The first thing you should do is completely uninstall and reinstall your
(written for XP but same procedure for Vista) http://www.coribright.com/windows/Article_One.htm
Windows Technologies - Printing & Imaging http://www.coribright.com/windows
"Hits" <Hits@discussions.microsoft.com> wrote in message
> I have a Brother MFC640CW all in one which wont print from WORD 2003 and
> POWERPOINT 2003. It prints fine from EXCEL, PUBLISHER and the web.
> I have updated the printer driver so it is compatible with VISTA. The
> printer is set to default. When i print from WORD or POWERPOINT the file
> comes in the print queue, the machine lights up but then the file just
> dissappears from the print queue and wont print anything.
> I have been in touch with the manufacturer of my all in one printer -
> BROTHER and they have confirmed my wireless connection and setup is
> perfectly fine. They have found out that the problem lies with my "print
> spooler" on my VISTA HOME PREMIUM edition which was pre-loaded when i
> purchased my new laptop. They said the print spooler may be corrupt
> when i tried a test print from their diagnostic page nothing printed.
> Brother advised me to go onto your site to download/update the print
> spooler, but i cant seem to locate it. Please could you point me to the
> correct location or
> show me the link i require and what to do with it.
> Look forward to your reply a.s.a.p.