I've had a Xerox 6300DN PS color laser printer on a local network for the past 2 or 3 years, with no problems. My older XP Professional desktop crashed recently, and I replaced it with a box running Vista Ultimate 64bit SP2. Although the printer continues to work for other machines, I can't seem to get a printer driver
to install correctly on the new Vista box.
The error message is
"Unable to install printer. Operation could not be completed (error 0X000003eb)"
After searching these forums for help, and other places, I can verify that:
1. I'm logged in as Admin
2. The printer spooler service is started, along with its dependencies
3. During the Xerox "web-based" auto driver
installer, TCP/IP ports with the printer IP address were created successfully
4. During subsequent attempts at manual installation of the driver
, Vista recognizes that a version of the driver has been installed previously, but there is no physical device registered in the Device Manager
As an aside, Xerox customer support maintains that because the error message is a Vista error message, that this is a Vista problem, and not a Xerox problem. Their words, not mine.
With thankful regards in advance,