Windows Vista Forums

Help - Photosmart HP 5180 won't install

  1. #1


    Bamagirl33 Guest

    Help - Photosmart HP 5180 won't install

    Somehow I removed my printer from my compter (not sure what I did). Anyway,
    I've tried to reinstall, with no luck. The disk I have doesn't work with
    Vista, so I have gone to the HP website to download info. It downloads, but
    it stops when it tries to install. It says "fatal error". Any suggestions?

      My System SpecsSystem Spec

  2.   


  3. #2


    Alan Morris [MSFT] Guest

    Re: Help - Photosmart HP 5180 won't install

    Is the print spooler service running? If it is not, that would explain why
    you do not see any printers.

    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/search/?adv=1

    This posting is provided "AS IS" with no warranties, and confers no rights.

    "Bamagirl33" <Bamagirl33@xxxxxx> wrote in message
    news6D266FD-9828-409B-BA19-8822B8417524@xxxxxx

    > Somehow I removed my printer from my compter (not sure what I did).
    > Anyway,
    > I've tried to reinstall, with no luck. The disk I have doesn't work with
    > Vista, so I have gone to the HP website to download info. It downloads,
    > but
    > it stops when it tries to install. It says "fatal error". Any suggestions?


      My System SpecsSystem Spec

  4. #3


    Bamagirl33 Guest

    Re: Help - Photosmart HP 5180 won't install

    The printer spooler service is running. I just checked.
    Thanks

    "Alan Morris [MSFT]" wrote:

    > Is the print spooler service running? If it is not, that would explain why
    > you do not see any printers.
    >
    > --
    > Alan Morris
    > Windows Printing Team
    > Search the Microsoft Knowledge Base here:
    > http://support.microsoft.com/search/?adv=1
    >
    > This posting is provided "AS IS" with no warranties, and confers no rights.
    >
    > "Bamagirl33" <Bamagirl33@xxxxxx> wrote in message
    > news6D266FD-9828-409B-BA19-8822B8417524@xxxxxx

    > > Somehow I removed my printer from my compter (not sure what I did).
    > > Anyway,
    > > I've tried to reinstall, with no luck. The disk I have doesn't work with
    > > Vista, so I have gone to the HP website to download info. It downloads,
    > > but
    > > it stops when it tries to install. It says "fatal error". Any suggestions?
    >
    >
    >

      My System SpecsSystem Spec

  5. #4


    Guest

    Re: Help - Photosmart HP 5180 won't install


    "Bamagirl33" <Bamagirl33@xxxxxx> wrote in message
    news6D266FD-9828-409B-BA19-8822B8417524@xxxxxx

    > Somehow I removed my printer from my compter (not sure what I did).
    > Anyway,
    > I've tried to reinstall, with no luck. The disk I have doesn't work with
    > Vista, so I have gone to the HP website to download info. It downloads,
    > but
    > it stops when it tries to install. It says "fatal error". Any suggestions?
    I have had a lot of install and random printing problems with my 8180. I
    decided to do a clean install of Windows on a new hard drive and install the
    OS the antivirus then the printer before installing any applications, no
    proplems at all. When I first tried to install on my system the install data
    rate was very low. I got the fatal error message. The message was due to the
    install program timing out waiting for the printer. When I installed on a
    fresh copy of Windows the indidcated data rate was about ten times faster
    than on the old install.

    Bob



      My System SpecsSystem Spec


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