Windows Vista Forums

HP officeJet G85 Scanner not connected

  1. #1


    BZM Guest

    HP officeJet G85 Scanner not connected

    I have Vista Home Premium - also has Norton installed
    Have a HP OfficeJet G85 connected.
    Printer works Ok (in so much as I can print)
    However scanner does not connect
    HP web site states that G85 has all drivers built in. HP state just open up
    say Paint or Photo gallery and import from scanner. However when try and
    connect all I get is error stating
    Unable to retrieve image from device. Verify the device is properly
    connected and try again. Connection is via USB and is working as I can print
    OK.

    Any ideas? I suspect Norton maybe - but not sure how to get Norton to allow
    scanner to send data to computer.

    TIA

    BZ


      My System SpecsSystem Spec

  2.   


  3. #2


    Cari \(MS-MVP\) Guest

    Re: HP officeJet G85 Scanner not connected

    Uninstall Norton (ensure you have the disk to reinstall afterwards) and see
    if the problem still exists. If not, call Symantec (manufacturers of
    Norton) and seek assistance.
    --
    Cari (MS-MVP)
    Windows Technologies - Printing & Imaging
    http://www.coribright.com/windows

    "BZM" <bzmansfield@hotmail.com> wrote in message
    news:eVL%23wvtoHHA.1220@TK2MSFTNGP03.phx.gbl...
    >I have Vista Home Premium - also has Norton installed
    > Have a HP OfficeJet G85 connected.
    > Printer works Ok (in so much as I can print)
    > However scanner does not connect
    > HP web site states that G85 has all drivers built in. HP state just open
    > up say Paint or Photo gallery and import from scanner. However when try
    > and connect all I get is error stating
    > Unable to retrieve image from device. Verify the device is properly
    > connected and try again. Connection is via USB and is working as I can
    > print OK.
    >
    > Any ideas? I suspect Norton maybe - but not sure how to get Norton to
    > allow scanner to send data to computer.
    >
    > TIA
    >
    > BZ



      My System SpecsSystem Spec

  4. #3



    Newbie
    Join Date : Jan 2008
    Posts : 1
    Vista home premium
    Local Time: 02:13 AM


     

    Re: HP officeJet G85 Scanner not connected

    Cari,

    I too have Vista Home Premium with an OfficeJet G85 and am encountering similiar problems. The computer will not recognize the scanner. I am wondering if the serial to USB adapter needed to plug it into the computer may be the problem?

    -Nanomatt

      My System SpecsSystem Spec

  5. #4


    huwyngr Guest

    Re: HP officeJet G85 Scanner not connected

    In article <Nanomatt.32ml90@xxxxxx-mx.forums.net>, Nanomatt wrote:

    > and am encountering similiar problems
    Similar to what?

    VISTA Home versions do not have the Fax & Scan Utility that is in
    Business and higher versions so your AIO will rely on third party
    software for this -- such as that which may have come with your HP G85.

    This HP document will tell you what you can and cannot do with the G85
    under VISTA

    http://h10025.www1.hp.com/ewfrf/wc/d...8543&lc=en&cc=
    us&dlc=en&product=60399&lang=en

    > I am wondering if the serial to USB adapter needed to plug it
    > into the computer may be the problem?*
    I don't know the G85 -- what kind of computer is using a serial to USB
    adapter? Is this to do with an external modem?

    USB to serial or to parallel converters are often problematic and this
    may well be part of your problem. Describe precisely how the whole
    thing is set up and confirm that when you installed software for the
    printer that the USB connection between the printer and the PC was not
    plugged into the PC.


      My System SpecsSystem Spec


HP officeJet G85 Scanner not connected
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