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Welcome to Vista Forums we are your forum to discuss Windows Vista x64 and x86 systems. Whether you need help or just want to post an idea you have on Vista, this is the forum for you.
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| Guest | Cannot detect scanner I am having a similar with my HP Laserjet 3015 - I am trying to use READ IRIS software with no success and the software company is telling me it is a Vista problem with not having the correct scanner driver however I do have the correct printer driver...??? Has anyone else had this problem??? |
| | #2 (permalink) |
| Guest | Re: Cannot detect scanner Debbie, This is most likely a TWAIN & WIA incompatibility. Basically your driver can be one of those two, as can your application. If your application is one and your driver is the other they won't work together. From what I can see on the iris website it *looks* like they support TWAIN not WIA. Checking out HP's website, I see a list of drivers that doesn't say anything about TWAIN or WIA support. You can try talking to them to find out. Dan "DebbieC" <DebbieC@discussions.microsoft.com> wrote in message news:BCFC15E4-641B-43BF-968E-7FC290BBD7B3@microsoft.com... >I am having a similar with my HP Laserjet 3015 - I am trying to use READ >IRIS > software with no success and the software company is telling me it is a > Vista > problem with not having the correct scanner driver however I do have the > correct printer driver...??? Has anyone else had this problem??? |
| | #3 (permalink) |
| Guest | Re: Cannot detect scanner First of all it might be a good idea to download install a Firmware Update that is on the Website for XP Windows since that is the generation of the All in One Printer but check the Firmware version you have first in case it has been done already -- when did you get the device? http://h20000.www2.hp.com/bizsupport...Index.jsp?lang =en&cc=us&prodNameId=378050&prodTypeId=18972&prodSeriesId=378048&swLang =8&taskId=135&swEnvOID=228 HP LaserJet 3015 Firmware Update Utility 20040802 Rev E 2 Aug 2004 4.3 56K: 10m 512K: 1m You'll find other downloads there too. If you look at the downloads for VISTA you will see that they only offer the Universal Printer Drivers which are fairly basic and probably do not cover scanning and faxing. What has worked for me and for others is to install the XP software package for the device but to install it using Compatibility Mode and Run as Adminsitrator. But first of all I see there is a Software Update on the XP page hp LaserJet 3015/3020/3030/3380 AIO software update <<-- Click on these words on the HP website to read all about it. 4.1 22 Jun 2005 and the details of what is in it lists them and in one of the previous versions is the following: Version 2.0 Includes all enhancements provided in Version 1.1. The Scan-to application now recognizes if Readiris version 9.0 is installed and adds it to the destination box. [ .... ] And there is also: HP LaserJet 3015/3020/3030/3380 Fix Scan Utility <<-- Click on these words on the HP website to read all about it. 3.1 6 Feb 2006 which you should apply unless you know you have already. So I'd download those and install them following the instructions on the download page and see if that fixes your problem. If you are offered a choice when you click on Download of Run or Save, use Save then you will have the files in case you have to start all over again. Let us know how you get along and look around on the HP website while you are there. |
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