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Vista - Some printer properties grayed out

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Old 10-01-2008   #1 (permalink)
Marcus


 
 

Some printer properties grayed out

A strange things is happening:

A Kyocera Mita MF printer is running attached to a Windows 2003 server.

Due to the infamous slow-access bug in Vista (still not fixed in SP1) I had
to tweak the workstations assuming the printer was local, changing the port
to \\servername\printername.

Now the problem - while one workstation can access all the printer features
within its proprietary control panel, another workstation can't: for example
some features, like duplex are grayed out.

I thought it could depend on user privileges so I've upgraded the user on
the faulty pc to "Printer operator". While doing so I could unlock the tab
related to server-side printing defaults, still the duplex options are
disabled.

So I logged in the faulty computer with a domain admin user, and still the
same problem.

I've tried to upgrade the driver, but nothing!

It looks like the faulty PC is assuming that the duplexing feature is not
installed, thus disabling the feature in the control panel.

Any hint?



My System SpecsSystem Spec
Old 10-01-2008   #2 (permalink)
Hal Hostetler [MVP-P/I]


 
 

Re: Some printer properties grayed out

Does the driver auto-configure itself to the printer's feature set? I ask
because we have a Lanier LD032c AIO device and in both XP and Vista, I have
to manually tell the driver what features are installed on the printer - the
number of trays, the duplexer unit, and other "Installable Options" must be
set by hand on the "Device Settings" page.

Hal
--
Hal Hostetler, CPBE -- hhh@xxxxxx
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

"Marcus" <marcus@xxxxxx> wrote in message
news:ra6dnbHwLu_EM37VnZ2dnUVZ_r7inZ2d@xxxxxx
Quote:

>A strange things is happening:
>
> A Kyocera Mita MF printer is running attached to a Windows 2003 server.
>
> Due to the infamous slow-access bug in Vista (still not fixed in SP1) I
> had to tweak the workstations assuming the printer was local, changing the
> port to \\servername\printername.
>
> Now the problem - while one workstation can access all the printer
> features within its proprietary control panel, another workstation can't:
> for example some features, like duplex are grayed out.
>
> I thought it could depend on user privileges so I've upgraded the user on
> the faulty pc to "Printer operator". While doing so I could unlock the tab
> related to server-side printing defaults, still the duplex options are
> disabled.
>
> So I logged in the faulty computer with a domain admin user, and still the
> same problem.
>
> I've tried to upgrade the driver, but nothing!
>
> It looks like the faulty PC is assuming that the duplexing feature is not
> installed, thus disabling the feature in the control panel.
>
> Any hint?
>
>
My System SpecsSystem Spec
Old 10-02-2008   #3 (permalink)
Alan Morris [MSFT]


 
 

Re: Some printer properties grayed out

I you have Ultimate or the business version perform the admin tasks using
Print Management (printmanagement.msc)

for Home, in the printers folder right click the printer Run as
administrator / Properties

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Marcus" <marcus@xxxxxx> wrote in message
news:ra6dnbHwLu_EM37VnZ2dnUVZ_r7inZ2d@xxxxxx
Quote:

>A strange things is happening:
>
> A Kyocera Mita MF printer is running attached to a Windows 2003 server.
>
> Due to the infamous slow-access bug in Vista (still not fixed in SP1) I
> had to tweak the workstations assuming the printer was local, changing the
> port to \\servername\printername.
>
> Now the problem - while one workstation can access all the printer
> features within its proprietary control panel, another workstation can't:
> for example some features, like duplex are grayed out.
>
> I thought it could depend on user privileges so I've upgraded the user on
> the faulty pc to "Printer operator". While doing so I could unlock the tab
> related to server-side printing defaults, still the duplex options are
> disabled.
>
> So I logged in the faulty computer with a domain admin user, and still the
> same problem.
>
> I've tried to upgrade the driver, but nothing!
>
> It looks like the faulty PC is assuming that the duplexing feature is not
> installed, thus disabling the feature in the control panel.
>
> Any hint?
>
>

My System SpecsSystem Spec
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