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10-19-2006
| #1 (permalink) |
| | MS printer team. Please read this I am getting close. I am trying to use a Canon MP500 printer/scanner. Using the software that came with the unit. On XP and all the beta releases of Vista I had no problems. Until RC-1. Using RC-1, I get a error the scanner drivers are not installed. Just by accident I found in Vista a program called Windows Photo gallery. This program has a import from camera/scanner so I tried it, and the scanner worked just fine. So I tried to install the MP 500 Navigator 2.0 again, I now get a error that a newer drivers are installed. This is so simple, banging my head on my desk, I don't get it. I know the answer will be so simple, please help. Jerry P. |
My System Specs |
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10-19-2006
| #2 (permalink) |
| | Re: MS printer team. Please read this MS does not write drivers. All drivers included in any MS operating system unless a MS product are basic drivers sent to MS by the manufacturer so their product works with basic functions... its' up to canon to provide drives that enables a device to work fully. "Jerry P" <alpha7878@comcast.net> wrote in message news:EBD9028B-1045-4876-96E3-111ED3F99202@microsoft.com... >I am getting close. I am trying to use a Canon MP500 printer/scanner. > Using the software that came with the unit. On XP and all the beta > releases of Vista I had no problems. > Until RC-1. Using RC-1, I get a error the scanner drivers are not > installed. Just by accident I found in Vista a program called Windows > Photo gallery. This program has a import from camera/scanner so I tried > it, and the scanner worked just fine. So I tried to install the MP 500 > Navigator 2.0 again, I now get a error that a newer drivers are installed. > This is so simple, banging my head on my desk, I don't get it. I know the > answer will be so simple, please help. Jerry P. > |
| My System Specs |
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10-20-2006
| #3 (permalink) |
| | Re: MS printer team. Please read this I forwarded the message to one of the Canon print driver testers here. MS does not have the MP500 but the MP450 installed and scanned fine. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base here: http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Peter M" <pmcneil1@cogeco.ca> wrote in message news:eyi65P%238GHA.4712@TK2MSFTNGP03.phx.gbl... > MS does not write drivers. All drivers included in any MS operating system > unless a MS product are basic drivers sent to MS by the manufacturer so > their product works with basic functions... its' up to canon to provide > drives that enables a device to work fully. > > "Jerry P" <alpha7878@comcast.net> wrote in message > news:EBD9028B-1045-4876-96E3-111ED3F99202@microsoft.com... >>I am getting close. I am trying to use a Canon MP500 printer/scanner. >> Using the software that came with the unit. On XP and all the beta >> releases of Vista I had no problems. >> Until RC-1. Using RC-1, I get a error the scanner drivers are not >> installed. Just by accident I found in Vista a program called Windows >> Photo gallery. This program has a import from camera/scanner so I tried >> it, and the scanner worked just fine. So I tried to install the MP 500 >> Navigator 2.0 again, I now get a error that a newer drivers are >> installed. This is so simple, banging my head on my desk, I don't get it. >> I know the answer will be so simple, please help. Jerry P. >> > |
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10-20-2006
| #4 (permalink) |
| | Re: MS printer team. Please read this and the response. No need to use the Canon app. Use inbox support. From: Dan(Canon Development Americas) Sent: Friday, October 20, 2006 2:39 PM Subject: RE: MS printer team. Please read this Hi Alan, I have confirmation on his issue and the basic story is that the app he's trying to use does not recognize the inbox drivers which are installed, and the IHV drivers available on the web are for XP and not supported for vista. The inbox drivers for this device provide the functionality that the app he's trying to use provides so he should be ok without installing any of the IHV software at all. If you point him towards the "Windows Fax and Scan" application he should be fine. Please let me know if he has problems with the inbox drivers. Thanks! Dan Canon Development Americas dteis@microsoft.com -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base here: http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message news:u3fpKwI9GHA.1252@TK2MSFTNGP04.phx.gbl... >I forwarded the message to one of the Canon print driver testers here. MS >does not have the MP500 but the MP450 installed and scanned fine. > > -- > Alan Morris > Windows Printing Team > Search the Microsoft Knowledge Base here: > http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto > > This posting is provided "AS IS" with no warranties, and confers no > rights. > > "Peter M" <pmcneil1@cogeco.ca> wrote in message > news:eyi65P%238GHA.4712@TK2MSFTNGP03.phx.gbl... >> MS does not write drivers. All drivers included in any MS operating >> system unless a MS product are basic drivers sent to MS by the >> manufacturer so their product works with basic functions... its' up to >> canon to provide drives that enables a device to work fully. >> >> "Jerry P" <alpha7878@comcast.net> wrote in message >> news:EBD9028B-1045-4876-96E3-111ED3F99202@microsoft.com... >>>I am getting close. I am trying to use a Canon MP500 printer/scanner. >>> Using the software that came with the unit. On XP and all the beta >>> releases of Vista I had no problems. >>> Until RC-1. Using RC-1, I get a error the scanner drivers are not >>> installed. Just by accident I found in Vista a program called Windows >>> Photo gallery. This program has a import from camera/scanner so I tried >>> it, and the scanner worked just fine. So I tried to install the MP 500 >>> Navigator 2.0 again, I now get a error that a newer drivers are >>> installed. This is so simple, banging my head on my desk, I don't get >>> it. I know the answer will be so simple, please help. Jerry P. >>> >> > > |
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10-21-2006
| #5 (permalink) |
| | Re: MS printer team. Please read this I believe you got it now. That is correct, the inbox drivers will not work with the software (MP Navigator 2.0) that came with the printer? "Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message news:OZFYWFJ9GHA.4572@TK2MSFTNGP02.phx.gbl... > and the response. No need to use the Canon app. Use inbox support. > > From: Dan(Canon Development Americas) > > Sent: Friday, October 20, 2006 2:39 PM > > Subject: RE: MS printer team. Please read this > > Hi Alan, > > I have confirmation on his issue and the basic story is that the app he's > trying to use does not recognize the inbox drivers which are installed, > and the IHV drivers available on the web are for XP and not supported for > vista. > > The inbox drivers for this device provide the functionality that the app > he's trying to use provides so he should be ok without installing any of > the IHV software at all. > > If you point him towards the "Windows Fax and Scan" application he should > be fine. > > Please let me know if he has problems with the inbox drivers. > > Thanks! > > Dan Canon Development Americas > > dteis@microsoft.com > > > -- > Alan Morris > Windows Printing Team > Search the Microsoft Knowledge Base here: > http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto > > This posting is provided "AS IS" with no warranties, and confers no > rights. > > "Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message > news:u3fpKwI9GHA.1252@TK2MSFTNGP04.phx.gbl... >>I forwarded the message to one of the Canon print driver testers here. MS >>does not have the MP500 but the MP450 installed and scanned fine. >> >> -- >> Alan Morris >> Windows Printing Team >> Search the Microsoft Knowledge Base here: >> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto >> >> This posting is provided "AS IS" with no warranties, and confers no >> rights. >> >> "Peter M" <pmcneil1@cogeco.ca> wrote in message >> news:eyi65P%238GHA.4712@TK2MSFTNGP03.phx.gbl... >>> MS does not write drivers. All drivers included in any MS operating >>> system unless a MS product are basic drivers sent to MS by the >>> manufacturer so their product works with basic functions... its' up to >>> canon to provide drives that enables