Vista - Why is FAXing so poor in Vista Ultimate?

So why is Faxing so poor in Vista Ultimate? My notebook running XP HOME SP2
does a much better job. I'm trying to FAX scanned documents, not use the new
mail-like editor to create a text document. I have no trouble scanning in
the document, and it looks great in the preview. The new FAX editor then
supposedly attaches the scanned image to this new FAX e-mail like message
and I try to send it. First of all, the attached image file seems too small.
How does a 700KB JPG become a 28KB FAX attachment? Then I send it. The
recipient tells me he gets something that's very small. He said it was the
size and shape of a check and he could not read it, or use it for the
intended business purpose. I then tried to FAX from Word 2007 where I was
very careful to be sure the size of the document was right - same result.

So what gives? What am I doing wrong? As I said, with XP, it's very simple
to just scan in a document and send it out.

I had trouble receiving a useful FAX too.

And the external USB FAX modem is the same one I was using with my old XP
desktop that would FAX as well as my XP notebook.

Bye.

Not much anyone could help you with here. Hard to know "what you're doing
wrong" when we don't even know what you're doing. It is not logical to
expect that an external fax modem that "worked fine with XP" will do so with
Vista WFS. I can reproduce none of your issues. How you faxed from Word
remains a mystery. So does the trouble you are having receiving a fax.
--
Russ Valentine
[MVP-Outlook]
"David Sommers" <dsommers@ACM.org> wrote in message
news:u0$nuzRfHHA.3960@TK2MSFTNGP02.phx.gbl...
> So why is Faxing so poor in Vista Ultimate? My notebook running XP HOME
> SP2 does a much better job. I'm trying to FAX scanned documents, not use
> the new mail-like editor to create a text document. I have no trouble
> scanning in the document, and it looks great in the preview. The new FAX
> editor then supposedly attaches the scanned image to this new FAX e-mail
> like message and I try to send it. First of all, the attached image file
> seems too small. How does a 700KB JPG become a 28KB FAX attachment? Then I
> send it. The recipient tells me he gets something that's very small. He
> said it was the size and shape of a check and he could not read it, or use
> it for the intended business purpose. I then tried to FAX from Word 2007
> where I was very careful to be sure the size of the document was right -
> same result.
>
> So what gives? What am I doing wrong? As I said, with XP, it's very simple
> to just scan in a document and send it out.
>
> I had trouble receiving a useful FAX too.
>
> And the external USB FAX modem is the same one I was using with my old XP
> desktop that would FAX as well as my XP notebook.
>
> Bye.

What I'm doing is very simple. I start up the Windows Fax and Scan
application, click New Fax, then click the tool bar for Insert a Scanned
Document or Picture Into The Current FAX. I then scan in a simple business
letter page. I do not select a cover page. I put in the recipient's name and
FAX number and click Send. My XP proven FAX modem connects to the same
remote FAX modem it's connected to before and the FAX is sent. What's wrong
is that the send is too quick. It should take about a minute for the page
and it takes only some seconds. The recipient gets only a check-sized, and
unreadable, FAX.

I perform the equivalent actions using the same scanner with my XP notebook
using its FAX modem and all is well and normal.

I'm savvy enough to know that there may be no easy answer to this. My
posting was as much an announcement as it was a question. I had hoped that
someone else may have had a similar problem and solved it.

Bye.

"Russ Valentine [MVP-Outlook]" <russval@gmail.com> wrote in message
news8BA9593-9DE2-44D1-B429-E5BFDC6A73CA@microsoft.com...
> Not much anyone could help you with here. Hard to know "what you're doing
> wrong" when we don't even know what you're doing. It is not logical to
> expect that an external fax modem that "worked fine with XP" will do so
> with Vista WFS. I can reproduce none of your issues. How you faxed from
> Word remains a mystery. So does the trouble you are having receiving a
> fax.
> --
> Russ Valentine
> [MVP-Outlook]
> "David Sommers" <dsommers@ACM.org> wrote in message
> news:u0$nuzRfHHA.3960@TK2MSFTNGP02.phx.gbl...
>> So why is Faxing so poor in Vista Ultimate? My notebook running XP HOME
>> SP2 does a much better job. I'm trying to FAX scanned documents, not use
>> the new mail-like editor to create a text document. I have no trouble
>> scanning in the document, and it looks great in the preview. The new FAX
>> editor then supposedly attaches the scanned image to this new FAX e-mail
>> like message and I try to send it. First of all, the attached image file
>> seems too small. How does a 700KB JPG become a 28KB FAX attachment? Then
>> I send it. The recipient tells me he gets something that's very small. He
>> said it was the size and shape of a check and he could not read it, or
>> use it for the intended business purpose. I then tried to FAX from Word
>> 2007 where I was very careful to be sure the size of the document was
>> right - same result.
>>
>> So what gives? What am I doing wrong? As I said, with XP, it's very
>> simple to just scan in a document and send it out.
>>
>> I had trouble receiving a useful FAX too.
>>
>> And the external USB FAX modem is the same one I was using with my old XP
>> desktop that would FAX as well as my XP notebook.
>>
>> Bye.
>

