Windows Vista Forums

Error 0X000003eb during driver installation

  1. #1



    Newbie
    Join Date : Jul 2009
    Posts : 3
    Vista Ultimate 64bit
    Local Time: 05:34 PM

    Error 0X000003eb during driver installation

    Hello,

    I've had a Xerox 6300DN PS color laser printer on a local network for the past 2 or 3 years, with no problems. My older XP Professional desktop crashed recently, and I replaced it with a box running Vista Ultimate 64bit SP2. Although the printer continues to work for other machines, I can't seem to get a printer driver to install correctly on the new Vista box.

    The error message is

    "Unable to install printer. Operation could not be completed (error 0X000003eb)"

    After searching these forums for help, and other places, I can verify that:

    1. I'm logged in as Admin
    2. The printer spooler service is started, along with its dependencies
    3. During the Xerox "web-based" auto driver installer, TCP/IP ports with the printer IP address were created successfully
    4. During subsequent attempts at manual installation of the driver, Vista recognizes that a version of the driver has been installed previously, but there is no physical device registered in the Device Manager

    As an aside, Xerox customer support maintains that because the error message is a Vista error message, that this is a Vista problem, and not a Xerox problem. Their words, not mine.

    With thankful regards in advance,

    -geo

    Last edited by geogaddi; 21 Jul 2009 at 01:51 PM.
      My System SpecsSystem Spec

  2.   


  3. #2


    Cari \(MS-MVP\) Guest

    Re: Error 0X000003eb during driver installation

    OK, so bear with me while I summize what you've done...

    You went to Add a Printer, Add a Network Printer, and having given a static
    IP address to the Xerox, you let the Vista PC 'find' the printer? And then
    it should just install the previously 'installed' drivers.

    Yes....... or you did something different?

    I have a Xerox 1650N on my network and everything works just perfectly... on
    XP, Vista, Server 2008 and Windows 7.

    If you're using a different method of installtion, please give further
    details of exactly what you've done.
    --
    Cari (MS-MVP)
    Windows Technologies - Printing & Imaging
    http://www.coribright.com/windows


    "geogaddi" <guest@xxxxxx-email.com> wrote in message
    news:6f54ef112c89c41821c8ad6b54a05c22@xxxxxx-gateway.com...

    >
    > Hello,
    >
    > I've had a Xerox 6300DN PS color laser printer on a local network for
    > the past 2 or 3 years, with no problems. My older XP Professional
    > desktop crashed recently, and I replaced it with a box running Vista
    > Ultimate 64bit SP2. Although the printer continues to work for other
    > machines, I can't seem to get a printer driver to install correctly on
    > the new Vista box.
    >
    > The error message is
    >
    > "Unable to install printer. Operation could not be completed (error
    > 0X000003eb)"
    >
    > After searching these forums for help, and other places, I can verify
    > that:
    >
    > 1. I'm logged in as Admin
    > 2. The printer spooler service is started, along with its dependencies
    > 3. During the Xerox "web-based" auto driver installer, TCP/IP ports
    > with the printer IP address were created successfully
    > 4. During manual installation of the driver, Vista recognizes that a
    > version of the driver has been installed previously, but there is no
    > physical device registered in the Device Manager
    >
    > As an aside, Xerox customer support maintains that because the error
    > message is a Vista error message, that this is a Vista problem, and not
    > a Xerox problem. Their words, not mine.
    >
    > With thankful regards in advance,
    >
    > -geo
    >
    >
    > --
    > geogaddi

      My System SpecsSystem Spec

  4. #3



    Newbie
    Join Date : Jul 2009
    Posts : 3
    Vista Ultimate 64bit
    Local Time: 05:34 PM


      Thread Starter

    Re: Error 0X000003eb during driver installation

    Hi Cari,

    Yes, exactly as you describe. The Vista PC "finds" the printer on the network without a problem, then attempts to install the drivers by first showing a file copy (presumably extracting the drivers to some appropriate location), and then suddenly exits with the error message.

    It fails when I choose to either install the drivers that came with Vista, as well as when I try to install drivers manually that I downloaded from the Xerox website.

    Thanks,

    -geo

    OK, so bear with me while I summize what you've done...

    You went to Add a Printer, Add a Network Printer, and having given a static
    IP address to the Xerox, you let the Vista PC 'find' the printer? And then
    it should just install the previously 'installed' drivers.

    Yes....... or you did something different?