a device to work fully. >>> >>> "Jerry P" <alpha7878@comcast.net> wrote in message >>> news:EBD9028B-1045-4876-96E3-111ED3F99202@microsoft.com... >>>>I am getting close. I am trying to use a Canon MP500 printer/scanner. >>>> Using the software that came with the unit. On XP and all the beta >>>> releases of Vista I had no problems. >>>> Until RC-1. Using RC-1, I get a error the scanner drivers are not >>>> installed. Just by accident I found in Vista a program called Windows >>>> Photo gallery. This program has a import from camera/scanner so I tried >>>> it, and the scanner worked just fine. So I tried to install the MP 500 >>>> Navigator 2.0 again, I now get a error that a newer drivers are >>>> installed. This is so simple, banging my head on my desk, I don't get >>>> it. I know the answer will be so simple, please help. Jerry P. >>>> >>> >> >> > > |
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10-21-2006
| #6 (permalink) |
| | Re: MS printer team. Please read this You have it the other way around. The Navigator software does not work with the inbox drivers. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base here: http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Jerry P" <alpha7878@comcast.net> wrote in message news:86B98979-6C77-422A-87D5-CBE2FC3764CF@microsoft.com... >I believe you got it now. That is correct, the inbox drivers will not work >with the software (MP Navigator 2.0) that came with the printer? > > "Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message > news:OZFYWFJ9GHA.4572@TK2MSFTNGP02.phx.gbl... >> and the response. No need to use the Canon app. Use inbox support. >> >> From: Dan(Canon Development Americas) >> >> Sent: Friday, October 20, 2006 2:39 PM >> >> Subject: RE: MS printer team. Please read this >> >> Hi Alan, >> >> I have confirmation on his issue and the basic story is that the app he's >> trying to use does not recognize the inbox drivers which are installed, >> and the IHV drivers available on the web are for XP and not supported for >> vista. >> >> The inbox drivers for this device provide the functionality that the app >> he's trying to use provides so he should be ok without installing any of >> the IHV software at all. >> >> If you point him towards the "Windows Fax and Scan" application he should >> be fine. >> >> Please let me know if he has problems with the inbox drivers. >> >> Thanks! >> >> Dan Canon Development Americas >> >> dteis@microsoft.com >> >> >> -- >> Alan Morris >> Windows Printing Team >> Search the Microsoft Knowledge Base here: >> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto >> >> This posting is provided "AS IS" with no warranties, and confers no >> rights. >> >> "Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message >> news:u3fpKwI9GHA.1252@TK2MSFTNGP04.phx.gbl... >>>I forwarded the message to one of the Canon print driver testers here. >>>MS does not have the MP500 but the MP450 installed and scanned fine. >>> >>> -- >>> Alan Morris >>> Windows Printing Team >>> Search the Microsoft Knowledge Base here: >>> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto >>> >>> This posting is provided "AS IS" with no warranties, and confers no >>> rights. >>> >>> "Peter M" <pmcneil1@cogeco.ca> wrote in message >>> news:eyi65P%238GHA.4712@TK2MSFTNGP03.phx.gbl... >>>> MS does not write drivers. All drivers included in any MS operating >>>> system unless a MS product are basic drivers sent to MS by the >>>> manufacturer so their product works with basic functions... its' up to >>>> canon to provide drives that enables a device to work fully. >>>> >>>> "Jerry P" <alpha7878@comcast.net> wrote in message >>>> news:EBD9028B-1045-4876-96E3-111ED3F99202@microsoft.com... >>>>>I am getting close. I am trying to use a Canon MP500 printer/scanner. >>>>> Using the software that came with the unit. On XP and all the beta >>>>> releases of Vista I had no problems. >>>>> Until RC-1. Using RC-1, I get a error the scanner drivers are not >>>>> installed. Just by accident I found in Vista a program called Windows >>>>> Photo gallery. This program has a import from camera/scanner so I >>>>> tried it, and the scanner worked just fine. So I tried to install the >>>>> MP 500 Navigator 2.0 again, I now get a error that a newer drivers are >>>>> installed. This is so simple, banging my head on my desk, I don't get >>>>> it. I know the answer will be so simple, please help. Jerry P. >>>>> >>>> >>> >>> >> >> > |
