd31033.mspx

--
Carey Frisch
Microsoft MVP
Windows Desktop Experience -
Windows System & Performance

I had added "Everyone" permissions to the fax server on Server 2003. I even
created a user account on Server 2003 with the same name & password as the
Vista user (although their SID's would have been different, since the Vista
user is not the Domain user on the Server). None of that made a difference.

Although I've seen similar issues reading through the group, I haven't come
across the same type of scenario - most that deal with domains are talking
about SBS, which is slightly different than the standard Windows Server. But
none of the things they've tried have made a difference on my end.

I think the part that makes this more troublesome is that it simply says you
have no permission, without giving you an opportunity to enter appropriate
credentials. As I mentioned on the posting, I am able to add the fax server
as one of my printers by adding a network printer through "Add new printer".
At the point that I'm adding that new printer, it does prompt me for
appropriate server crendentials, and then the printer gets mapped. But if I
try to use that printer, it takes me to the step in Windows Fax and Scan
where you need to create the Fax account (even though I wasn't purposefully
trying to use Fax and Scan), and we're back to square one where it just
tells you there's no permission, without the option to provide
credentials...

In short, after trying all kinds of options, this is what the behavior
appears to be:

1) Any printing done to a fax printer is forced to go through Windows Fax
and Scan (that is, even if you're not using Vista's built-in fax print
driver). Or, at least, another MS fax printer driver (like the one from
Server 2003) gets recognized by Vista as a fax printer driver and forces it
to go through Windows Fax and Scan.

2) If you're going through Windows Fax and Scan, a Fax account must be
created. And in creating that account, if there is any kind of permission
issue, you have no way of entering an appropriate user/password for
accessing or to allow use of the printer.

I can't see that being the case, as it would be so terribly restrictive and
a big step backwards, so I must be missing something! But at this point,
what I've done so far points in that direction.

As far as the PC not being on the Domain, unfortunately it cannot be added
to the domain. But I can map the printer to the PC by providing an
appropriate domain logon when I map it, so it doesn't look like the domain
is blocking any and all clients that are not on the domain.

"Russ Valentine [MVP-Outlook]" <russval@xxxxxx> wrote in message
newsA629938-129A-44E0-A663-929155AE3BE9@xxxxxx

Try losing the backslash on your path statement when configuring the Fax
Account.
--
Russ Valentine
[MVP-Outlook]
"CoDer" <noreply@xxxxxx> wrote in message
news:CA4A0566-EE3B-4EE9-9A73-A2BA058FEEA2@xxxxxx

Thanks for the suggestion, but had tried that already
\\servername
servername
\\servername\faxname
servername\faxname
faxname
\\faxname

All give the same result- the "no permission" message, with no opportunity
to enter and appropriate logon

"Russ Valentine [MVP-Outlook]" <russval@xxxxxx> wrote in message
news:43D2A573-5368-411A-A5E9-524325875DA1@xxxxxx

Not sure what you're saying. You should enter only the faxname, no
severname, no backslashes whatsoever. And if you tried it already, why
didn't you say so?
If you have, you're problem cannot be reproduced by the developers, so I'll
notify them.
--
Russ Valentine
[MVP-Outlook]
"CoDer" <noreply@xxxxxx> wrote in message
news:OvoZFfMoIHA.1240@xxxxxx

Make that servername only, with no backslashes.
--
Russ Valentine
[MVP-Outlook]
"Russ Valentine [MVP-Outlook]" <russval@xxxxxx> wrote in message
news:18805366-3B4E-4076-825C-E4A4E7C00BC9@xxxxxx