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Vista - Can't print to HP G55xi from Vista x64

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Old 09-22-2008   #1 (permalink)


Vista x64
 
 

Can't print to HP G55xi from Vista x64

I have a Vista x64 machine. Vista detects my printer (HP G55xi) and I can print OK to it. After some time passes, if I try to print again the status just shows as "Error-Printing". If I restart the machine, the document will print. I have tried reinstalling the driver for the printer, I determined Vista contains a basic driver for the printer. After printing and waiting some, I can no longer print.

Any help would be appreciated.

Thanks

My System SpecsSystem Spec
Old 09-23-2008   #2 (permalink)


Vista x64
 
 

Re: Can't print to HP G55xi from Vista x64

Can anyone out there help me?
My System SpecsSystem Spec
Old 09-23-2008   #3 (permalink)
Alan Morris [MSFT]


 
 

Re: Can't print to HP G55xi from Vista x64

Is this connected USB or LPT?

Either way, make sure that the Device Manager does not place the port in
sleep mode

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"PeterSa" <guest@xxxxxx-email.com> wrote in message
news:3229d397e025467daea26e16daf45bf5@xxxxxx-gateway.com...
Quote:

>
> I have a Vista x64 machine. Vista detects my printer (HP G55xi) and I
> can print OK to it. After some time passes, if I try to print again the
> status just shows as "Error-Printing". If I restart the machine, the
> document will print. I have tried reinstalling the driver for the
> printer, I determined Vista contains a basic driver for the printer.
> After printing and waiting some, I can no longer print.
>
> Any help would be appreciated.
>
> Thanks
>
>
> --
> PeterSa

My System SpecsSystem Spec
Old 09-24-2008   #4 (permalink)


Vista x64
 
 

Re: Can't print to HP G55xi from Vista x64

It is connected to the USB port. I went into Device Manager and ensured each USB Root hub does not have the "Allow the computer to turn off to save power" checked.
My System SpecsSystem Spec
Old 09-24-2008   #5 (permalink)


Vista x64
 
 

Re: Can't print to HP G55xi from Vista x64

So I decided to move the printer over to my WinXP machine and then share out. I am now able to print from my Vista machine. But I can't scan, unless the printer is local. So I either need to figure why I can't print from Vista when local or scan when remote.
My System SpecsSystem Spec
Old 09-24-2008   #6 (permalink)


Vista x64
 
 

Re: Can't print to HP G55xi from Vista x64

Definately seems putting the machine into Sleep mode causes the problem. Does anyone know how to fix this issue? After in Sleep mode document just get stuck and you can't restart the Print Spooler.
My System SpecsSystem Spec
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