Vista - HP scanjet 4570C

Hi,
Has anybody any experience installing it on Vista.

I do not succeed on it.
On first view the installation from the CDrom is succesfull.
Trying to execute it, i got an error telling me that the relared maps do not
exist?
On top the DVD-drive is hanging and after deleting the program and
restarting the drive is again visible?

any help is welcome

Huib

See:
http://h10025.www1.hp.com/ewfrf/wc/s...=77368&lang=en
--
Cari (MS-MVP)
Windows Technologies - Printing & Imaging
http://www.coribright.com/windows

"Huib" <anonymous@discussions.microsoft.com> wrote in message
news:unEj$vDfHHA.4636@TK2MSFTNGP03.phx.gbl...
> Hi,
> Has anybody any experience installing it on Vista.
>
> I do not succeed on it.
> On first view the installation from the CDrom is succesfull.
> Trying to execute it, i got an error telling me that the relared maps do
> not exist?
> On top the DVD-drive is hanging and after deleting the program and
> restarting the drive is again visible?
>
> any help is welcome
>
> Huib

Hi,
Does this mean that a full version of the SW can just be coypied from the
site?

Maybe i was wrong to install first the CD from 2002 ...
I downloaded already the related exe-file but without any result.
Does this really mean that the CD is no more needed and has to work as such.

HP told me to clean-up first the registers and so but that is really the
last thing i want to do.

Further advice is welcome

regards
Huib

"Cari (MS-MVP)" <NewsGroups@coribright.com> schreef in bericht
news:uk0AHKGfHHA.3956@TK2MSFTNGP03.phx.gbl...
> See:
> http://h10025.www1.hp.com/ewfrf/wc/s...=77368&lang=en
> --
> Cari (MS-MVP)
> Windows Technologies - Printing & Imaging
> http://www.coribright.com/windows
>
> "Huib" <anonymous@discussions.microsoft.com> wrote in message
> news:unEj$vDfHHA.4636@TK2MSFTNGP03.phx.gbl...
>> Hi,
>> Has anybody any experience installing it on Vista.
>>
>> I do not succeed on it.
>> On first view the installation from the CDrom is succesfull.
>> Trying to execute it, i got an error telling me that the relared maps do
>> not exist?
>> On top the DVD-drive is hanging and after deleting the program and
>> restarting the drive is again visible?
>>
>> any help is welcome
>>
>> Huib
>

Huib wrote:
> Hi,
> Does this mean that a full version of the SW can just be coypied from
> the site?
>
> Maybe i was wrong to install first the CD from 2002 ...
> I downloaded already the related exe-file but without any result.
> Does this really mean that the CD is no more needed and has to work
> as such.
> HP told me to clean-up first the registers and so but that is really
> the last thing i want to do.
>
> Further advice is welcome
>
> regards
> Huib
>
> "Cari (MS-MVP)" <NewsGroups@coribright.com> schreef in bericht
> news:uk0AHKGfHHA.3956@TK2MSFTNGP03.phx.gbl...
>> See:
>> http://h10025.www1.hp.com/ewfrf/wc/s...=77368&lang=en
>> --
>> Cari (MS-MVP)
>> Windows Technologies - Printing & Imaging
>> http://www.coribright.com/windows
>>
>> "Huib" <anonymous@discussions.microsoft.com> wrote in message
>> news:unEj$vDfHHA.4636@TK2MSFTNGP03.phx.gbl...
>>> Hi,
>>> Has anybody any experience installing it on Vista.
>>>
>>> I do not succeed on it.
>>> On first view the installation from the CDrom is succesfull.
>>> Trying to execute it, i got an error telling me that the relared
>>> maps do not exist?
>>> On top the DVD-drive is hanging and after deleting the program and
>>> restarting the drive is again visible?
>>>
>>> any help is welcome
>>>
>>> Huib

The drivers on the CD are not compatible with Vista. The drivers at the HP
site which Cari provided a link a Vista compatible drivers and provide basic
functions for your scanner in Vista. Be sure to follow the instructions at
the site for installation.

If you have issues with regard to getting those drivers installed according
to those instructions you should contact HP tech support.


