Vista Tutorial - Bug in HP OfficeJet d145 in Vista RTM

After a week of horror (seperate story...) I was able to upgrade my computer
to Vista RTM.

There is a bug in the HP Office Jet D series printers. When printing in
landscape, the printer just spits out empty pages. Printing in portrait seems
to work.

Best regards,
Yuval

Is this one of the inbox drivers or is this a driver downloaded from HP?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Yuval Rakavy" <YuvalRakavy@discussions.microsoft.com> wrote in message
news:405E663B-E8D4-41DC-8400-05585324897A@microsoft.com...
> After a week of horror (seperate story...) I was able to upgrade my
> computer
> to Vista RTM.
>
> There is a bug in the HP Office Jet D series printers. When printing in
> landscape, the printer just spits out empty pages. Printing in portrait
> seems
> to work.
>
> Best regards,
> Yuval
>
>

Hi!

This is the "inbox" driver. I was not able to find any driver from HP.

Yuval


"Alan Morris [MSFT]" wrote:

> Is this one of the inbox drivers or is this a driver downloaded from HP?
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Yuval Rakavy" <YuvalRakavy@discussions.microsoft.com> wrote in message
> news:405E663B-E8D4-41DC-8400-05585324897A@microsoft.com...
> > After a week of horror (seperate story...) I was able to upgrade my
> > computer
> > to Vista RTM.
> >
> > There is a bug in the HP Office Jet D series printers. When printing in
> > landscape, the printer just spits out empty pages. Printing in portrait
> > seems
> > to work.
> >
> > Best regards,
> > Yuval
> >
> >
>
>
>

HP was unable to repro this issue. All applications print blank page on
landscape (I assume HP used Letter size page) ?

From: Wenzhong (Hewlett-Packard)

Sent: Thursday, January 18, 2007 10:49 AM

To: Alan Morris

Subject: RE: Bug in HP OfficeJet d145 in Vista RTM

Alan,

Our test lab could not repro this issue. They printed landscape on to
OfficeJet D series printer form Vista x86 OK (Wordpad). Is this a special
app or not inbox driver or something we have to know to repro?

Thanks.

Wenzhong


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Yuval Rakavy" <YuvalRakavy@discussions.microsoft.com> wrote in message
news:405E663B-E8D4-41DC-8400-05585324897A@microsoft.com...
> After a week of horror (seperate story...) I was able to upgrade my
> computer
> to Vista RTM.
>
> There is a bug in the HP Office Jet D series printers. When printing in
> landscape, the printer just spits out empty pages. Printing in portrait
> seems
> to work.
>
> Best regards,
> Yuval
>
>

Hi!

It happens every time to me from both Outlook and Access. If you would like
I can send you the output of Office System Information application so you can
see my exact setup.

Thanks,
Yuval

"Alan Morris [MSFT]" wrote:

> HP was unable to repro this issue. All applications print blank page on
> landscape (I assume HP used Letter size page) ?
>
> From: Wenzhong (Hewlett-Packard)
>
> Sent: Thursday, January 18, 2007 10:49 AM
>
> To: Alan Morris
>
> Subject: RE: Bug in HP OfficeJet d145 in Vista RTM
>
> Alan,
>
> Our test lab could not repro this issue. They printed landscape on to
> OfficeJet D series printer form Vista x86 OK (Wordpad). Is this a special
> app or not inbox driver or something we have to know to repro?
>
> Thanks.
>
> Wenzhong
>
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Yuval Rakavy" <YuvalRakavy@discussions.microsoft.com> wrote in message
> news:405E663B-E8D4-41DC-8400-05585324897A@microsoft.com...
> > After a week of horror (seperate story...) I was able to upgrade my
> > computer
> > to Vista RTM.
> >
> > There is a bug in the HP Office Jet D series printers. When printing in
> > landscape, the printer just spits out empty pages. Printing in portrait
> > seems
> > to work.
> >
> > Best regards,
> > Yuval
> >
> >
>
>
>

System info is not going to have anything useful for HP. I assume the
device is attached with USB.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Yuval Rakavy" <YuvalRakavy@discussions.microsoft.com> wrote in message
news:A0402CDD-441A-4B44-A19A-348D7E6A8C1F@microsoft.com...
> Hi!
>
> It happens every time to me from both Outlook and Access. If you would
> like
> I can send you the output of Office System Information application so you
> can
> see my exact setup.
>
> Thanks,
> Yuval
>
> "Alan Morris [MSFT]" wrote:
>
>> HP was unable to repro this issue. All applications print blank page on
>> landscape (I assume HP used Letter size page) ?
>>
>> From: Wenzhong (Hewlett-Packard)
>>
>> Sent: Thursday, January 18, 2007 10:49 AM
>>
>> To: Alan Morris
>>
>> Subject: RE: Bug in HP OfficeJet d145 in Vista RTM
>>
>> Alan,
>>
>> Our test lab could not repro this issue. They printed landscape on to
>> OfficeJet D series printer form Vista x86 OK (Wordpad). Is this a special
>> app or not inbox driver or something we have to know to repro?
>>
>> Thanks.
>>
>> Wenzhong
>>
>>
>> --
>> Alan Morris
>> Windows Printing Team
>> Search the Microsoft Knowledge Base here:
>> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> "Yuval Rakavy" <YuvalRakavy@discussions.microsoft.com> wrote in message
>> news:405E663B-E8D4-41DC-8400-05585324897A@microsoft.com...
>> > After a week of horror (seperate story...) I was able to upgrade my
>> > computer
>> > to Vista RTM.
>> >
>> > There is a bug in the HP Office Jet D series printers. When printing in
>> > landscape, the printer just spits out empty pages. Printing in portrait
>> > seems
>> > to work.
>> >
>> > Best regards,
>> > Yuval
>> >
>> >
>>
>>
>>

