Vista - VISTA HP7410 driver has a bug

I have two HP laptops (a ZD8000 and a DV9000) both were customized by HP and
has BlueTooth and Wireless and came with WindowsXP. I had no problems
printing to my HP Officejet 7410.
Both laptop were given a clean install of Vista Ultimate (RTM). When I
added a printer to each it found the 7410 using Bluetooth/wireless and loaded
the software, but not the HP manager/director. When I attempted to print
portrait/duplex the backside of each page is head-to-foot (upside down), but
when I print landscape/duplex it prints correctly (head-to-head). I even
went into the Finishing tab and tried using “flip pages up� and it doesn’t
help. There’s something wrong with the driver.

I forwarded your message to one of the HP driver developers working here at
Microsoft. He can pass it to one of his testers.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Bob" <Bob@discussions.microsoft.com> wrote in message
news:8972B59F-93A1-4977-9E73-76CF2B6DF379@microsoft.com...
>I have two HP laptops (a ZD8000 and a DV9000) both were customized by HP
>and
> has BlueTooth and Wireless and came with WindowsXP. I had no problems
> printing to my HP Officejet 7410.
> Both laptop were given a clean install of Vista Ultimate (RTM). When I
> added a printer to each it found the 7410 using Bluetooth/wireless and
> loaded
> the software, but not the HP manager/director. When I attempted to print
> portrait/duplex the backside of each page is head-to-foot (upside down),
> but
> when I print landscape/duplex it prints correctly (head-to-head). I even
> went into the Finishing tab and tried using "flip pages up" and it doesn't
> help. There's something wrong with the driver.
>

Thanks.

"Alan Morris [MSFT]" wrote:

> I forwarded your message to one of the HP driver developers working here at
> Microsoft. He can pass it to one of his testers.
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Bob" <Bob@discussions.microsoft.com> wrote in message
> news:8972B59F-93A1-4977-9E73-76CF2B6DF379@microsoft.com...
> >I have two HP laptops (a ZD8000 and a DV9000) both were customized by HP
> >and
> > has BlueTooth and Wireless and came with WindowsXP. I had no problems
> > printing to my HP Officejet 7410.
> > Both laptop were given a clean install of Vista Ultimate (RTM). When I
> > added a printer to each it found the 7410 using Bluetooth/wireless and
> > loaded
> > the software, but not the HP manager/director. When I attempted to print
> > portrait/duplex the backside of each page is head-to-foot (upside down),
> > but
> > when I print landscape/duplex it prints correctly (head-to-head). I even
> > went into the Finishing tab and tried using "flip pages up" and it doesn't
> > help. There's something wrong with the driver.
> >
>
>
>

this is a known bug that was opened in October so it did not make the bar
for Vista release.

Printing: Duplex printing won't format properly on HP OfficeJet 7410
All-in-One

Problem Description:
Duplex printing. Does not format page correctly. Will not print in book
like format, always have to flip pages and ordering is weird.


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Bob" <Bob@discussions.microsoft.com> wrote in message
news:A4F180AB-E977-4543-A528-690024E150D7@microsoft.com...
> Thanks.
>
> "Alan Morris [MSFT]" wrote:
>
>> I forwarded your message to one of the HP driver developers working here
>> at
>> Microsoft. He can pass it to one of his testers.
>>
>> --
>> Alan Morris
>> Windows Printing Team
>> Search the Microsoft Knowledge Base here:
>> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> "Bob" <Bob@discussions.microsoft.com> wrote in message
>> news:8972B59F-93A1-4977-9E73-76CF2B6DF379@microsoft.com...
>> >I have two HP laptops (a ZD8000 and a DV9000) both were customized by HP
>> >and
>> > has BlueTooth and Wireless and came with WindowsXP. I had no problems
>> > printing to my HP Officejet 7410.
>> > Both laptop were given a clean install of Vista Ultimate (RTM). When I
>> > added a printer to each it found the 7410 using Bluetooth/wireless and
>> > loaded
>> > the software, but not the HP manager/director. When I attempted to
>> > print
>> > portrait/duplex the backside of each page is head-to-foot (upside
>> > down),
>> > but
>> > when I print landscape/duplex it prints correctly (head-to-head). I
>> > even
>> > went into the Finishing tab and tried using "flip pages up" and it
>> > doesn't
>> > help. There's something wrong with the driver.
>> >
>>
>>
>>

Any idea when the fix will be released? I'm having to things single sided.