No similar reports so far. What is the trouble you have receiving a fax?
--
Russ Valentine
[MVP-Outlook]
"David Sommers" <dsommers@ACM.org> wrote in message
news:ujHm3PBgHHA.5044@TK2MSFTNGP05.phx.gbl...
> What I'm doing is very simple. I start up the Windows Fax and Scan
> application, click New Fax, then click the tool bar for Insert a Scanned
> Document or Picture Into The Current FAX. I then scan in a simple business
> letter page. I do not select a cover page. I put in the recipient's name
> and FAX number and click Send. My XP proven FAX modem connects to the same
> remote FAX modem it's connected to before and the FAX is sent. What's
> wrong is that the send is too quick. It should take about a minute for the
> page and it takes only some seconds. The recipient gets only a
> check-sized, and unreadable, FAX.
>
> I perform the equivalent actions using the same scanner with my XP
> notebook using its FAX modem and all is well and normal.
>
> I'm savvy enough to know that there may be no easy answer to this. My
> posting was as much an announcement as it was a question. I had hoped that
> someone else may have had a similar problem and solved it.
>
> Bye.
>
> "Russ Valentine [MVP-Outlook]" <russval@gmail.com> wrote in message
> news8BA9593-9DE2-44D1-B429-E5BFDC6A73CA@microsoft.com...
>> Not much anyone could help you with here. Hard to know "what you're doing
>> wrong" when we don't even know what you're doing. It is not logical to
>> expect that an external fax modem that "worked fine with XP" will do so
>> with Vista WFS. I can reproduce none of your issues. How you faxed from
>> Word remains a mystery. So does the trouble you are having receiving a
>> fax.
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "David Sommers" <dsommers@ACM.org> wrote in message
>> news:u0$nuzRfHHA.3960@TK2MSFTNGP02.phx.gbl...
>>> So why is Faxing so poor in Vista Ultimate? My notebook running XP HOME
>>> SP2 does a much better job. I'm trying to FAX scanned documents, not use
>>> the new mail-like editor to create a text document. I have no trouble
>>> scanning in the document, and it looks great in the preview. The new FAX
>>> editor then supposedly attaches the scanned image to this new FAX e-mail
>>> like message and I try to send it. First of all, the attached image file
>>> seems too small. How does a 700KB JPG become a 28KB FAX attachment? Then
>>> I send it. The recipient tells me he gets something that's very small.
>>> He said it was the size and shape of a check and he could not read it,
>>> or use it for the intended business purpose. I then tried to FAX from
>>> Word 2007 where I was very careful to be sure the size of the document
>>> was right - same result.
>>>
>>> So what gives? What am I doing wrong? As I said, with XP, it's very
>>> simple to just scan in a document and send it out.
>>>
>>> I had trouble receiving a useful FAX too.
>>>
>>> And the external USB FAX modem is the same one I was using with my old
>>> XP desktop that would FAX as well as my XP notebook.
>>>
>>> Bye.
>>
>

