I have followed Bruce’s guide to the letter and manually removed as
much printer related files as I can see. I was unable to use the
cleanspl.exe as it does not work with NT6.0 (only 4.0 and 5.0).
However this has not worked.
When I reinstalled the Lexmark printer using the provided disc, the
install completes successfully but the printer does not print and no
printer is visible in control panel.
When the USB cable is connected (both during and after the install
process) Windows searches for drivers and provides the following
message in a Found New Hardware’ box:
‘Windows encountered a problem installing the driver software for your
device. Windows found driver software for your device but encountered
an error while attempting to install it. One of the installers for this
device cannot perform the installation at this time’
Selecting ‘Add Printer’ manually produces the messages below (depending
on whether the print spooler is running at the time):
Error 1067 – could not start the print spooler service – terminated
Unable to add printer spooler service is not working
There were however some files that I was unsure as to whether I should
delete or not. These were in folder
%systemroot%\system32\spool\drivers\w32x86. A screen dump of these in
the attached document.
'Alan Morris [MSFT Wrote:
> ;733327']the spooler is crashing. This is typically caused by print
> corrupting the memory in the spooler process
> Check the registry for the print drivers that are installed on the
> and follow Bruce's instructions.
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base he
> 'Advanced Search' (http://support.microsoft.com/search/?adv=1)