Unable to print from the internet with Vista

As I gather many others are experiencing, with Vista Home Premium my HP
5650 printer will not print from the internet. The printer works fine on
my old laptop with Windows XP, so I assume the problem is with Vista. If
I disable the Protected Mode in Security Settings, it will print, but
that is a clumsy, inconvenient, and perhaps risky solution at best. Any
other ideas? Does anyone know whether Windows technicians are working on
a solution to this problem. Bill T.


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oaklanding
Posted via http://www.vistaheads.com

I do not have AVG ver 8. I have the latest Norton.


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oaklanding
Posted via http://www.vistaheads.com

Get the latest version of HP Navigator and the latest printer driver. Like
the AVG issue, it's another known issue and not related to Microsoft or
Windows.
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Cari (MS-MVP) Printing & Imaging
www.coribright.com/windows

"oaklanding" <oaklanding.3aat06@xxxxxx-mx.forums.vistaheads.com> wrote in
message newsaklanding.3aat06@xxxxxx-mx.forums.vistaheads.com...

In article <A955A3DC-71F9-489D-AF4B-7BB42EE7DE1C@xxxxxx>, Cari
(MS-MVP) wrote:
Could you clarify that please. A search on HP does not produce anything
that could be relevant except a reference to Netscape Navigator the
browser.

Nor does there seem to be any VISTA driver for the 5650 except that out
of the box

Cari, Thanks for your response. HP system check confirms that I have the
latest driver for my hp 5650. I don't understand the reference to HP
Navigator. My laptop is an ACER Extensa 5420-5687.


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oaklanding
Posted via http://www.vistaheads.com

Cari, Again, I appreciate your response. You obviously are a pro in
dealing with these problems. Again, please elaborate on your reference
to HP Navigator. I don't understand what to check. And I would be
grateful for any other suggestions or comments re. this problem. Bill T.


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oaklanding
Posted via http://www.vistaheads.com

Oops it's not Navigator, it's Director.

http://h10025.www1.hp.com/ewfrf/wc/g...name=c00802504
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Cari (MS-MVP) Printing & Imaging
www.coribright.com/windows

"oaklanding" <oaklanding.3ael4a@xxxxxx-mx.forums.vistaheads.com> wrote in
message newsaklanding.3ael4a@xxxxxx-mx.forums.vistaheads.com...

Cari, Thanks to your prompting, and without going through my convoluted
search process, I eventually ended up with a download from HP entitled
"HP Printing Diagnostic Utility", release date 2008-01-04, which solved
the problem. If others are having problems with an HP printer/Vista
compatibility issue, this might help. Simply Google the above title and
follow the download instructions. Thanks again, Bill T.


--
oaklanding
Posted via http://www.vistaheads.com