--
Michael Solomon

hallo,
Thanks i performed the actions sucessfully and the scanner is seen but i do
not have any indication to start some function of the scanner even if they
are reduced.

So what is the nex step??

Regards
Huib

"Michael Solomon" <user@#notme.com> schreef in bericht
news:%23TWpPvSfHHA.2376@TK2MSFTNGP04.phx.gbl...
> Huib wrote:
>> Hi,
>> Does this mean that a full version of the SW can just be coypied from
>> the site?
>>
>> Maybe i was wrong to install first the CD from 2002 ...
>> I downloaded already the related exe-file but without any result.
>> Does this really mean that the CD is no more needed and has to work
>> as such.
>> HP told me to clean-up first the registers and so but that is really
>> the last thing i want to do.
>>
>> Further advice is welcome
>>
>> regards
>> Huib
>>
>> "Cari (MS-MVP)" <NewsGroups@coribright.com> schreef in bericht
>> news:uk0AHKGfHHA.3956@TK2MSFTNGP03.phx.gbl...
>>> See:
>>> http://h10025.www1.hp.com/ewfrf/wc/s...=77368&lang=en
>>> --
>>> Cari (MS-MVP)
>>> Windows Technologies - Printing & Imaging
>>> http://www.coribright.com/windows
>>>
>>> "Huib" <anonymous@discussions.microsoft.com> wrote in message
>>> news:unEj$vDfHHA.4636@TK2MSFTNGP03.phx.gbl...
>>>> Hi,
>>>> Has anybody any experience installing it on Vista.
>>>>
>>>> I do not succeed on it.
>>>> On first view the installation from the CDrom is succesfull.
>>>> Trying to execute it, i got an error telling me that the relared
>>>> maps do not exist?
>>>> On top the DVD-drive is hanging and after deleting the program and
>>>> restarting the drive is again visible?
>>>>
>>>> any help is welcome
>>>>
>>>> Huib
>
> The drivers on the CD are not compatible with Vista. The drivers at the
> HP site which Cari provided a link a Vista compatible drivers and provide
> basic functions for your scanner in Vista. Be sure to follow the
> instructions at the site for installation.
>
> If you have issues with regard to getting those drivers installed
> according to those instructions you should contact HP tech support.
>
>
> --
> Michael Solomon
>

Huib wrote:
> hallo,
> Thanks i performed the actions sucessfully and the scanner is seen
> but i do not have any indication to start some function of the
> scanner even if they are reduced.
>
> So what is the nex step??
>
> Regards
> Huib
>
> "Michael Solomon" <user@#notme.com> schreef in bericht
> news:%23TWpPvSfHHA.2376@TK2MSFTNGP04.phx.gbl...
>> Huib wrote:
>>> Hi,
>>> Does this mean that a full version of the SW can just be coypied
>>> from the site?
>>>
>>> Maybe i was wrong to install first the CD from 2002 ...
>>> I downloaded already the related exe-file but without any result.
>>> Does this really mean that the CD is no more needed and has to work
>>> as such.
>>> HP told me to clean-up first the registers and so but that is really
>>> the last thing i want to do.
>>>
>>> Further advice is welcome
>>>
>>> regards
>>> Huib
>>>
>>> "Cari (MS-MVP)" <NewsGroups@coribright.com> schreef in bericht
>>> news:uk0AHKGfHHA.3956@TK2MSFTNGP03.phx.gbl...
>>>> See:
>>>> http://h10025.www1.hp.com/ewfrf/wc/s...=77368&lang=en
>>>> --
>>>> Cari (MS-MVP)
>>>> Windows Technologies - Printing & Imaging
>>>> http://www.coribright.com/windows
>>>>
>>>> "Huib" <anonymous@discussions.microsoft.com> wrote in message
>>>> news:unEj$vDfHHA.4636@TK2MSFTNGP03.phx.gbl...
>>>>> Hi,
>>>>> Has anybody any experience installing it on Vista.
>>>>>
>>>>> I do not succeed on it.
>>>>> On first view the installation from the CDrom is succesfull.
>>>>> Trying to execute it, i got an error telling me that the relared
>>>>> maps do not exist?
>>>>> On top the DVD-drive is hanging and after deleting the program and
>>>>> restarting the drive is again visible?
>>>>>
>>>>> any help is welcome
>>>>>
>>>>> Huib
>>
>> The drivers on the CD are not compatible with Vista. The drivers at
>> the HP site which Cari provided a link a Vista compatible drivers
>> and provide basic functions for your scanner in Vista. Be sure to
>> follow the instructions at the site for installation.
>>
>> If you have issues with regard to getting those drivers installed
>> according to those instructions you should contact HP tech support.
>>
>>
>> --
>> Michael Solomon

