Vista - My Vista Ultimate refuse to fax

Hi,
Can anyone help?
My vista Ultimate edition refuse to send fax. When I click Windows Fax and
Scan, the system pop up a windows saying that Fax could not access my
document folder, so it could not be initialised.
I have stop the service, and restart it again, problem remains.
i did not use bitlock, or any other encryption software, so anyone can help?

So tell us the rest. Did you move your Documents Folder?
--
Russ Valentine
[MVP-Outlook]
"Anthony" <Anthony@discussions.microsoft.com> wrote in message
news:0823B7E9-2C7C-47F1-83BB-1FAD3B2AF5FD@microsoft.com...
> Hi,
> Can anyone help?
> My vista Ultimate edition refuse to send fax. When I click Windows Fax and
> Scan, the system pop up a windows saying that Fax could not access my
> document folder, so it could not be initialised.
> I have stop the service, and restart it again, problem remains.
> i did not use bitlock, or any other encryption software, so anyone can
> help?
>

"My" Documents? Point it to Documents in Vista; "My Documents" is for XP
compatibility and is a junction point not a real folder...

"Anthony" <Anthony@discussions.microsoft.com> wrote in message
news:0823B7E9-2C7C-47F1-83BB-1FAD3B2AF5FD@microsoft.com...
> Hi,
> Can anyone help?
> My vista Ultimate edition refuse to send fax. When I click Windows Fax and
> Scan, the system pop up a windows saying that Fax could not access my
> document folder, so it could not be initialised.
> I have stop the service, and restart it again, problem remains.
> i did not use bitlock, or any other encryption software, so anyone can
> help?
>

Except WFS doesn't offer the ability to browse to the Documents folder.
This error usually occurs when a user has moved their Documents folder to
the root of a drive.
--
Russ Valentine
[MVP-Outlook]
"Mac" <mac@nospam.com> wrote in message
news:9D1C8D70-8E28-4769-9684-B1F79904D9E3@microsoft.com...
> "My" Documents? Point it to Documents in Vista; "My Documents" is for XP
> compatibility and is a junction point not a real folder...
>
> "Anthony" <Anthony@discussions.microsoft.com> wrote in message
> news:0823B7E9-2C7C-47F1-83BB-1FAD3B2AF5FD@microsoft.com...
>> Hi,
>> Can anyone help?
>> My vista Ultimate edition refuse to send fax. When I click Windows Fax
>> and
>> Scan, the system pop up a windows saying that Fax could not access my
>> document folder, so it could not be initialised.
>> I have stop the service, and restart it again, problem remains.
>> i did not use bitlock, or any other encryption software, so anyone can
>> help?
>>
>
>

Good to know...

"Russ Valentine [MVP-Outlook]" <russval@gmail.com> wrote in message
news:ehWwZYcuHHA.4764@TK2MSFTNGP05.phx.gbl...
> Except WFS doesn't offer the ability to browse to the Documents folder.
> This error usually occurs when a user has moved their Documents folder to
> the root of a drive.
> --
> Russ Valentine
> [MVP-Outlook]
> "Mac" <mac@nospam.com> wrote in message
> news:9D1C8D70-8E28-4769-9684-B1F79904D9E3@microsoft.com...
>> "My" Documents? Point it to Documents in Vista; "My Documents" is for XP
>> compatibility and is a junction point not a real folder...
>>
>> "Anthony" <Anthony@discussions.microsoft.com> wrote in message
>> news:0823B7E9-2C7C-47F1-83BB-1FAD3B2AF5FD@microsoft.com...
>>> Hi,
>>> Can anyone help?
>>> My vista Ultimate edition refuse to send fax. When I click Windows Fax
>>> and
>>> Scan, the system pop up a windows saying that Fax could not access my
>>> document folder, so it could not be initialised.
>>> I have stop the service, and restart it again, problem remains.
>>> i did not use bitlock, or any other encryption software, so anyone can
>>> help?
>>>
>>
>>
>
>

Hi, Russ,
You are very right, I have point Documents to the root of D:\, do you have
any solution to the problem?
thanks\
Anthony

"Russ Valentine [MVP-Outlook]" <russval@gmail.com> дÈëÏûÏ¢
news:#XAaVGWuHHA.3404@TK2MSFTNGP03.phx.gbl...
> So tell us the rest. Did you move your Documents Folder?
> --
> Russ Valentine
> [MVP-Outlook]
> "Anthony" <Anthony@discussions.microsoft.com> wrote in message
> news:0823B7E9-2C7C-47F1-83BB-1FAD3B2AF5FD@microsoft.com...
>> Hi,
>> Can anyone help?
>> My vista Ultimate edition refuse to send fax. When I click Windows Fax
>> and
>> Scan, the system pop up a windows saying that Fax could not access my
>> document folder, so it could not be initialised.
>> I have stop the service, and restart it again, problem remains.
>> i did not use bitlock, or any other encryption software, so anyone can
>> help?
>>
>
>
>

Yes. Move it somewhere else. WFS can't find it when it is on the root of a
drive.

