Vista - problem with HP 3180 software

When I was trying to install the Image zone express portion of the software
I recieved the message Internal Error 2738, "Fatal Error". One of the
possible solutions was to install VBSCRIPT.DLL but while it said it loaded it
failed to install and I recieved the error code OX80004005. Does anyone know
what the problem is?
--
Pat B

Did you run the .dll registration from an "elevated" command prompt.

In the Search box above the Start Orb, type cmd, when cmd.exe appears at the top
of the search results window, right click and select "Run as Administrator",
then type regserv32 vbscript.dll

--
I Bleed Blue and Gold
GO BEARS!


"Pat B" <PatB@discussions.microsoft.com> wrote in message
news:2271BDF8-4C74-4CC0-9A26-6553EB475EAA@microsoft.com...
> When I was trying to install the Image zone express portion of the software
> I recieved the message Internal Error 2738, "Fatal Error". One of the
> possible solutions was to install VBSCRIPT.DLL but while it said it loaded it
> failed to install and I recieved the error code OX80004005. Does anyone know
> what the problem is?
> --
> Pat B

right-click on what?



"Cal Bear '66" wrote:

> Did you run the .dll registration from an "elevated" command prompt.
>
> In the Search box above the Start Orb, type cmd, when cmd.exe appears at the top
> of the search results window, right click and select "Run as Administrator",
> then type regserv32 vbscript.dll
>
> --
> I Bleed Blue and Gold
> GO BEARS!
>
>
> "Pat B" <PatB@discussions.microsoft.com> wrote in message
> news:2271BDF8-4C74-4CC0-9A26-6553EB475EAA@microsoft.com...
> > When I was trying to install the Image zone express portion of the software
> > I recieved the message Internal Error 2738, "Fatal Error". One of the
> > possible solutions was to install VBSCRIPT.DLL but while it said it loaded it
> > failed to install and I recieved the error code OX80004005. Does anyone know
> > what the problem is?
> > --
> > Pat B
>
>
>

cmd.exe

correction: type regsvr32 vbscript.dll

--
I Bleed Blue and Gold
GO BEARS!


"megmarch2003" <megmarch2003@discussions.microsoft.com> wrote in message
news:6671295A-A0AF-4D7D-A20B-6DDB91DDF2BB@microsoft.com...
> right-click on what?
>
>
>
> "Cal Bear '66" wrote:
>
>> Did you run the .dll registration from an "elevated" command prompt.
>>
>> In the Search box above the Start Orb, type cmd, when cmd.exe appears at the
>> top
>> of the search results window, right click and select "Run as Administrator",
>> then type regserv32 vbscript.dll
>>
>> --
>> I Bleed Blue and Gold
>> GO BEARS!
>>
>>
>> "Pat B" <PatB@discussions.microsoft.com> wrote in message
>> news:2271BDF8-4C74-4CC0-9A26-6553EB475EAA@microsoft.com...
>> > When I was trying to install the Image zone express portion of the
>> > software
>> > I recieved the message Internal Error 2738, "Fatal Error". One of the
>> > possible solutions was to install VBSCRIPT.DLL but while it said it loaded
>> > it
>> > failed to install and I recieved the error code OX80004005. Does anyone
>> > know
>> > what the problem is?
>> > --
>> > Pat B
>>
>>
>>

Thanks. I finally figured it out and it took several tries before the
regsvr32 vbscript.dll command worked, but finally I have the software
installed!



"Cal Bear '66" wrote:

> cmd.exe
>
> correction: type regsvr32 vbscript.dll
>
> --
> I Bleed Blue and Gold
> GO BEARS!
>
>
> "megmarch2003" <megmarch2003@discussions.microsoft.com> wrote in message
> news:6671295A-A0AF-4D7D-A20B-6DDB91DDF2BB@microsoft.com...
> > right-click on what?
> >
> >
> >
> > "Cal Bear '66" wrote:
> >
> >> Did you run the .dll registration from an "elevated" command prompt.
> >>
> >> In the Search box above the Start Orb, type cmd, when cmd.exe appears at the
> >> top
> >> of the search results window, right click and select "Run as Administrator",
> >> then type regserv32 vbscript.dll
> >>
> >> --
> >> I Bleed Blue and Gold
> >> GO BEARS!
> >>
> >>
> >> "Pat B" <PatB@discussions.microsoft.com> wrote in message
> >> news:2271BDF8-4C74-4CC0-9A26-6553EB475EAA@microsoft.com...
> >> > When I was trying to install the Image zone express portion of the
> >> > software
> >> > I recieved the message Internal Error 2738, "Fatal Error". One of the
> >> > possible solutions was to install VBSCRIPT.DLL but while it said it loaded
> >> > it
> >> > failed to install and I recieved the error code OX80004005. Does anyone
> >> > know
> >> > what the problem is?
> >> > --
> >> > Pat B
> >>
> >>
> >>
>
>

Issue
While installing the drivers on Windows Vista computers, the error message
'Fatal error 2738' is displayed.

Solution
Try the solutions below in the order presented. It might not be necessary to
complete all of the solutions.


Solution one: Restart the computer


Turn off the printer.

Restart the computer.

Turn on the printer.

Install the HP Software.



Solution two: Register VBSCRIPT.DLL


Search for the file VBSCRIPT.DLL on the computer. It is usually located in
C:\Windows\System32 folder.

Click Start and then click Accessories.

Right-click Command Prompt and click Run as Administrator.

Type the following in the command prompt:

CD C:\WINDOWS\SYSTEM32

(or the appropriate folder location where VBSCRIPT.DLL is located).

Press Enter.

Type REGSVR32 VBSCRIPT.DLL in the command prompt and press Enter.

A message displays that VBSCRIPT has been installed successfully.

Install the HP software.



Solution three: Install from the downloaded driver


Download the latest driver from the HP website.

Run the downloaded file and follow the instructions to install the HP
software.



Solution four: Custom Install


Run the Custom Install to install the basic drivers for printing and
scanning.


Run the installation file (downloaded or from the Vista CD).

Choose the Custom Install option when prompted.

Uncheck all the entries in the list except Photosmart Officejet and Deskjet
Drivers, and Imaging Device Functions. Click Next to continue.

Follow the onscreen instructions to install the basic drivers.



"megmarch2003" wrote: