I have a Brother MFC640CW all in one which wont print from WORD 2003 and
POWERPOINT 2003. It prints fine from EXCEL, PUBLISHER and the web.
I have updated the printer driver
so it is compatible with VISTA. The
printer is set to default. When i print from WORD or POWERPOINT the file
comes in the print queue, the machine lights up but then the file just
dissappears from the print queue and wont print anything.
I have been in touch with the manufacturer of my all in one printer -
BROTHER and they have confirmed my wireless connection and setup is
perfectly fine. They have found out that the problem lies with my "print
spooler" on my VISTA HOME PREMIUM edition which was pre-loaded when i
purchased my new laptop. They said the print spooler may be corrupt because
when i tried a test print from their diagnostic page nothing printed.
Brother advised me to go onto your site to download/update the print
spooler, but i cant seem to locate it. Please could you point me to the
correct location or
show me the link i require and what to do with it.
Look forward to your reply a.s.a.p.