Yes, it is attached to USB

What kind of information will help your (or HP) to diagnose the problem?

Yuval

"Alan Morris [MSFT]" wrote:

> System info is not going to have anything useful for HP. I assume the
> device is attached with USB.
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Yuval Rakavy" <YuvalRakavy@discussions.microsoft.com> wrote in message
> news:A0402CDD-441A-4B44-A19A-348D7E6A8C1F@microsoft.com...
> > Hi!
> >
> > It happens every time to me from both Outlook and Access. If you would
> > like
> > I can send you the output of Office System Information application so you
> > can
> > see my exact setup.
> >
> > Thanks,
> > Yuval
> >
> > "Alan Morris [MSFT]" wrote:
> >
> >> HP was unable to repro this issue. All applications print blank page on
> >> landscape (I assume HP used Letter size page) ?
> >>
> >> From: Wenzhong (Hewlett-Packard)
> >>
> >> Sent: Thursday, January 18, 2007 10:49 AM
> >>
> >> To: Alan Morris
> >>
> >> Subject: RE: Bug in HP OfficeJet d145 in Vista RTM
> >>
> >> Alan,
> >>
> >> Our test lab could not repro this issue. They printed landscape on to
> >> OfficeJet D series printer form Vista x86 OK (Wordpad). Is this a special
> >> app or not inbox driver or something we have to know to repro?
> >>
> >> Thanks.
> >>
> >> Wenzhong
> >>
> >>
> >> --
> >> Alan Morris
> >> Windows Printing Team
> >> Search the Microsoft Knowledge Base here:
> >> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
> >>
> >> This posting is provided "AS IS" with no warranties, and confers no
> >> rights.
> >>
> >> "Yuval Rakavy" <YuvalRakavy@discussions.microsoft.com> wrote in message
> >> news:405E663B-E8D4-41DC-8400-05585324897A@microsoft.com...
> >> > After a week of horror (seperate story...) I was able to upgrade my
> >> > computer
> >> > to Vista RTM.
> >> >
> >> > There is a bug in the HP Office Jet D series printers. When printing in
> >> > landscape, the printer just spits out empty pages. Printing in portrait
> >> > seems
> >> > to work.
> >> >
> >> > Best regards,
> >> > Yuval
> >> >
> >> >
> >>
> >>
> >>
>
>
>

HP did not get the problem to repro using Wordpad. Does it work for you
using wordpad. Are you using Letter size paper or some other size?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Yuval Rakavy" <YuvalRakavy@discussions.microsoft.com> wrote in message
news:EC06F5FB-25A9-4103-B39B-FECDFDCB7C85@microsoft.com...
> Yes, it is attached to USB
>
> What kind of information will help your (or HP) to diagnose the problem?
>
> Yuval
>
> "Alan Morris [MSFT]" wrote:
>
>> System info is not going to have anything useful for HP. I assume the
>> device is attached with USB.
>>
>> --
>> Alan Morris
>> Windows Printing Team
>> Search the Microsoft Knowledge Base here:
>> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> "Yuval Rakavy" <YuvalRakavy@discussions.microsoft.com> wrote in message
>> news:A0402CDD-441A-4B44-A19A-348D7E6A8C1F@microsoft.com...
>> > Hi!
>> >
>> > It happens every time to me from both Outlook and Access. If you would
>> > like
>> > I can send you the output of Office System Information application so
>> > you
>> > can
>> > see my exact setup.
>> >
>> > Thanks,
>> > Yuval
>> >
>> > "Alan Morris [MSFT]" wrote:
>> >
>> >> HP was unable to repro this issue. All applications print blank page
>> >> on
>> >> landscape (I assume HP used Letter size page) ?
>> >>
>> >> From: Wenzhong (Hewlett-Packard)
>> >>
>> >> Sent: Thursday, January 18, 2007 10:49 AM
>> >>
>> >> To: Alan Morris
>> >>
>> >> Subject: RE: Bug in HP OfficeJet d145 in Vista RTM
>> >>
>> >> Alan,
>> >>
>> >> Our test lab could not repro this issue. They printed landscape on to
>> >> OfficeJet D series printer form Vista x86 OK (Wordpad). Is this a
>> >> special
>> >> app or not inbox driver or something we have to know to repro?
>> >>
>> >> Thanks.
>> >>
>> >> Wenzhong
>> >>
>> >>
>> >> --
>> >> Alan Morris
>> >> Windows Printing Team
>> >> Search the Microsoft Knowledge Base here:
>> >> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>> >>
>> >> This posting is provided "AS IS" with no warranties, and confers no
>> >> rights.
>> >>
>> >> "Yuval Rakavy" <YuvalRakavy@discussions.microsoft.com> wrote in
>> >> message
>> >> news:405E663B-E8D4-41DC-8400-05585324897A@microsoft.com...
>> >> > After a week of horror (seperate story...) I was able to upgrade my
>> >> > computer
>> >> > to Vista RTM.
>> >> >
>> >> > There is a bug in the HP Office Jet D series printers. When printing
>> >> > in
>> >> > landscape, the printer just spits out empty pages. Printing in
>> >> > portrait
>> >> > seems
>> >> > to work.
>> >> >
>> >> > Best regards,
>> >> > Yuval
>> >> >
>> >> >
>> >>
>> >>
>> >>
>>
>>
>>

