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| Adding Network Printer - APPCRASH I'm attempting to add a network printer (HP LaserJet 8100 DN). Every time I attempt to install I receive the message - "You need to install printer driver.....". When I select "Install driver" - I receive a message that says "Windows host process (Rundll32) has stopped working". If I select "check online" - it sends me to KB938979 (which I downloaded and attempted to install - but received the message that this update does not apply to my system). If I "view problem details" - I receive the following - Problem signature: Problem Event Name: APPCRASH Application Name: rundll32.exe Application Version: 6.0.6000.16386 Application Timestamp: 4549b0e1 Fault Module Name: ntprint.dll Fault Module Version: 6.0.6000.16512 Fault Module Timestamp: 46807fc6 Exception Code: c0000005 Exception Offset: 0001d7ae OS Version: 6.0.6000.2.0.0.256.4 Locale ID: 1033 Additional Information 1: f4f2 Additional Information 2: e4763ad377c4b9dcc33e3c903d0726e6 Additional Information 3: e86b Additional Information 4: 34ff95b68894ee225f568786c2d73593 Read our privacy statement: http://go.microsoft.com/fwlink/?link...3&clcid=0x0409 THANK YOU FOR ANY ASSISTANCE YOU MAY BE ABLE TO OFFER. --robbe |
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