You would use Vista's built-in scanner applet. I don't have Vista running
at the moment but I believe you'll find it in Control Panel. You would open
that applet as I believe the base drivers you have will give you
functionality within that applet, basic though that function may be.

--
Michael Solomon

Hi,
Thanks for the help because from HP i am receiving nothing.
Indeed i found it in Control Panel and the scanner is clearly mentioned, so
far so good....

But now the SW has to be installed and is asking the location .....where yes
only on the CD...

Maybe a selection has to be made .....???

Regards
Huib

"Michael Solomon" <user@#notme.com> schreef in bericht
news:uc1RHuUfHHA.4872@TK2MSFTNGP03.phx.gbl...
> Huib wrote:
>> hallo,
>> Thanks i performed the actions sucessfully and the scanner is seen
>> but i do not have any indication to start some function of the
>> scanner even if they are reduced.
>>
>> So what is the nex step??
>>
>> Regards
>> Huib
>>
>> "Michael Solomon" <user@#notme.com> schreef in bericht
>> news:%23TWpPvSfHHA.2376@TK2MSFTNGP04.phx.gbl...
>>> Huib wrote:
>>>> Hi,
>>>> Does this mean that a full version of the SW can just be coypied
>>>> from the site?
>>>>
>>>> Maybe i was wrong to install first the CD from 2002 ...
>>>> I downloaded already the related exe-file but without any result.
>>>> Does this really mean that the CD is no more needed and has to work
>>>> as such.
>>>> HP told me to clean-up first the registers and so but that is really
>>>> the last thing i want to do.
>>>>
>>>> Further advice is welcome
>>>>
>>>> regards
>>>> Huib
>>>>
>>>> "Cari (MS-MVP)" <NewsGroups@coribright.com> schreef in bericht
>>>> news:uk0AHKGfHHA.3956@TK2MSFTNGP03.phx.gbl...
>>>>> See:
>>>>> http://h10025.www1.hp.com/ewfrf/wc/s...=77368&lang=en
>>>>> --
>>>>> Cari (MS-MVP)
>>>>> Windows Technologies - Printing & Imaging
>>>>> http://www.coribright.com/windows
>>>>>
>>>>> "Huib" <anonymous@discussions.microsoft.com> wrote in message
>>>>> news:unEj$vDfHHA.4636@TK2MSFTNGP03.phx.gbl...
>>>>>> Hi,
>>>>>> Has anybody any experience installing it on Vista.
>>>>>>
>>>>>> I do not succeed on it.
>>>>>> On first view the installation from the CDrom is succesfull.
>>>>>> Trying to execute it, i got an error telling me that the relared
>>>>>> maps do not exist?
>>>>>> On top the DVD-drive is hanging and after deleting the program and
>>>>>> restarting the drive is again visible?
>>>>>>
>>>>>> any help is welcome
>>>>>>
>>>>>> Huib
>>>
>>> The drivers on the CD are not compatible with Vista. The drivers at
>>> the HP site which Cari provided a link a Vista compatible drivers
>>> and provide basic functions for your scanner in Vista. Be sure to
>>> follow the instructions at the site for installation.
>>>
>>> If you have issues with regard to getting those drivers installed
>>> according to those instructions you should contact HP tech support.
>>>
>>>
>>> --
>>> Michael Solomon
>
> You would use Vista's built-in scanner applet. I don't have Vista running
> at the moment but I believe you'll find it in Control Panel. You would
> open that applet as I believe the base drivers you have will give you
> functionality within that applet, basic though that function may be.
>
> --
> Michael Solomon
>

