I am desperately seeking help to resolve a printer problem that I have been
having since I installed Microsoft Windows Vista Ultimate on May 18th. I
have spent several hours trying to resolve this issue and can't seem to find
a solution. I am hoping that someone on this group has a suggestion that I
didn't try / think about.
I have a home network setup with 2 desktop computers and 1 laptop. 1
computer is running Windows Vista Ultimate (desktop), the other computer is
running Vista Home Premium (desktop), the laptop is running Windows XP but
is hardly used (old and ready for the trash). The router on the network is a
DLINK DI-624 and we have two printers on the network. The one printer is a
HP 7210, which has a network built into it. The other printer is a HP 6L and
has a print server attached.
My problem is: The computer I use (Vista Ultimate) can't print to either
printer. When I do, it takes about 15-20 minutes to complete the job. It
prints, say, one or two lines -- pauses for a minute or two -- prints
another one or two lines and pauses. It loops like this until the job is
complete. If I cancel the job from the queue, it takes about 5 minutes to
cancel. If I print to the HP 6L -- it takes about 2 or 3 minutes for a 1
page Word Document to print.
The other computer (Vista Home Premium) has no isuses printing at all. It's
fast, images look good, etc...
If I take the printer off the network and plug it in via USB to the computer
running Ultimate -- there is no problem. Prints fast and clears the queue.
Things I have already tried without success:
1) Uninstalled the printer and reinstalled it.
2) Set the TCP Autotuninglevel to none via netsh
3) Verified Driver
settings between the two computers and they match.
4) Checked Firewall / Router settings and all is correct. Disabled Firewall
completely as well.
5) Disabled UAC -- didn't work, installed UAC again.
We even downloaded NetMon 3.0 from Microsoft and the only thing we noticed
is when I print from the Ultimate computer to the HP 7210, I don't see a TCP
packet with the FIN flag set, indicating the end of the communication. When
I ran the NetMon 3.0 on the Home Premium Computer and send a document to the
printer, I see the TCP packet with the FIN flag being sent to and
acknowledged by the printer.
I even went to Microsoft for help and spent three hours in a chat session.
They had me delete my temporary files, the prefetch files, windows temp
directory was cleared. In the end, they couldn't figure it out.
The only other thing that sticks out is that the computer running Home
Premium when I try to browse folders on the Ultimate computer it is very
slow in copying (and some of the time freezes the Home Premium computer,
requiring a alt-ctrl-del and kill the session.
Any suggestions would be greatly appreciated. Please post to the group so
that other people experiencing my issues can see your response as well.