David Sommers wrote:
> What I'm doing is very simple. I start up the Windows Fax and Scan
> application, click New Fax, then click the tool bar for Insert a
> Scanned Document or Picture Into The Current FAX. I then scan in a
> simple business letter page. I do not select a cover page. I put in
> the recipient's name and FAX number and click Send. My XP proven FAX
> modem connects to the same remote FAX modem it's connected to before
> and the FAX is sent. What's wrong is that the send is too quick. It
> should take about a minute for the page and it takes only some
> seconds. The recipient gets only a check-sized, and unreadable, FAX.
>
> I perform the equivalent actions using the same scanner with my XP
> notebook using its FAX modem and all is well and normal.
>
> I'm savvy enough to know that there may be no easy answer to this. My
> posting was as much an announcement as it was a question. I had hoped
> that someone else may have had a similar problem and solved it.
>
> Bye.
>
> "Russ Valentine [MVP-Outlook]" <russval@gmail.com> wrote in message
> news8BA9593-9DE2-44D1-B429-E5BFDC6A73CA@microsoft.com...
>> Not much anyone could help you with here. Hard to know "what you're
>> doing wrong" when we don't even know what you're doing. It is not
>> logical to expect that an external fax modem that "worked fine with
>> XP" will do so with Vista WFS. I can reproduce none of your issues.
>> How you faxed from Word remains a mystery. So does the trouble you
>> are having receiving a fax.
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "David Sommers" <dsommers@ACM.org> wrote in message
>> news:u0$nuzRfHHA.3960@TK2MSFTNGP02.phx.gbl...
>>> So why is Faxing so poor in Vista Ultimate? My notebook running XP
>>> HOME SP2 does a much better job. I'm trying to FAX scanned
>>> documents, not use the new mail-like editor to create a text
>>> document. I have no trouble scanning in the document, and it looks
>>> great in the preview. The new FAX editor then supposedly attaches
>>> the scanned image to this new FAX e-mail like message and I try to
>>> send it. First of all, the attached image file seems too small. How
>>> does a 700KB JPG become a 28KB FAX attachment? Then I send it. The
>>> recipient tells me he gets something that's very small. He said it
>>> was the size and shape of a check and he could not read it, or use
>>> it for the intended business purpose. I then tried to FAX from Word
>>> 2007 where I was very careful to be sure the size of the document
>>> was right - same result. So what gives? What am I doing wrong? As I
>>> said, with XP, it's very
>>> simple to just scan in a document and send it out.
>>>
>>> I had trouble receiving a useful FAX too.
>>>
>>> And the external USB FAX modem is the same one I was using with my
>>> old XP desktop that would FAX as well as my XP notebook.
>>>
>>> Bye.

David, in XP depending upon what a scanned image was saved as, there was an
option to resize the file when sent by e-mail or fax. I don't have Vista
running at the moment but I seem to recall the same option in Vista. Might
you be missing that option, as in, not seeing it amidst all that is new,
hence, the system is resizing the file on its own as opposed to leaving it
at the size you scanned? In XP you could decline that and, in fact, shut it
off altogether.

--
Michael Solomon

I would expect that with no option taken, a page scanned into the FAX
application would be directly suitable for sending as is. I shouldn't have
to apply any special settings beyond the default unless I had some unique
requirement. In both cases I was using fresh installations with no options
taken. It shouldn't be that difficult for Vista to manage a simple sending
of a simple business letter via FAX. In XP, the defaults manage to get a
simple page sent just fine. Shame on Bill Gates.

Bye.