Huib wrote:
> Hi,
> Thanks for the help because from HP i am receiving nothing.
> Indeed i found it in Control Panel and the scanner is clearly
> mentioned, so far so good....
>
> But now the SW has to be installed and is asking the location
> .....where yes only on the CD...
>
> Maybe a selection has to be made .....???
>
> Regards
> Huib
>
> "Michael Solomon" <user@#notme.com> schreef in bericht
> news:uc1RHuUfHHA.4872@TK2MSFTNGP03.phx.gbl...
>> Huib wrote:
>>> hallo,
>>> Thanks i performed the actions sucessfully and the scanner is seen
>>> but i do not have any indication to start some function of the
>>> scanner even if they are reduced.
>>>
>>> So what is the nex step??
>>>
>>> Regards
>>> Huib
>>>
>>> "Michael Solomon" <user@#notme.com> schreef in bericht
>>> news:%23TWpPvSfHHA.2376@TK2MSFTNGP04.phx.gbl...
>>>> Huib wrote:
>>>>> Hi,
>>>>> Does this mean that a full version of the SW can just be coypied
>>>>> from the site?
>>>>>
>>>>> Maybe i was wrong to install first the CD from 2002 ...
>>>>> I downloaded already the related exe-file but without any result.
>>>>> Does this really mean that the CD is no more needed and has to
>>>>> work as such.
>>>>> HP told me to clean-up first the registers and so but that is
>>>>> really the last thing i want to do.
>>>>>
>>>>> Further advice is welcome
>>>>>
>>>>> regards
>>>>> Huib
>>>>>
>>>>> "Cari (MS-MVP)" <NewsGroups@coribright.com> schreef in bericht
>>>>> news:uk0AHKGfHHA.3956@TK2MSFTNGP03.phx.gbl...
>>>>>> See:
>>>>>> http://h10025.www1.hp.com/ewfrf/wc/s...=77368&lang=en
>>>>>> --
>>>>>> Cari (MS-MVP)
>>>>>> Windows Technologies - Printing & Imaging
>>>>>> http://www.coribright.com/windows
>>>>>>
>>>>>> "Huib" <anonymous@discussions.microsoft.com> wrote in message
>>>>>> news:unEj$vDfHHA.4636@TK2MSFTNGP03.phx.gbl...
>>>>>>> Hi,
>>>>>>> Has anybody any experience installing it on Vista.
>>>>>>>
>>>>>>> I do not succeed on it.
>>>>>>> On first view the installation from the CDrom is succesfull.
>>>>>>> Trying to execute it, i got an error telling me that the relared
>>>>>>> maps do not exist?
>>>>>>> On top the DVD-drive is hanging and after deleting the program
>>>>>>> and restarting the drive is again visible?
>>>>>>>
>>>>>>> any help is welcome
>>>>>>>
>>>>>>> Huib
>>>>
>>>> The drivers on the CD are not compatible with Vista. The drivers
>>>> at the HP site which Cari provided a link a Vista compatible
>>>> drivers and provide basic functions for your scanner in Vista. Be
>>>> sure to follow the instructions at the site for installation.
>>>>
>>>> If you have issues with regard to getting those drivers installed
>>>> according to those instructions you should contact HP tech support.
>>>>
>>>>
>>>> --
>>>> Michael Solomon
>>
>> You would use Vista's built-in scanner applet. I don't have Vista
>> running at the moment but I believe you'll find it in Control Panel.
>> You would open that applet as I believe the base drivers you have
>> will give you functionality within that applet, basic though that
>> function may be. --
>> Michael Solomon

Well, if you've installed the driver, it may be asking your to select the
scanner or driver. However, I'm not running Vista at the moment so I'm
flying blind. Let's try something else. When I've had a scanner whose
software bundle became obsolete even though there was a compatible driver
for the new operating system, I would use IrfanView as my scaanning
software. It hooks into to the Windows scanner applet.

However, when you select acquire in IrfanView, it will ask the source, twian
or WIA and since you have installed a WIA driver, you would select WIA,
IrfanView does the rest and then opens the Windows Scanner applet which
should begin the scan on its own.

If you don't have IrfanView, go to www.irfanview.com, IrfanView 3.99 or
higher is Vista Compatible. Maybe this will get you started. Another
possibility is to go to any scanner enabled application you already have on
your system and look for the "Acquisition" command and use it to see if it
can get you started scanning again.


