Vista - Dell A920 Printer Offline

crimey617 · 10-03-2008

Hi,

I just purchased a Compaq Presario with Windows Vista Home Premium pre-installed. I had previously had a Dell Dimension. I am experienceing a prblem installing my printer and getting it to work. I have a Dell All In One A920. I installed the software and obtained the compatibility drivers from the Microsoft website and I have the service pack 1 update. The computer is recoginzing the printer and I have it set to a USB port. However, the printer appers OFFLINE no matter what I do. When I try to print a doc, I get an error stating that there is a problem with the computer communicating with the printer. The printer worked just fine on my old computer so I know it's in fine working condition. I just can't seem to get it working with Vista. How can I get the printer to appear ONLINE and actually print a document? PLEASE HELP!!! Thanks!

11-01-2008

try to disconnect everything and reconnect

does the "all-in-one centre" works ?
it seems that Microsoft did a driver for Vista
which works for the printer but not for the scan nor the zerox.

rgds
"crimey617" <guest@xxxxxx-email.com> a écrit dans le message de
news:d97d3961f767a0f9ee66c824f904a007@xxxxxx-gateway.com...

Quote:

>
> Hi,
>
> I just purchased a Compaq Presario with Windows Vista Home Premium
> pre-installed. I had previously had a Dell Dimension. I am experienceing
> a prblem installing my printer and getting it to work. I have a Dell
> All In One A920. I installed the software and obtained the
> compatibility drivers from the Microsoft website and I have the service
> pack 1 update. The computer is recoginzing the printer and I have it
> set to a USB port. However, the printer appers OFFLINE no matter what I
> do. When I try to print a doc, I get an error stating that there is a
> problem with the computer communicating with the printer. The printer
> worked just fine on my old computer so I know it's in fine working
> condition. I just can't seem to get it working with Vista. How can I
> get the printer to appear ONLINE and actually print a document? PLEASE
> HELP!!! Thanks!
>
>
> --
> crimey617

10-03-2008	#1 (permalink)
crimey617 Windows Vista Home Premium 3 posts	Dell A920 Printer Offline Hi, I just purchased a Compaq Presario with Windows Vista Home Premium pre-installed. I had previously had a Dell Dimension. I am experienceing a prblem installing my printer and getting it to work. I have a Dell All In One A920. I installed the software and obtained the compatibility drivers from the Microsoft website and I have the service pack 1 update. The computer is recoginzing the printer and I have it set to a USB port. However, the printer appers OFFLINE no matter what I do. When I try to print a doc, I get an error stating that there is a problem with the computer communicating with the printer. The printer worked just fine on my old computer so I know it's in fine working condition. I just can't seem to get it working with Vista. How can I get the printer to appear ONLINE and actually print a document? PLEASE HELP!!! Thanks!
My System Specs

11-01-2008	#2 (permalink)
Laurent S n/a posts	Re: Dell A920 Printer Offline try to disconnect everything and reconnect does the "all-in-one centre" works ? it seems that Microsoft did a driver for Vista which works for the printer but not for the scan nor the zerox. rgds "crimey617" <guest@xxxxxx-email.com> a écrit dans le message de news:d97d3961f767a0f9ee66c824f904a007@xxxxxx-gateway.com... Quote: > > Hi, > > I just purchased a Compaq Presario with Windows Vista Home Premium > pre-installed. I had previously had a Dell Dimension. I am experienceing > a prblem installing my printer and getting it to work. I have a Dell > All In One A920. I installed the software and obtained the > compatibility drivers from the Microsoft website and I have the service > pack 1 update. The computer is recoginzing the printer and I have it > set to a USB port. However, the printer appers OFFLINE no matter what I > do. When I try to print a doc, I get an error stating that there is a > problem with the computer communicating with the printer. The printer > worked just fine on my old computer so I know it's in fine working > condition. I just can't seem to get it working with Vista. How can I > get the printer to appear ONLINE and actually print a document? PLEASE > HELP!!! Thanks! > > > -- > crimey617
My System Specs

Similar Threads
Thread	Forum
Problem with Dell printer after installation of Vista SP2 (printer prints an extra page)	Vista General
A920 Dell : All-in-one centre vs VISTA	Vista print fax & scan
printer offline	Vista print fax & scan
Printer keeps going offline	.NET General
Printer Always Offline	Vista General