"Michael Solomon" <user@#notme.com> wrote in message
news:eC6OPLKgHHA.4032@TK2MSFTNGP02.phx.gbl...
> David Sommers wrote:
>> What I'm doing is very simple. I start up the Windows Fax and Scan
>> application, click New Fax, then click the tool bar for Insert a
>> Scanned Document or Picture Into The Current FAX. I then scan in a
>> simple business letter page. I do not select a cover page. I put in
>> the recipient's name and FAX number and click Send. My XP proven FAX
>> modem connects to the same remote FAX modem it's connected to before
>> and the FAX is sent. What's wrong is that the send is too quick. It
>> should take about a minute for the page and it takes only some
>> seconds. The recipient gets only a check-sized, and unreadable, FAX.
>>
>> I perform the equivalent actions using the same scanner with my XP
>> notebook using its FAX modem and all is well and normal.
>>
>> I'm savvy enough to know that there may be no easy answer to this. My
>> posting was as much an announcement as it was a question. I had hoped
>> that someone else may have had a similar problem and solved it.
>>
>> Bye.
>>
>> "Russ Valentine [MVP-Outlook]" <russval@gmail.com> wrote in message
>> news8BA9593-9DE2-44D1-B429-E5BFDC6A73CA@microsoft.com...
>>> Not much anyone could help you with here. Hard to know "what you're
>>> doing wrong" when we don't even know what you're doing. It is not
>>> logical to expect that an external fax modem that "worked fine with
>>> XP" will do so with Vista WFS. I can reproduce none of your issues.
>>> How you faxed from Word remains a mystery. So does the trouble you
>>> are having receiving a fax.
>>> --
>>> Russ Valentine
>>> [MVP-Outlook]
>>> "David Sommers" <dsommers@ACM.org> wrote in message
>>> news:u0$nuzRfHHA.3960@TK2MSFTNGP02.phx.gbl...
>>>> So why is Faxing so poor in Vista Ultimate? My notebook running XP
>>>> HOME SP2 does a much better job. I'm trying to FAX scanned
>>>> documents, not use the new mail-like editor to create a text
>>>> document. I have no trouble scanning in the document, and it looks
>>>> great in the preview. The new FAX editor then supposedly attaches
>>>> the scanned image to this new FAX e-mail like message and I try to
>>>> send it. First of all, the attached image file seems too small. How
>>>> does a 700KB JPG become a 28KB FAX attachment? Then I send it. The
>>>> recipient tells me he gets something that's very small. He said it
>>>> was the size and shape of a check and he could not read it, or use
>>>> it for the intended business purpose. I then tried to FAX from Word
>>>> 2007 where I was very careful to be sure the size of the document
>>>> was right - same result. So what gives? What am I doing wrong? As I
>>>> said, with XP, it's very
>>>> simple to just scan in a document and send it out.
>>>>
>>>> I had trouble receiving a useful FAX too.
>>>>
>>>> And the external USB FAX modem is the same one I was using with my
>>>> old XP desktop that would FAX as well as my XP notebook.
>>>>
>>>> Bye.
>
> David, in XP depending upon what a scanned image was saved as, there was
> an option to resize the file when sent by e-mail or fax. I don't have
> Vista running at the moment but I seem to recall the same option in Vista.
> Might you be missing that option, as in, not seeing it amidst all that is
> new, hence, the system is resizing the file on its own as opposed to
> leaving it at the size you scanned? In XP you could decline that and, in
> fact, shut it off altogether.
>
> --
> Michael Solomon
>

David Sommers wrote:
> I would expect that with no option taken, a page scanned into the FAX
> application would be directly suitable for sending as is. I shouldn't
> have to apply any special settings beyond the default unless I had
> some unique requirement. In both cases I was using fresh
> installations with no options taken. It shouldn't be that difficult
> for Vista to manage a simple sending of a simple business letter via
> FAX. In XP, the defaults manage to get a simple page sent just fine.
> Shame on Bill Gates.
> Bye.
>
>
I'm sorry, I was only trying to help.
--
Michael Solomon

There's no need for you to apologize. You are not responsible for this
apparent shortcoming of the Vista Scan and FAX facility. I suspect that
Vista SP1 may be better. I knew that going to Vista would be challenging.
That's one reason the two notebooks in our house are staying XP. They need
to work as expected.

Bye.

"Michael Solomon" <user@#notme.com> wrote in message
news:OWmHO6RgHHA.3852@TK2MSFTNGP04.phx.gbl...
> David Sommers wrote:
>> I would expect that with no option taken, a page scanned into the FAX
>> application would be directly suitable for sending as is. I shouldn't
>> have to apply any special settings beyond the default unless I had
>> some unique requirement. In both cases I was using fresh
>> installations with no options taken. It shouldn't be that difficult
>> for Vista to manage a simple sending of a simple business letter via
>> FAX. In XP, the defaults manage to get a simple page sent just fine.
>> Shame on Bill Gates.
>> Bye.
>>
>>
> I'm sorry, I was only trying to help.
> --
> Michael Solomon
>

David Sommers wrote:
> There's no need for you to apologize. You are not responsible for this
> apparent shortcoming of the Vista Scan and FAX facility. I suspect
> that Vista SP1 may be better. I knew that going to Vista would be
> challenging. That's one reason the two notebooks in our house are
> staying XP. They need to work as expected.
>
> Bye.
>
> "Michael Solomon" <user@#notme.com> wrote in message
> news:OWmHO6RgHHA.3852@TK2MSFTNGP04.phx.gbl...
>> David Sommers wrote:
>>> I would expect that with no option taken, a page scanned into the
>>> FAX application would be directly suitable for sending as is. I
>>> shouldn't have to apply any special settings beyond the default
>>> unless I had some unique requirement. In both cases I was using
>>> fresh installations with no options taken. It shouldn't be that
>>> difficult for Vista to manage a simple sending of a simple business
>>> letter via FAX. In XP, the defaults manage to get a simple page
>>> sent just fine. Shame on Bill Gates.
>>> Bye.
>>>
>>>
>> I'm sorry, I was only trying to help.
>> --
>> Michael Solomon

David, I apologized because you responded in apparent anger to a well
meaning response that offered a possible solution to what was apparently
quite frustrating. As I recall, the same dialogue box is brought up in
Vista as in XP with regard to resizing.