--
Michael Solomon

Hi Michael,
Many thanks for the help you are giving.
I installed Iranview an could select under "select twain source" my scanner
: so far so good
But after selecting Aqcuire i got the message : Twain error , can't connect
to the drive or the twain driver is not installed....that is the end.

So have i still to install a Twain-driver and where? Why is my scanner not
used as i could select it.

I have a fealing i am near to a solution because i don't believe in HP to
come up with a solution.

I would appreciate your further help.

regards
Huib

"Michael Solomon" <user@#notme.com> schreef in bericht
news:uS5TCFgfHHA.3648@TK2MSFTNGP05.phx.gbl...
> Huib wrote:
>> Hi,
>> Thanks for the help because from HP i am receiving nothing.
>> Indeed i found it in Control Panel and the scanner is clearly
>> mentioned, so far so good....
>>
>> But now the SW has to be installed and is asking the location
>> .....where yes only on the CD...
>>
>> Maybe a selection has to be made .....???
>>
>> Regards
>> Huib
>>
>> "Michael Solomon" <user@#notme.com> schreef in bericht
>> news:uc1RHuUfHHA.4872@TK2MSFTNGP03.phx.gbl...
>>> Huib wrote:
>>>> hallo,
>>>> Thanks i performed the actions sucessfully and the scanner is seen
>>>> but i do not have any indication to start some function of the
>>>> scanner even if they are reduced.
>>>>
>>>> So what is the nex step??
>>>>
>>>> Regards
>>>> Huib
>>>>
>>>> "Michael Solomon" <user@#notme.com> schreef in bericht
>>>> news:%23TWpPvSfHHA.2376@TK2MSFTNGP04.phx.gbl...
>>>>> Huib wrote:
>>>>>> Hi,
>>>>>> Does this mean that a full version of the SW can just be coypied
>>>>>> from the site?
>>>>>>
>>>>>> Maybe i was wrong to install first the CD from 2002 ...
>>>>>> I downloaded already the related exe-file but without any result.
>>>>>> Does this really mean that the CD is no more needed and has to
>>>>>> work as such.
>>>>>> HP told me to clean-up first the registers and so but that is
>>>>>> really the last thing i want to do.
>>>>>>
>>>>>> Further advice is welcome
>>>>>>
>>>>>> regards
>>>>>> Huib
>>>>>>
>>>>>> "Cari (MS-MVP)" <NewsGroups@coribright.com> schreef in bericht
>>>>>> news:uk0AHKGfHHA.3956@TK2MSFTNGP03.phx.gbl...
>>>>>>> See:
>>>>>>> http://h10025.www1.hp.com/ewfrf/wc/s...=77368&lang=en
>>>>>>> --
>>>>>>> Cari (MS-MVP)
>>>>>>> Windows Technologies - Printing & Imaging
>>>>>>> http://www.coribright.com/windows
>>>>>>>
>>>>>>> "Huib" <anonymous@discussions.microsoft.com> wrote in message
>>>>>>> news:unEj$vDfHHA.4636@TK2MSFTNGP03.phx.gbl...
>>>>>>>> Hi,
>>>>>>>> Has anybody any experience installing it on Vista.
>>>>>>>>
>>>>>>>> I do not succeed on it.
>>>>>>>> On first view the installation from the CDrom is succesfull.
>>>>>>>> Trying to execute it, i got an error telling me that the relared
>>>>>>>> maps do not exist?
>>>>>>>> On top the DVD-drive is hanging and after deleting the program
>>>>>>>> and restarting the drive is again visible?
>>>>>>>>
>>>>>>>> any help is welcome
>>>>>>>>
>>>>>>>> Huib
>>>>>
>>>>> The drivers on the CD are not compatible with Vista. The drivers
>>>>> at the HP site which Cari provided a link a Vista compatible
>>>>> drivers and provide basic functions for your scanner in Vista. Be
>>>>> sure to follow the instructions at the site for installation.
>>>>>
>>>>> If you have issues with regard to getting those drivers installed
>>>>> according to those instructions you should contact HP tech support.
>>>>>
>>>>>
>>>>> --
>>>>> Michael Solomon
>>>
>>> You would use Vista's built-in scanner applet. I don't have Vista
>>> running at the moment but I believe you'll find it in Control Panel.
>>> You would open that applet as I believe the base drivers you have
>>> will give you functionality within that applet, basic though that
>>> function may be. --
>>> Michael Solomon
>
> Well, if you've installed the driver, it may be asking your to select the
> scanner or driver. However, I'm not running Vista at the moment so I'm
> flying blind. Let's try something else. When I've had a scanner whose
> software bundle became obsolete even though there was a compatible driver
> for the new operating system, I would use IrfanView as my scaanning
> software. It hooks into to the Windows scanner applet.
>
> However, when you select acquire in IrfanView, it will ask the source,
> twian or WIA and since you have installed a WIA driver, you would select
> WIA, IrfanView does the rest and then opens the Windows Scanner applet
> which should begin the scan on its own.
>
> If you don't have IrfanView, go to www.irfanview.com, IrfanView 3.99 or
> higher is Vista Compatible. Maybe this will get you started. Another
> possibility is to go to any scanner enabled application you already have
> on your system and look for the "Acquisition" command and use it to see if
> it can get you started scanning again.
>
>
> --
> Michael Solomon
>

