Vista - Printers Visible in Office but Not Internet Explorer

jcbender · 10-01-2009

My wife’s laptop has an interesting issue. If you go to Control Panel | Printers, no printers show, not even Fax or the Windows XPS Document Writer. The other is a Shared Printer on my Vista Desktop 32 bit. The other Vista Desktop 64 bit see all printers fine and the other laptop, but not this laptop.
Interestingly enough, Microsoft Office 2007 applications see the printers and can print without issue. However within Control Panel | Printers, if I click Add Printer, nothing happens and if I go to Start | Run | printui.exe, nothing happens.
Any idea why I cannot see printers in Control Panel | Printers or get the printer wizard to execute when I click Add Printer?

**lemur** · 10-01-2009

Is the print spooler service running?
Can you run Printmanagement.msc?

Also, take a look at device manager. Do you see any errors? Do you see any printers under imaging devices?

1. Left click on the start button (large orb in lower left corner of desktop with windows logo on it).

2. You will see "My Computer" on the right side of the start menu that comes up. Right click on "My Computer"

3. Left click on "Properties" in the menu that comes up.

4. A new window will open up and at the upper left corner under "tasks", you will see "Device Manager" as the top option. Left click on "Device Manager.

5. Look for "Imaging Devices" in the device manager window and click on the + sign next to it.

6. You should then see your printer listed. Right click on your printer and you should get the menu to come up that you see below.

7. Left click on "uninstall" if you have that option. If not it means your drivers are not installed.

8. If "uninstall" is not an option, delete or remove the printer.

9. Unplug the printer USB cable from your computer and restart your computer.

10. After reboot, launch the driver installer you downloaded earlier.

11. Plug the printer USB cable back in when prompted to during the driver installation and follow all prompts by the installation program.

That should get you up and running again.

10-01-2009	#1 (permalink)
jcbender Vista Business 32 bit 1 posts	Printers Visible in Office but Not Internet Explorer My wife’s laptop has an interesting issue. If you go to Control Panel \| Printers, no printers show, not even Fax or the Windows XPS Document Writer. The other is a Shared Printer on my Vista Desktop 32 bit. The other Vista Desktop 64 bit see all printers fine and the other laptop, but not this laptop. Interestingly enough, Microsoft Office 2007 applications see the printers and can print without issue. However within Control Panel \| Printers, if I click Add Printer, nothing happens and if I go to Start \| Run \| printui.exe, nothing happens. Any idea why I cannot see printers in Control Panel \| Printers or get the printer wizard to execute when I click Add Printer?
My System Specs

10-01-2009	#2 (permalink)
lemur Windows Vista Enterprise x64 SP2 1,534 posts	Re: Printers Visible in Office but Not Internet Explorer Is the print spooler service running? Can you run Printmanagement.msc? Also, take a look at device manager. Do you see any errors? Do you see any printers under imaging devices? 1. Left click on the start button (large orb in lower left corner of desktop with windows logo on it). 2. You will see "My Computer" on the right side of the start menu that comes up. Right click on "My Computer" 3. Left click on "Properties" in the menu that comes up. 4. A new window will open up and at the upper left corner under "tasks", you will see "Device Manager" as the top option. Left click on "Device Manager. 5. Look for "Imaging Devices" in the device manager window and click on the + sign next to it. 6. You should then see your printer listed. Right click on your printer and you should get the menu to come up that you see below. 7. Left click on "uninstall" if you have that option. If not it means your drivers are not installed. 8. If "uninstall" is not an option, delete or remove the printer. 9. Unplug the printer USB cable from your computer and restart your computer. 10. After reboot, launch the driver installer you downloaded earlier. 11. Plug the printer USB cable back in when prompted to during the driver installation and follow all prompts by the installation program. That should get you up and running again.
My System Specs

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