Second, this may be an annoyance to you but consider a business that must
send out hundreds or more faxes to multiple phone numbers, many of which
might be toll and long distance calls. For you its an irritation, for that
business it might be a welcome convenience. VOIP notwitstanding, there are
people and businesses that require a greater level of reliability and
further not all fax setups work well with VOIP. Hence, that understandably
irritating option may save someone else money.

Now, I'm not defending this because, if there is a dialogue or setting it
should be more clear at the outset so you could immediately tick or untick
the option and move on. But, you see, my purpose in responding to you in
the first place was not to defend Vista, Microsoft, Bill Gates or anyone
else. It was a sincere offer of help that was met with a rant and attitude.

--
Michael Solomon

David:
why do you scan your document when in the fax view? when I use Windows fax &
scan, I click on the "Scan" view (in the lower left corner), it brings up a
whole different window. Then I choose File, New, Fax from scanner. The
scanner comes on, scans the document. Then the fax properties dialog comes up
and I put in the fax number, decide if I want a cover page, etc.
This sends the scanned document as a full sized "attachment' and therefore
page sized.
Sorry though, if I misunderstood what steps you are taking.
Amanda
--
Amanda B


"David Sommers" wrote:

> What I'm doing is very simple. I start up the Windows Fax and Scan
> application, click New Fax, then click the tool bar for Insert a Scanned
> Document or Picture Into The Current FAX. I then scan in a simple business
> letter page. I do not select a cover page. I put in the recipient's name and
> FAX number and click Send. My XP proven FAX modem connects to the same
> remote FAX modem it's connected to before and the FAX is sent. What's wrong
> is that the send is too quick. It should take about a minute for the page
> and it takes only some seconds. The recipient gets only a check-sized, and
> unreadable, FAX.
>
> I perform the equivalent actions using the same scanner with my XP notebook
> using its FAX modem and all is well and normal.
>
> I'm savvy enough to know that there may be no easy answer to this. My
> posting was as much an announcement as it was a question. I had hoped that
> someone else may have had a similar problem and solved it.
>
> Bye.
>
> "Russ Valentine [MVP-Outlook]" <russval@gmail.com> wrote in message
> news8BA9593-9DE2-44D1-B429-E5BFDC6A73CA@microsoft.com...
> > Not much anyone could help you with here. Hard to know "what you're doing
> > wrong" when we don't even know what you're doing. It is not logical to
> > expect that an external fax modem that "worked fine with XP" will do so
> > with Vista WFS. I can reproduce none of your issues. How you faxed from
> > Word remains a mystery. So does the trouble you are having receiving a
> > fax.
> > --
> > Russ Valentine
> > [MVP-Outlook]
> > "David Sommers" <dsommers@ACM.org> wrote in message
> > news:u0$nuzRfHHA.3960@TK2MSFTNGP02.phx.gbl...
> >> So why is Faxing so poor in Vista Ultimate? My notebook running XP HOME
> >> SP2 does a much better job. I'm trying to FAX scanned documents, not use
> >> the new mail-like editor to create a text document. I have no trouble
> >> scanning in the document, and it looks great in the preview. The new FAX
> >> editor then supposedly attaches the scanned image to this new FAX e-mail
> >> like message and I try to send it. First of all, the attached image file
> >> seems too small. How does a 700KB JPG become a 28KB FAX attachment? Then
> >> I send it. The recipient tells me he gets something that's very small. He
> >> said it was the size and shape of a check and he could not read it, or
> >> use it for the intended business purpose. I then tried to FAX from Word
> >> 2007 where I was very careful to be sure the size of the document was
> >> right - same result.
> >>
> >> So what gives? What am I doing wrong? As I said, with XP, it's very
> >> simple to just scan in a document and send it out.
> >>
> >> I had trouble receiving a useful FAX too.
> >>
> >> And the external USB FAX modem is the same one I was using with my old XP
> >> desktop that would FAX as well as my XP notebook.
> >>
> >> Bye.
> >
>
>