Hi!

Wordpad worked fine! it printing in landscape ok.

I am printing on A4 size paper
The problem does happend from Word 2007 and Access 2007

I hope that this will help to repro the problem. Also if you have contact
with HP, ask them if they intend to release the full package (including
faxing and scanning) for the d series for Windows Vista.

Thanks,
Yuval

"Alan Morris [MSFT]" wrote:

> HP did not get the problem to repro using Wordpad. Does it work for you
> using wordpad. Are you using Letter size paper or some other size?
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Yuval Rakavy" <YuvalRakavy@discussions.microsoft.com> wrote in message
> news:EC06F5FB-25A9-4103-B39B-FECDFDCB7C85@microsoft.com...
> > Yes, it is attached to USB
> >
> > What kind of information will help your (or HP) to diagnose the problem?
> >
> > Yuval
> >
> > "Alan Morris [MSFT]" wrote:
> >
> >> System info is not going to have anything useful for HP. I assume the
> >> device is attached with USB.
> >>
> >> --
> >> Alan Morris
> >> Windows Printing Team
> >> Search the Microsoft Knowledge Base here:
> >> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
> >>
> >> This posting is provided "AS IS" with no warranties, and confers no
> >> rights.
> >>
> >> "Yuval Rakavy" <YuvalRakavy@discussions.microsoft.com> wrote in message
> >> news:A0402CDD-441A-4B44-A19A-348D7E6A8C1F@microsoft.com...
> >> > Hi!
> >> >
> >> > It happens every time to me from both Outlook and Access. If you would
> >> > like
> >> > I can send you the output of Office System Information application so
> >> > you
> >> > can
> >> > see my exact setup.
> >> >
> >> > Thanks,
> >> > Yuval
> >> >
> >> > "Alan Morris [MSFT]" wrote:
> >> >
> >> >> HP was unable to repro this issue. All applications print blank page
> >> >> on
> >> >> landscape (I assume HP used Letter size page) ?
> >> >>
> >> >> From: Wenzhong (Hewlett-Packard)
> >> >>
> >> >> Sent: Thursday, January 18, 2007 10:49 AM
> >> >>
> >> >> To: Alan Morris
> >> >>
> >> >> Subject: RE: Bug in HP OfficeJet d145 in Vista RTM
> >> >>
> >> >> Alan,
> >> >>
> >> >> Our test lab could not repro this issue. They printed landscape on to
> >> >> OfficeJet D series printer form Vista x86 OK (Wordpad). Is this a
> >> >> special
> >> >> app or not inbox driver or something we have to know to repro?
> >> >>
> >> >> Thanks.
> >> >>
> >> >> Wenzhong
> >> >>
> >> >>
> >> >> --
> >> >> Alan Morris
> >> >> Windows Printing Team
> >> >> Search the Microsoft Knowledge Base here:
> >> >> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
> >> >>
> >> >> This posting is provided "AS IS" with no warranties, and confers no
> >> >> rights.
> >> >>
> >> >> "Yuval Rakavy" <YuvalRakavy@discussions.microsoft.com> wrote in
> >> >> message
> >> >> news:405E663B-E8D4-41DC-8400-05585324897A@microsoft.com...
> >> >> > After a week of horror (seperate story...) I was able to upgrade my
> >> >> > computer
> >> >> > to Vista RTM.
> >> >> >
> >> >> > There is a bug in the HP Office Jet D series printers. When printing
> >> >> > in
> >> >> > landscape, the printer just spits out empty pages. Printing in
> >> >> > portrait
> >> >> > seems
> >> >> > to work.
> >> >> >
> >> >> > Best regards,
> >> >> > Yuval
> >> >> >
> >> >> >
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>

I am getting the same problem printing from Office 2007 programs!