| My System Specs |
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10-21-2006
| #7 (permalink) |
| | Re: MS printer team. Please read this Sorry Alan, I forgot to engage brain, before engaging fingers. Tks Jerry "Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message news:ez$s0JU9GHA.1560@TK2MSFTNGP04.phx.gbl... > You have it the other way around. The Navigator software does not work > with the inbox drivers. > > -- > Alan Morris > Windows Printing Team > Search the Microsoft Knowledge Base here: > http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto > > This posting is provided "AS IS" with no warranties, and confers no > rights. > > "Jerry P" <alpha7878@comcast.net> wrote in message > news:86B98979-6C77-422A-87D5-CBE2FC3764CF@microsoft.com... >>I believe you got it now. That is correct, the inbox drivers will not work >>with the software (MP Navigator 2.0) that came with the printer? >> >> "Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message >> news:OZFYWFJ9GHA.4572@TK2MSFTNGP02.phx.gbl... >>> and the response. No need to use the Canon app. Use inbox support. >>> >>> From: Dan(Canon Development Americas) >>> >>> Sent: Friday, October 20, 2006 2:39 PM >>> >>> Subject: RE: MS printer team. Please read this >>> >>> Hi Alan, >>> >>> I have confirmation on his issue and the basic story is that the app >>> he's trying to use does not recognize the inbox drivers which are >>> installed, and the IHV drivers available on the web are for XP and not >>> supported for vista. >>> >>> The inbox drivers for this device provide the functionality that the app >>> he's trying to use provides so he should be ok without installing any of >>> the IHV software at all. >>> >>> If you point him towards the "Windows Fax and Scan" application he >>> should be fine. >>> >>> Please let me know if he has problems with the inbox drivers. >>> >>> Thanks! >>> >>> Dan Canon Development Americas >>> >>> dteis@microsoft.com >>> >>> >>> -- >>> Alan Morris >>> Windows Printing Team >>> Search the Microsoft Knowledge Base here: >>> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto >>> >>> This posting is provided "AS IS" with no warranties, and confers no >>> rights. >>> >>> "Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message >>> news:u3fpKwI9GHA.1252@TK2MSFTNGP04.phx.gbl... >>>>I forwarded the message to one of the Canon print driver testers here. >>>>MS does not have the MP500 but the MP450 installed and scanned fine. >>>> >>>> -- >>>> Alan Morris >>>> Windows Printing Team >>>> Search the Microsoft Knowledge Base here: >>>> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto >>>> >>>> This posting is provided "AS IS" with no warranties, and confers no >>>> rights. >>>> >>>> "Peter M" <pmcneil1@cogeco.ca> wrote in message >>>> news:eyi65P%238GHA.4712@TK2MSFTNGP03.phx.gbl... >>>>> MS does not write drivers. All drivers included in any MS operating >>>>> system unless a MS product are basic drivers sent to MS by the >>>>> manufacturer so their product works with basic functions... its' up to >>>>> canon to provide drives that enables a device to work fully. >>>>> >>>>> "Jerry P" <alpha7878@comcast.net> wrote in message >>>>> news:EBD9028B-1045-4876-96E3-111ED3F99202@microsoft.com... >>>>>>I am getting close. I am trying to use a Canon MP500 printer/scanner. >>>>>> Using the software that came with the unit. On XP and all the beta >>>>>> releases of Vista I had no problems. >>>>>> Until RC-1. Using RC-1, I get a error the scanner drivers are not >>>>>> installed. Just by accident I found in Vista a program called Windows >>>>>> Photo gallery. This program has a import from camera/scanner so I >>>>>> tried it, and the scanner worked just fine. So I tried to install the >>>>>> MP 500 Navigator 2.0 again, I now get a error that a newer drivers >>>>>> are installed. This is so simple, banging my head on my desk, I don't >>>>>> get it. I know the answer will be so simple, please help. Jerry P. >>>>>> >>>>> >>>> >>>> >>> >>> >> > > |
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