Windows Vista Forums

Help - Photosmart HP 5180 won't install

  1. #1


    Bamagirl33 Guest

    Help - Photosmart HP 5180 won't install

    Somehow I removed my printer from my compter (not sure what I did). Anyway,
    I've tried to reinstall, with no luck. The disk I have doesn't work with
    Vista, so I have gone to the HP website to download info. It downloads, but
    it stops when it tries to install. It says "fatal error". Any suggestions?

      My System SpecsSystem Spec

  2. #2


    Alan Morris [MSFT] Guest

    Re: Help - Photosmart HP 5180 won't install

    Is the print spooler service running? If it is not, that would explain why
    you do not see any printers.

    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/search/?adv=1

    This posting is provided "AS IS" with no warranties, and confers no rights.

    "Bamagirl33" <Bamagirl33@xxxxxx> wrote in message
    news6D266FD-9828-409B-BA19-8822B8417524@xxxxxx

    > Somehow I removed my printer from my compter (not sure what I did).
    > Anyway,
    > I've tried to reinstall, with no luck. The disk I have doesn't work with
    > Vista, so I have gone to the HP website to download info. It downloads,
    > but
    > it stops when it tries to install. It says "fatal error". Any suggestions?


      My System SpecsSystem Spec

  3. #3


    Bamagirl33 Guest

    Re: Help - Photosmart HP 5180 won't install

    The printer spooler service is running. I just checked.
    Thanks

    "Alan Morris [MSFT]" wrote:

    > Is the print spooler service running? If it is not, that would explain why
    > you do not see any printers.
    >
    > --
    > Alan Morris
    > Windows Printing Team
    > Search the Microsoft Knowledge Base here:
    > http://support.microsoft.com/search/?adv=1
    >
    > This posting is provided "AS IS" with no warranties, and confers no rights.
    >
    > "Bamagirl33" <Bamagirl33@xxxxxx> wrote in message
    > news6D266FD-9828-409B-BA19-8822B8417524@xxxxxx

    > > Somehow I removed my printer from my compter (not sure what I did).
    > > Anyway,
    > > I've tried to reinstall, with no luck. The disk I have doesn't work with
    > > Vista, so I have gone to the HP website to download info. It downloads,
    > > but
    > > it stops when it tries to install. It says "fatal error". Any suggestions?
    >
    >
    >

      My System SpecsSystem Spec

  4. #4


    Guest

    Re: Help - Photosmart HP 5180 won't install


    "Bamagirl33" <Bamagirl33@xxxxxx> wrote in message
    news6D266FD-9828-409B-BA19-8822B8417524@xxxxxx

    > Somehow I removed my printer from my compter (not sure what I did).
    > Anyway,
    > I've tried to reinstall, with no luck. The disk I have doesn't work with
    > Vista, so I have gone to the HP website to download info. It downloads,
    > but
    > it stops when it tries to install. It says "fatal error". Any suggestions?
    I have had a lot of install and random printing problems with my 8180. I
    decided to do a clean install of Windows on a new hard drive and install the
    OS the antivirus then the printer before installing any applications, no
    proplems at all. When I first tried to install on my system the install data
    rate was very low. I got the fatal error message. The message was due to the
    install program timing out waiting for the printer. When I installed on a
    fresh copy of Windows the indidcated data rate was about ten times faster
    than on the old install.

    Bob



      My System SpecsSystem Spec


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