Huib wrote:
> Hi Michael,
> Many thanks for the help you are giving.
> I installed Iranview an could select under "select twain source" my
> scanner
>> so far so good
> But after selecting Aqcuire i got the message : Twain error , can't
> connect to the drive or the twain driver is not installed....that is
> the end.
> So have i still to install a Twain-driver and where? Why is my
> scanner not used as i could select it.
>
> I have a fealing i am near to a solution because i don't believe in
> HP to come up with a solution.
>
> I would appreciate your further help.
>
> regards
> Huib
>
> "Michael Solomon" <user@#notme.com> schreef in bericht
> news:uS5TCFgfHHA.3648@TK2MSFTNGP05.phx.gbl...
>> Huib wrote:
>>> Hi,
>>> Thanks for the help because from HP i am receiving nothing.
>>> Indeed i found it in Control Panel and the scanner is clearly
>>> mentioned, so far so good....
>>>
>>> But now the SW has to be installed and is asking the location
>>> .....where yes only on the CD...
>>>
>>> Maybe a selection has to be made .....???
>>>
>>> Regards
>>> Huib
>>>
>>> "Michael Solomon" <user@#notme.com> schreef in bericht
>>> news:uc1RHuUfHHA.4872@TK2MSFTNGP03.phx.gbl...
>>>> Huib wrote:
>>>>> hallo,
>>>>> Thanks i performed the actions sucessfully and the scanner is seen
>>>>> but i do not have any indication to start some function of the
>>>>> scanner even if they are reduced.
>>>>>
>>>>> So what is the nex step??
>>>>>
>>>>> Regards
>>>>> Huib
>>>>>
>>>>> "Michael Solomon" <user@#notme.com> schreef in bericht
>>>>> news:%23TWpPvSfHHA.2376@TK2MSFTNGP04.phx.gbl...
>>>>>> Huib wrote:
>>>>>>> Hi,
>>>>>>> Does this mean that a full version of the SW can just be coypied
>>>>>>> from the site?
>>>>>>>
>>>>>>> Maybe i was wrong to install first the CD from 2002 ...
>>>>>>> I downloaded already the related exe-file but without any
>>>>>>> result. Does this really mean that the CD is no more needed and
>>>>>>> has to work as such.
>>>>>>> HP told me to clean-up first the registers and so but that is
>>>>>>> really the last thing i want to do.
>>>>>>>
>>>>>>> Further advice is welcome
>>>>>>>
>>>>>>> regards
>>>>>>> Huib
>>>>>>>
>>>>>>> "Cari (MS-MVP)" <NewsGroups@coribright.com> schreef in bericht
>>>>>>> news:uk0AHKGfHHA.3956@TK2MSFTNGP03.phx.gbl...
>>>>>>>> See:
>>>>>>>> http://h10025.www1.hp.com/ewfrf/wc/s...=77368&lang=en
>>>>>>>> --
>>>>>>>> Cari (MS-MVP)
>>>>>>>> Windows Technologies - Printing & Imaging
>>>>>>>> http://www.coribright.com/windows
>>>>>>>>
>>>>>>>> "Huib" <anonymous@discussions.microsoft.com> wrote in message
>>>>>>>> news:unEj$vDfHHA.4636@TK2MSFTNGP03.phx.gbl...
>>>>>>>>> Hi,
>>>>>>>>> Has anybody any experience installing it on Vista.
>>>>>>>>>
>>>>>>>>> I do not succeed on it.
>>>>>>>>> On first view the installation from the CDrom is succesfull.
>>>>>>>>> Trying to execute it, i got an error telling me that the
>>>>>>>>> relared maps do not exist?
>>>>>>>>> On top the DVD-drive is hanging and after deleting the program
>>>>>>>>> and restarting the drive is again visible?
>>>>>>>>>
>>>>>>>>> any help is welcome
>>>>>>>>>
>>>>>>>>> Huib
>>>>>>
>>>>>> The drivers on the CD are not compatible with Vista. The drivers
>>>>>> at the HP site which Cari provided a link a Vista compatible
>>>>>> drivers and provide basic functions for your scanner in Vista. Be
>>>>>> sure to follow the instructions at the site for installation.
>>>>>>
>>>>>> If you have issues with regard to getting those drivers installed
>>>>>> according to those instructions you should contact HP tech
>>>>>> support. --
>>>>>> Michael Solomon
>>>>
>>>> You would use Vista's built-in scanner applet. I don't have Vista
>>>> running at the moment but I believe you'll find it in Control
>>>> Panel. You would open that applet as I believe the base drivers
>>>> you have will give you functionality within that applet, basic
>>>> though that function may be. --
>>>> Michael Solomon
>>
>> Well, if you've installed the driver, it may be asking your to
>> select the scanner or driver. However, I'm not running Vista at the
>> moment so I'm flying blind. Let's try something else. When I've
>> had a scanner whose software bundle became obsolete even though
>> there was a compatible driver for the new operating system, I would
>> use IrfanView as my scaanning software. It hooks into to the
>> Windows scanner applet. However, when you select acquire in IrfanView, it
>> will ask the
>> source, twian or WIA and since you have installed a WIA driver, you
>> would select WIA, IrfanView does the rest and then opens the Windows
>> Scanner applet which should begin the scan on its own.
>>
>> If you don't have IrfanView, go to www.irfanview.com, IrfanView 3.99
>> or higher is Vista Compatible. Maybe this will get you started. Another
>> possibility is to go to any scanner enabled application you
>> already have on your system and look for the "Acquisition" command
>> and use it to see if it can get you started scanning again.
>>
>>
>> --
>> Michael Solomon