    I have a Xerox 1650N on my network and everything works just perfectly... on
    XP, Vista, Server 2008 and Windows 7.

    If you're using a different method of installtion, please give further
    details of exactly what you've done.
    --
    Cari (MS-MVP)
    Windows Technologies - Printing & Imaging
    Welcome

      My System SpecsSystem Spec

  5. #4


    Alan Morris [MSFT] Guest

    Re: Error 0X000003eb during driver installation

    this is the error

    E:\>winerror 0X000003eb
    1003 ERROR_CAN_NOT_COMPLETE


    does the Standard TCP/IP Port get created using the network IP for the
    device?

    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/search/?adv=1

    This posting is provided "AS IS" with no warranties, and confers no rights.

    "geogaddi" <guest@xxxxxx-email.com> wrote in message
    news:31241b904bbab27199237e838b45008d@xxxxxx-gateway.com...

    >
    > Hi Cari,
    >
    > Yes, exactly as you describe. The Vista PC "finds" the printer on the
    > network without a problem, then attempts to install the drivers by first
    > showing a file copy (presumably extracting the drivers to some
    > appropriate location), and then suddenly exits with the error message.
    >
    > It fails when I choose to either install the drivers that came with
    > Vista, as well as when I try to install drivers manually that I
    > downloaded from the Xerox website.
    >
    > Thanks,
    >
    > -geo
    >

    >>
    >> OK, so bear with me while I summize what you've done...
    >>
    >> You went to Add a Printer, Add a Network Printer, and having given a
    >> static
    >> IP address to the Xerox, you let the Vista PC 'find' the printer? And
    >> then
    >> it should just install the previously 'installed' drivers.
    >>
    >> Yes....... or you did something different?
    >>
    >> I have a Xerox 1650N on my network and everything works just
    >> perfectly... on
    >> XP, Vista, Server 2008 and Windows 7.
    >>
    >> If you're using a different method of installtion, please give further
    >> details of exactly what you've done.
    >> --
    >> Cari (MS-MVP)
    >> Windows Technologies - Printing & Imaging
    >> 'Welcome' (http://www.coribright.com/windows)
    >>
    >
    >
    > --
    > geogaddi


      My System SpecsSystem Spec

  6. #5



    Newbie
    Join Date : Jul 2009
    Posts : 3
    Vista Ultimate 64bit
    Local Time: 05:34 PM


      Thread Starter

    Re: Error 0X000003eb during driver installation

    Alan, Cari -

    Thanks for your helpful suggestions - I got it to work by deleting the standard TCP/IP ports that were there before, completely uninstalling the driver and starting over from scratch. printmanagement.msc - a wonderful thing!

    Thanks! I can print! Whee!

    -geo


    Quote Originally Posted by Alan Morris [MSFT] View Post
    this is the error

    E:\>winerror 0X000003eb
    1003 ERROR_CAN_NOT_COMPLETE


    does the Standard TCP/IP Port get created using the network IP for the
    device?

    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    Advanced Search

    This posting is provided "AS IS" with no warranties, and confers no rights.

    "geogaddi" <guest@xxxxxx-email.com> wrote in message
    news:31241b904bbab27199237e838b45008d@xxxxxx-gateway.com...

    >
    > Hi Cari,
    >
    > Yes, exactly as you describe. The Vista PC "finds" the printer on the
    > network without a problem, then attempts to install the drivers by first
    > showing a file copy (presumably extracting the drivers to some
    > appropriate location), and then suddenly exits with the error message.
    >
    > It fails when I choose to either install the drivers that came with
    > Vista, as well as when I try to install drivers manually that I
    > downloaded from the Xerox website.
    >
    > Thanks,
    >
    > -geo
    >

    >>
    >> OK, so bear with me while I summize what you've done...
    >>
    >> You went to Add a Printer, Add a Network Printer, and having given a
    >> static
    >> IP address to the Xerox, you let the Vista PC 'find' the printer? And
    >> then
    >> it should just install the previously 'installed' drivers.
    >>
    >> Yes....... or you did something different?
    >>
    >> I have a Xerox 1650N on my network and everything works just
    >> perfectly... on
    >> XP, Vista, Server 2008 and Windows 7.
    >>
    >> If you're using a different method of installtion, please give further
    >> details of exactly what you've done.
    >> --
    >> Cari (MS-MVP)
    >> Windows Technologies - Printing & Imaging
    >> 'Welcome' (Welcome)
    >>
    >
    >
    > --
    > geogaddi

      My System SpecsSystem Spec


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