Windows Vista Forums

Vista fax & scan not sending

  1. #1


    BobH Guest

    Vista fax & scan not sending

    I have set up the fax & scan & it has recognized the internal modem which is
    on the list of compatible hardware. When I try to send the fax the message
    "submitting fax to job queue" is displayed, then the new fax screen
    disappears, but nothing happens. The modem does not try to dial out and I can
    not find any evidence of the fax anywhere on the computer. When an incoming
    call comes in the modem does notify me that there is an incoming call and do
    I want to answer it as a fax. I have not had any faxes sent to me to see if
    it does actually receive them. Any help would be appreciated.

    Bob

      My System SpecsSystem Spec

  2. #2


    Russ Valentine [MVP-Outlook] Guest

    Re: Vista fax & scan not sending

    Do you see anything in Event Viewer? What is the status of the Fax Service
    in Administrative Tools > Services?

    --
    Russ Valentine
    [MVP-Outlook]
    "BobH" <BobH@discussions.microsoft.com> wrote in message
    news:A60BB004-1A78-4D24-BF57-2EEDBEFF840B@microsoft.com...
    >I have set up the fax & scan & it has recognized the internal modem which
    >is
    > on the list of compatible hardware. When I try to send the fax the message
    > "submitting fax to job queue" is displayed, then the new fax screen
    > disappears, but nothing happens. The modem does not try to dial out and I
    > can
    > not find any evidence of the fax anywhere on the computer. When an
    > incoming
    > call comes in the modem does notify me that there is an incoming call and
    > do
    > I want to answer it as a fax. I have not had any faxes sent to me to see
    > if
    > it does actually receive them. Any help would be appreciated.
    >
    > Bob




      My System SpecsSystem Spec

  3. #3


    BobH Guest

    Re: Vista fax & scan not sending

    There does not appear to be anything in the event viewer that relates to the
    fax service.
    Administrative Tools/Services/Fax/Fax Properties
    General
    Startup Type = Manual
    Service Status = Started
    Log On = This Account - Network Service
    Reconnect - First Failure = Restart
    - Second Failure = Restart
    - Subsequent Failure = Take No Action
    Reset Fail Count After "0" Days
    Reset Service After "1" Minutes
    Dependencies - Plug & Play
    - Print Spooler
    - RPC
    - Telephony

    I hope this is the info that you need. I appreciate you help.

    Bob

    "Russ Valentine [MVP-Outlook]" wrote:

    > Do you see anything in Event Viewer? What is the status of the Fax Service
    > in Administrative Tools > Services?
    >
    > --
    > Russ Valentine
    > [MVP-Outlook]
    > "BobH" <BobH@discussions.microsoft.com> wrote in message
    > news:A60BB004-1A78-4D24-BF57-2EEDBEFF840B@microsoft.com...
    > >I have set up the fax & scan & it has recognized the internal modem which
    > >is
    > > on the list of compatible hardware. When I try to send the fax the message
    > > "submitting fax to job queue" is displayed, then the new fax screen
    > > disappears, but nothing happens. The modem does not try to dial out and I
    > > can
    > > not find any evidence of the fax anywhere on the computer. When an
    > > incoming
    > > call comes in the modem does notify me that there is an incoming call and
    > > do
    > > I want to answer it as a fax. I have not had any faxes sent to me to see
    > > if
    > > it does actually receive them. Any help would be appreciated.
    > >
    > > Bob

    >
    >
    >


      My System SpecsSystem Spec

  4. #4


    Russ Valentine [MVP-Outlook] Guest

    Re: Vista fax & scan not sending

    Startup Type should be "Automatic"
    What is the status of your modem in Tools > Fax Accounts?
    Is your modem on the VHCL?

    --
    Russ Valentine
    [MVP-Outlook]
    "BobH" <BobH@discussions.microsoft.com> wrote in message
    news:4639A66B-0AE0-4914-BCA4-32799C6B2DDD@microsoft.com...
    > There does not appear to be anything in the event viewer that relates to
    > the
    > fax service.
    > Administrative Tools/Services/Fax/Fax Properties
    > General
    > Startup Type = Manual
    > Service Status = Started
    > Log On = This Account - Network Service
    > Reconnect - First Failure = Restart
    > - Second Failure = Restart
    > - Subsequent Failure = Take No Action
    > Reset Fail Count After "0" Days
    > Reset Service After "1" Minutes
    > Dependencies - Plug & Play
    > - Print Spooler
    > - RPC
    > - Telephony
    >
    > I hope this is the info that you need. I appreciate you help.
    >
    > Bob
    >
    > "Russ Valentine [MVP-Outlook]" wrote:
    >
    >> Do you see anything in Event Viewer? What is the status of the Fax
    >> Service
    >> in Administrative Tools > Services?
    >>
    >> --
    >> Russ Valentine
    >> [MVP-Outlook]
    >> "BobH" <BobH@discussions.microsoft.com> wrote in message
    >> news:A60BB004-1A78-4D24-BF57-2EEDBEFF840B@microsoft.com...
    >> >I have set up the fax & scan & it has recognized the internal modem
    >> >which
    >> >is
    >> > on the list of compatible hardware. When I try to send the fax the
    >> > message
    >> > "submitting fax to job queue" is displayed, then the new fax screen
    >> > disappears, but nothing happens. The modem does not try to dial out and
    >> > I
    >> > can
    >> > not find any evidence of the fax anywhere on the computer. When an
    >> > incoming
    >> > call comes in the modem does notify me that there is an incoming call
    >> > and
    >> > do
    >> > I want to answer it as a fax. I have not had any faxes sent to me to
    >> > see
    >> > if
    >> > it does actually receive them. Any help would be appreciated.
    >> >
    >> > Bob

    >>
    >>
    >>



      My System SpecsSystem Spec


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