I just checked back at the HP site about your scanner and it appears, this
is a very limited driver and it is WIA not Twain so you would not or should
not see your scanner listed under twain.

Here's what they say:

"This is the minimum driver required for basic WIA functionality. This
driver enables scanning with the Windows Photo Gallery on Windows Vista or
the Scanner and Camera Wizard on Windows XP. Scanning can also be done with
a variety of 3rd party scanner enabled applications.
You might find that some features are no longer available when using this
basic driver. We are sorry to inform you that a full feature driver for
Windows Vista or Windows XP Professional x64 Edition will not be available
for your HP product in the future. You can upgrade to an HP product that is
fully compatible with Windows Vista or Windows XP Professional x64 Edition
if additional features are necessary."

All I can suggest is one, try Windows Photo Gallery on Windows Vista and see
if you can scan through that. If not, HP is not offering anything beyond
that for this scanner and according to the above will not be offering an
updated driver. Hence, if Windows Photo Gallery in Vista doesn't work for
scanning purposes, it would seem your only alternative would be to purchase
new scanner. Scanners are relatively inexpensive today but if you go that
route, I'd check the manufacturer's website to be sure they have fully
funcitonal Vista drivers available now and do some Google searches to see if
there are problems with the scanner in Vista. Also check user opinions on
the scanner, something you can do at www.cnet.com and www.amazon.com as
other users are probably using the scanner now on Vista and it will give you
an idea of what issues may exist if any.

Sorry, wish I had better news on this. HP should have told you this in the
first place when you contacted them, it would have saved you a lot of time
and effort even if it wasn't exactly the answer you wanted.
--
Michael Solomon