Vista - Scanning problems with HP All-in-one

07-09-2009

Sorry to post about this issue one more time... It still hasn't been resolved
(after 10 back-and-forth e-mails with HP technical support), and I really
need your help!

First off, I run Windows Vista Home Premium (32). I've used my HP Photosmart
C4280 printer for about 2 years, worked fine for the most part. Lately I
started having problems, so I uninstalled and reinstalled the driver &
software (got the latest versions from HP download site). Since reinstall, my
scanner isn't working. Whether I press the "Scan" button on the unit, or I
select "Scan picture" or "Scan document" from the HP Solution Center, an
error pops up: "An error occurred communicating with the scanning device.
Please ensure that the printing device is properly connected and try again".

Also, I've uninstalled/reinstalled the drivers/software several
times, cleaned temporary files and registry, still the problem persists.

Having said that, the printing/copying works fine, so I know that the
printer is properly connected.

BTW, tried connecting the same printer to a friend's PC running Windows XP
and it scans with no problem, so the issue must have something to do with HP
interacting (non-interacting) with Vista.

Please help!!!

08-01-2009

I'm on a chat with HP support. About to try uninstall and installing latest
update. I have same issue you have except I don't get any error msg. I can
see the scan preview, but can't get the scanned image in browser. It was
working for the last year on this system...so I suspect MS auto update to op
sys. I'll let you know if I find a soln....duffer

"civ2ru" wrote:

Quote:

> Sorry to post about this issue one more time... It still hasn't been resolved
> (after 10 back-and-forth e-mails with HP technical support), and I really
> need your help!
>
> First off, I run Windows Vista Home Premium (32). I've used my HP Photosmart
> C4280 printer for about 2 years, worked fine for the most part. Lately I
> started having problems, so I uninstalled and reinstalled the driver &
> software (got the latest versions from HP download site). Since reinstall, my
> scanner isn't working. Whether I press the "Scan" button on the unit, or I
> select "Scan picture" or "Scan document" from the HP Solution Center, an
> error pops up: "An error occurred communicating with the scanning device.
> Please ensure that the printing device is properly connected and try again".
>
> Also, I've uninstalled/reinstalled the drivers/software several
> times, cleaned temporary files and registry, still the problem persists.
>
> Having said that, the printing/copying works fine, so I know that the
> printer is properly connected.
>
> BTW, tried connecting the same printer to a friend's PC running Windows XP
> and it scans with no problem, so the issue must have something to do with HP
> interacting (non-interacting) with Vista.
>
> Please help!!!
>

**whs** · 08-01-2009

Just in case that the Hp Solution Center is the culprit, try to scan with Paint (from All Programs > Accessories). Click "File" and go to " From scanner or camera".

09-08-2009

the only problem is that Windows is not even recognizing my scanner (it is
part of an all-in-one printer and it doesn't show up under Cameras or
Scanners). Any suggestions?

"whs" wrote:

Quote:

>
> Just in case that the Hp Solution Center is the culprit, try to scan
> with Paint (from All Programs > Accessories). Click "File" and go to "
> From scanner or camera".
>
>
> --
> whs
>

**whs** · 09-09-2009

The only other idea I can think of is that your printer/scanner is running on the wrong driver. I saw that you downloaded the "latest" driver, but maybe that is not the right one.

07-09-2009	#1 (permalink)
civ2ru n/a posts	Scanning problems with HP All-in-one Sorry to post about this issue one more time... It still hasn't been resolved (after 10 back-and-forth e-mails with HP technical support), and I really need your help! First off, I run Windows Vista Home Premium (32). I've used my HP Photosmart C4280 printer for about 2 years, worked fine for the most part. Lately I started having problems, so I uninstalled and reinstalled the driver & software (got the latest versions from HP download site). Since reinstall, my scanner isn't working. Whether I press the "Scan" button on the unit, or I select "Scan picture" or "Scan document" from the HP Solution Center, an error pops up: "An error occurred communicating with the scanning device. Please ensure that the printing device is properly connected and try again". Also, I've uninstalled/reinstalled the drivers/software several times, cleaned temporary files and registry, still the problem persists. Having said that, the printing/copying works fine, so I know that the printer is properly connected. BTW, tried connecting the same printer to a friend's PC running Windows XP and it scans with no problem, so the issue must have something to do with HP interacting (non-interacting) with Vista. Please help!!!
My System Specs

08-01-2009	#2 (permalink)
duffer n/a posts	RE: Scanning problems with HP All-in-one I'm on a chat with HP support. About to try uninstall and installing latest update. I have same issue you have except I don't get any error msg. I can see the scan preview, but can't get the scanned image in browser. It was working for the last year on this system...so I suspect MS auto update to op sys. I'll let you know if I find a soln....duffer "civ2ru" wrote: Quote: > Sorry to post about this issue one more time... It still hasn't been resolved > (after 10 back-and-forth e-mails with HP technical support), and I really > need your help! > > First off, I run Windows Vista Home Premium (32). I've used my HP Photosmart > C4280 printer for about 2 years, worked fine for the most part. Lately I > started having problems, so I uninstalled and reinstalled the driver & > software (got the latest versions from HP download site). Since reinstall, my > scanner isn't working. Whether I press the "Scan" button on the unit, or I > select "Scan picture" or "Scan document" from the HP Solution Center, an > error pops up: "An error occurred communicating with the scanning device. > Please ensure that the printing device is properly connected and try again". > > Also, I've uninstalled/reinstalled the drivers/software several > times, cleaned temporary files and registry, still the problem persists. > > Having said that, the printing/copying works fine, so I know that the > printer is properly connected. > > BTW, tried connecting the same printer to a friend's PC running Windows XP > and it scans with no problem, so the issue must have something to do with HP > interacting (non-interacting) with Vista. > > Please help!!! >
My System Specs

08-01-2009	#3 (permalink)
whs Vista home premium 32bit 1,021 posts	Re: Scanning problems with HP All-in-one Just in case that the Hp Solution Center is the culprit, try to scan with Paint (from All Programs > Accessories). Click "File" and go to " From scanner or camera".
My System Specs

09-08-2009	#4 (permalink)
pc n/a posts	Re: Scanning problems with HP All-in-one the only problem is that Windows is not even recognizing my scanner (it is part of an all-in-one printer and it doesn't show up under Cameras or Scanners). Any suggestions? "whs" wrote: Quote: > > Just in case that the Hp Solution Center is the culprit, try to scan > with Paint (from All Programs > Accessories). Click "File" and go to " > From scanner or camera". > > > -- > whs >
My System Specs

09-09-2009	#5 (permalink)
whs Vista home premium 32bit 1,021 posts	Re: Scanning problems with HP All-in-one The only other idea I can think of is that your printer/scanner is running on the wrong driver. I saw that you downloaded the "latest" driver, but maybe that is not the right one.
My System Specs

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