"Alan Morris [MSFT]" wrote:

> this is a known bug that was opened in October so it did not make the bar
> for Vista release.
>
> Printing: Duplex printing won't format properly on HP OfficeJet 7410
> All-in-One
>
> Problem Description:
> Duplex printing. Does not format page correctly. Will not print in book
> like format, always have to flip pages and ordering is weird.
>
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Bob" <Bob@discussions.microsoft.com> wrote in message
> news:A4F180AB-E977-4543-A528-690024E150D7@microsoft.com...
> > Thanks.
> >
> > "Alan Morris [MSFT]" wrote:
> >
> >> I forwarded your message to one of the HP driver developers working here
> >> at
> >> Microsoft. He can pass it to one of his testers.
> >>
> >> --
> >> Alan Morris
> >> Windows Printing Team
> >> Search the Microsoft Knowledge Base here:
> >> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
> >>
> >> This posting is provided "AS IS" with no warranties, and confers no
> >> rights.
> >>
> >> "Bob" <Bob@discussions.microsoft.com> wrote in message
> >> news:8972B59F-93A1-4977-9E73-76CF2B6DF379@microsoft.com...
> >> >I have two HP laptops (a ZD8000 and a DV9000) both were customized by HP
> >> >and
> >> > has BlueTooth and Wireless and came with WindowsXP. I had no problems
> >> > printing to my HP Officejet 7410.
> >> > Both laptop were given a clean install of Vista Ultimate (RTM). When I
> >> > added a printer to each it found the 7410 using Bluetooth/wireless and
> >> > loaded
> >> > the software, but not the HP manager/director. When I attempted to
> >> > print
> >> > portrait/duplex the backside of each page is head-to-foot (upside
> >> > down),
> >> > but
> >> > when I print landscape/duplex it prints correctly (head-to-head). I
> >> > even
> >> > went into the Finishing tab and tried using "flip pages up" and it
> >> > doesn't
> >> > help. There's something wrong with the driver.
> >> >
> >>
> >>
> >>
>
>
>

This would be a Windows Update fix or HP will release on their site.

Unsure on HP's priority or release method.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Bob" <Bob@discussions.microsoft.com> wrote in message
newsABADD45-1AC6-4B05-A1A7-605CC120F994@microsoft.com...
> Any idea when the fix will be released? I'm having to things single sided.
>
> "Alan Morris [MSFT]" wrote:
>
>> this is a known bug that was opened in October so it did not make the bar
>> for Vista release.
>>
>> Printing: Duplex printing won't format properly on HP OfficeJet 7410
>> All-in-One
>>
>> Problem Description:
>> Duplex printing. Does not format page correctly. Will not print in book
>> like format, always have to flip pages and ordering is weird.
>>
>>
>> --
>> Alan Morris
>> Windows Printing Team
>> Search the Microsoft Knowledge Base here:
>> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> "Bob" <Bob@discussions.microsoft.com> wrote in message
>> news:A4F180AB-E977-4543-A528-690024E150D7@microsoft.com...
>> > Thanks.
>> >
>> > "Alan Morris [MSFT]" wrote:
>> >
>> >> I forwarded your message to one of the HP driver developers working
>> >> here
>> >> at
>> >> Microsoft. He can pass it to one of his testers.
>> >>
>> >> --
>> >> Alan Morris
>> >> Windows Printing Team
>> >> Search the Microsoft Knowledge Base here:
>> >> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>> >>
>> >> This posting is provided "AS IS" with no warranties, and confers no
>> >> rights.
>> >>
>> >> "Bob" <Bob@discussions.microsoft.com> wrote in message
>> >> news:8972B59F-93A1-4977-9E73-76CF2B6DF379@microsoft.com...
>> >> >I have two HP laptops (a ZD8000 and a DV9000) both were customized by
>> >> >HP
>> >> >and
>> >> > has BlueTooth and Wireless and came with WindowsXP. I had no
>> >> > problems
>> >> > printing to my HP Officejet 7410.
>> >> > Both laptop were given a clean install of Vista Ultimate (RTM).
>> >> > When I
>> >> > added a printer to each it found the 7410 using Bluetooth/wireless
>> >> > and
>> >> > loaded
>> >> > the software, but not the HP manager/director. When I attempted to
>> >> > print
>> >> > portrait/duplex the backside of each page is head-to-foot (upside
>> >> > down),
>> >> > but
>> >> > when I print landscape/duplex it prints correctly (head-to-head). I
>> >> > even
>> >> > went into the Finishing tab and tried using "flip pages up" and it
>> >> > doesn't
>> >> > help. There's something wrong with the driver.
>> >> >
>> >>
>> >>
>> >>
>>
>>
>>

If they need a tester I'll be glad to do so.

"Alan Morris [MSFT]" wrote:

> This would be a Windows Update fix or HP will release on their site.
>
> Unsure on HP's priority or release method.
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Bob" <Bob@discussions.microsoft.com> wrote in message
> newsABADD45-1AC6-4B05-A1A7-605CC120F994@microsoft.com...
> > Any idea when the fix will be released? I'm having to things single sided.
> >
> > "Alan Morris [MSFT]" wrote:
> >
> >> this is a known bug that was opened in October so it did not make the bar
> >> for Vista release.
> >>
> >> Printing: Duplex printing won't format properly on HP OfficeJet 7410
> >> All-in-One
> >>
> >> Problem Description:
> >> Duplex printing. Does not format page correctly. Will not print in book
> >> like format, always have to flip pages and ordering is weird.
> >>
> >>
> >> --
> >> Alan Morris
> >> Windows Printing Team
> >> Search the Microsoft Knowledge Base here:
> >> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
> >>
> >> This posting is provided "AS IS" with no warranties, and confers no
> >> rights.
> >>
> >> "Bob" <Bob@discussions.microsoft.com> wrote in message
> >> news:A4F180AB-E977-4543-A528-690024E150D7@microsoft.com...
> >> > Thanks.
> >> >
> >> > "Alan Morris [MSFT]" wrote:
> >> >
> >> >> I forwarded your message to one of the HP driver developers working
> >> >> here
> >> >> at
> >> >> Microsoft. He can pass it to one of his testers.
> >> >>
> >> >> --
> >> >> Alan Morris
> >> >> Windows Printing Team
> >> >> Search the Microsoft Knowledge Base here:
> >> >> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
> >> >>
> >> >> This posting is provided "AS IS" with no warranties, and confers no
> >> >> rights.
> >> >>
> >> >> "Bob" <Bob@discussions.microsoft.com> wrote in message
> >> >> news:8972B59F-93A1-4977-9E73-76CF2B6DF379@microsoft.com...
> >> >> >I have two HP laptops (a ZD8000 and a DV9000) both were customized by
> >> >> >HP
> >> >> >and
> >> >> > has BlueTooth and Wireless and came with WindowsXP. I had no
> >> >> > problems
> >> >> > printing to my HP Officejet 7410.
> >> >> > Both laptop were given a clean install of Vista Ultimate (RTM).
> >> >> > When I
> >> >> > added a printer to each it found the 7410 using Bluetooth/wireless
> >> >> > and
> >> >> > loaded
> >> >> > the software, but not the HP manager/director. When I attempted to
> >> >> > print
> >> >> > portrait/duplex the backside of each page is head-to-foot (upside
> >> >> > down),
> >> >> > but
> >> >> > when I print landscape/duplex it prints correctly (head-to-head). I
> >> >> > even
> >> >> > went into the Finishing tab and tried using "flip pages up" and it
> >> >> > doesn't
> >> >> > help. There's something wrong with the driver.
> >> >> >
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>

Something else. When I installed the HP7410 drivers the FAX drivers and
setuo that I had in WIndowsXP did not install.

"Alan Morris [MSFT]" wrote:

> This would be a Windows Update fix or HP will release on their site.
>
> Unsure on HP's priority or release method.
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Bob" <Bob@discussions.microsoft.com> wrote in message
> newsABADD45-1AC6-4B05-A1A7-605CC120F994@microsoft.com...
> > Any idea when the fix will be released? I'm having to things single sided.
> >
> > "Alan Morris [MSFT]" wrote:
> >
> >> this is a known bug that was opened in October so it did not make the bar
> >> for Vista release.
> >>
> >> Printing: Duplex printing won't format properly on HP OfficeJet 7410
> >> All-in-One
> >>
> >> Problem Description:
> >> Duplex printing. Does not format page correctly. Will not print in book
> >> like format, always have to flip pages and ordering is weird.
> >>
> >>
> >> --
> >> Alan Morris
> >> Windows Printing Team
> >> Search the Microsoft Knowledge Base here:
> >> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
> >>
> >> This posting is provided "AS IS" with no warranties, and confers no
> >> rights.
> >>
> >> "Bob" <Bob@discussions.microsoft.com> wrote in message
> >> news:A4F180AB-E977-4543-A528-690024E150D7@microsoft.com...
> >> > Thanks.
> >> >
> >> > "Alan Morris [MSFT]" wrote:
> >> >
> >> >> I forwarded your message to one of the HP driver developers working
> >> >> here
> >> >> at
> >> >> Microsoft. He can pass it to one of his testers.
> >> >>
> >> >> --
> >> >> Alan Morris
> >> >> Windows Printing Team
> >> >> Search the Microsoft Knowledge Base here:
> >> >> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
> >> >>
> >> >> This posting is provided "AS IS" with no warranties, and confers no
> >> >> rights.
> >> >>
> >> >> "Bob" <Bob@discussions.microsoft.com> wrote in message
> >> >> news:8972B59F-93A1-4977-9E73-76CF2B6DF379@microsoft.com...
> >> >> >I have two HP laptops (a ZD8000 and a DV9000) both were customized by
> >> >> >HP
> >> >> >and
> >> >> > has BlueTooth and Wireless and came with WindowsXP. I had no
> >> >> > problems
> >> >> > printing to my HP Officejet 7410.
> >> >> > Both laptop were given a clean install of Vista Ultimate (RTM).
> >> >> > When I
> >> >> > added a printer to each it found the 7410 using Bluetooth/wireless
> >> >> > and
> >> >> > loaded
> >> >> > the software, but not the HP manager/director. When I attempted to
> >> >> > print
> >> >> > portrait/duplex the backside of each page is head-to-foot (upside
> >> >> > down),
> >> >> > but
> >> >> > when I print landscape/duplex it prints correctly (head-to-head). I
> >> >> > even
> >> >> > went into the Finishing tab and tried using "flip pages up" and it
> >> >> > doesn't
> >> >> > help. There's something wrong with the driver.
> >> >> >
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>