--
Russ Valentine
[MVP-Outlook]
"Anthony H Yang" <anthony.yang@hotmail.com> wrote in message
news:597F8E21-E0D6-42BC-A99F-DABF6A069628@microsoft.com...
> Hi, Russ,
> You are very right, I have point Documents to the root of D:\, do you have
> any solution to the problem?
> thanks\
> Anthony
>
> "Russ Valentine [MVP-Outlook]" <russval@gmail.com> дÈëÏûÏ¢
> news:#XAaVGWuHHA.3404@TK2MSFTNGP03.phx.gbl...
>> So tell us the rest. Did you move your Documents Folder?
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "Anthony" <Anthony@discussions.microsoft.com> wrote in message
>> news:0823B7E9-2C7C-47F1-83BB-1FAD3B2AF5FD@microsoft.com...
>>> Hi,
>>> Can anyone help?
>>> My vista Ultimate edition refuse to send fax. When I click Windows Fax
>>> and
>>> Scan, the system pop up a windows saying that Fax could not access my
>>> document folder, so it could not be initialised.
>>> I have stop the service, and restart it again, problem remains.
>>> i did not use bitlock, or any other encryption software, so anyone can
>>> help?
>>>
>>
>>
>>

hi, Russ,
thanks for the suggestion.
The previous problem has been resolved by pointing the Document to a folder,
but new problem occurs.
After I start Windows Fax and Scan, I have configured User Info. Then I was
asked to create a fax account. But when I try to create an account use
built-in modem (I am using a Sony Vaio Laptop which comes with a built-in
Modem, and working fine), system says cannot find the modem. I delete the
name of the default one, later system says cannot contact RPC server. ???
May you please help. I think Vista makes the fax too complicated, XP used to
be simple and efficient.
Thanks

"Russ Valentine [MVP-Outlook]" <russval@gmail.com> дÈëÏûÏ¢
news:uKAX9ijuHHA.4504@TK2MSFTNGP05.phx.gbl...
> Yes. Move it somewhere else. WFS can't find it when it is on the root of a
> drive.
>
> --
> Russ Valentine
> [MVP-Outlook]
> "Anthony H Yang" <anthony.yang@hotmail.com> wrote in message
> news:597F8E21-E0D6-42BC-A99F-DABF6A069628@microsoft.com...
>> Hi, Russ,
>> You are very right, I have point Documents to the root of D:\, do you
>> have any solution to the problem?
>> thanks\
>> Anthony
>>
>> "Russ Valentine [MVP-Outlook]" <russval@gmail.com> дÈëÏûÏ¢
>> news:#XAaVGWuHHA.3404@TK2MSFTNGP03.phx.gbl...
>>> So tell us the rest. Did you move your Documents Folder?
>>> --
>>> Russ Valentine
>>> [MVP-Outlook]
>>> "Anthony" <Anthony@discussions.microsoft.com> wrote in message
>>> news:0823B7E9-2C7C-47F1-83BB-1FAD3B2AF5FD@microsoft.com...
>>>> Hi,
>>>> Can anyone help?
>>>> My vista Ultimate edition refuse to send fax. When I click Windows Fax
>>>> and
>>>> Scan, the system pop up a windows saying that Fax could not access my
>>>> document folder, so it could not be initialised.
>>>> I have stop the service, and restart it again, problem remains.
>>>> i did not use bitlock, or any other encryption software, so anyone can
>>>> help?
>>>>
>>>
>>>
>>>
>
>

Actually WFS is far more reliable and tolerant of modems than its
predecessor in XP. Have you verified that your modem supports class 1 or 2
Fax and is on the Vista Hardware Compatibility List?

--
Russ Valentine
[MVP-Outlook]
"Anthony H Yang" <anthony.yang@hotmail.com> wrote in message
news:3BEDAC40-2ADF-43D8-BE30-3DC87694155E@microsoft.com...
> hi, Russ,
> thanks for the suggestion.
> The previous problem has been resolved by pointing the Document to a
> folder, but new problem occurs.
> After I start Windows Fax and Scan, I have configured User Info. Then I
> was asked to create a fax account. But when I try to create an account use
> built-in modem (I am using a Sony Vaio Laptop which comes with a built-in
> Modem, and working fine), system says cannot find the modem. I delete the
> name of the default one, later system says cannot contact RPC server. ???
> May you please help. I think Vista makes the fax too complicated, XP used
> to be simple and efficient.
> Thanks
>
> "Russ Valentine [MVP-Outlook]" <russval@gmail.com> дÈëÏûÏ¢
> news:uKAX9ijuHHA.4504@TK2MSFTNGP05.phx.gbl...
>> Yes. Move it somewhere else. WFS can't find it when it is on the root of
>> a drive.
>>
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "Anthony H Yang" <anthony.yang@hotmail.com> wrote in message
>> news:597F8E21-E0D6-42BC-A99F-DABF6A069628@microsoft.com...
>>> Hi, Russ,
>>> You are very right, I have point Documents to the root of D:\, do you
>>> have any solution to the problem?
>>> thanks\
>>> Anthony
>>>
>>> "Russ Valentine [MVP-Outlook]" <russval@gmail.com> дÈëÏûÏ¢
>>> news:#XAaVGWuHHA.3404@TK2MSFTNGP03.phx.gbl...
>>>> So tell us the rest. Did you move your Documents Folder?
>>>> --
>>>> Russ Valentine
>>>> [MVP-Outlook]
>>>> "Anthony" <Anthony@discussions.microsoft.com> wrote in message
>>>> news:0823B7E9-2C7C-47F1-83BB-1FAD3B2AF5FD@microsoft.com...
>>>>> Hi,
>>>>> Can anyone help?
>>>>> My vista Ultimate edition refuse to send fax. When I click Windows Fax
>>>>> and
>>>>> Scan, the system pop up a windows saying that Fax could not access my
>>>>> document folder, so it could not be initialised.
>>>>> I have stop the service, and restart it again, problem remains.
>>>>> i did not use bitlock, or any other encryption software, so anyone can
>>>>> help?
>>>>>
>>>>
>>>>
>>>>
>>
>>