Vista - Sending Docs by Vista Fax stopped working

Hi, I have been 'happily' using Vista(32) fax to send word docs and
pdf's. Tried today and got this message when trying to send a word
document.
"This fax cannot be sent at this time. Please launch the compose form
from Windows fax and scan and click on New Fax to attach this document
to send out as fax." Polite and simple, so I tried it. And got "The
message could not be sent. The data is invalid" Direct and unhelpful! I
can receive faxes perfectly, and can send filled in cover sheets with no
problems, just cannot send any 'converted' files. Have looked in the
MSfax directory off NT off microsoft off programdata to see if there
were any temp files causing problems, but couldn't see anything. Have
looked in control panel services, prnter management to see if there were
any stuck, nothing! If it were a normal printer, would now be
unistalling driver and reinstalling but don't know how to reinstall if I
do delete it. Also have tried restarting print spooler service and fax
service to no avail. Any ideas? Thanks!


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traveller_agr
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Please post some actual information. We don't even know how you are trying
to send these documents nor what you mean by "converted files." Examine the
changes made to your system before you lost this capability.
You appear to have a rendering problem, so state the file associations for
the document types you are trying to fax.
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Russ Valentine
[MVP-Outlook]
"traveller_agr" <traveller_agr.3g7r7c@xxxxxx> wrote in message
news:traveller_agr.3g7r7c@xxxxxx

Hi Russ, yep sorry. Trying to use it to send MS Word (2007) docx and pdf
from Adobe Acrobat 7. The intial problem occurs when I try to print the
fax to the fax printer driver. Printer dialogue box and all settings
look OK, when I press print I get the dialogue box that tells me to go
via the console. When I use the console and try to 'attach' the file, it
flashes the document up on the screen appearing to scan or convert it as
normal, then I get the second error box about data being invalid. As I
said, it will send the cover sheets as standalone faxes. does that
clarify the position?


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traveller_agr
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It means that your current version of Acrobat does not support the rendering
of faxes to TIF. Printing from Acrobat to fax should automatically render
the document as a TIF file and attach it to a new fax message.
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Russ Valentine
[MVP-Outlook]
"traveller_agr" <traveller_agr.3g8g7d@xxxxxx> wrote in message
news:traveller_agr.3g8g7d@xxxxxx

Hi Russ, hear what you are saying, but the problem is it did last week,
it was working perfectly last week, only when I went to use it yesterday
that noticed the problem. I haven't installed any new software or
hardware, maybe Vista has updated, don't know, but otherwise nothing has
changed.
Thanks for your help btw!


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traveller_agr
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Then you'll need to examine the changes made to your system that might have
changed file associations for these file types. Unfortunately, these things
are much more difficult to determine in Vista than in earlier OS. Vista no
longer uses a "printto" verb to call the proper application for rendering.
Instead it uses GDI, Fax Print Driver and Fax TIFF library to print the body
of the message into TIFF format. So look for any changes that might have
affected those files.
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Russ Valentine
[MVP-Outlook]
"traveller_agr" <traveller_agr.3g8ojd@xxxxxx> wrote in message
news:traveller_agr.3g8ojd@xxxxxx

Also, please clarify this statement: "I get the dialogue box that tells me
to go
via the console." You should be getting a new fax message window that has
the document rendered and attached as a TIF file. What are you getting
instead?
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Russ Valentine
[MVP-Outlook]
"traveller_agr" <traveller_agr.3g8ojd@xxxxxx> wrote in message
news:traveller_agr.3g8ojd@xxxxxx

Hi Russ, OK will have a look through and see what I can discover. Have
attached a jpeg of what I get when I try to print a word doc to fax.
A


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I've never been able to fax directly from Office/Word using Windows Fax and
Scan. I always have to create the document and then go to create a new fax
and attach it there.

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Peter
"traveller_agr" <traveller_agr.3g9lvb@xxxxxx> wrote in message
news:traveller_agr.3g9lvb@xxxxxx

Not the behavior a normal installation provides. You can print to the fax
printer from an application when WFS is installed and configured correctly.
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Russ Valentine
[MVP-Outlook]
"Peter" <nobody@xxxxxx> wrote in message
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