Vista - Fujitsu ScanSnap S500 Vista Drivers Don't Work

I have a ScanSnap S500 and Fujitsu just released the Vista Drivers on
6/29. I installed but no workie. The driver appeared to install
correctly the first time and I plugged the scanner in and heard the
sound of a usb device being plugged in. However, the ScanSnap Manager
does not recognize that the scanner is available. I uninstalled the
driver and tried to re-install it, but now it won't install and fails
with an error that it can't find the specified file.

I called Fujitsu support and the level 1 support tech was not able to
resolve it after several uninstall/re-install attempts. I'm waiting
for level 2 support to call me back.

Anyone else have this problem?
Weeds

*Please remove the obvious for my correct email address*

On Jul 4, 6:25 pm, Weeds <rcummings53REM...@comcast.net> wrote:
> I have a ScanSnap S500 and Fujitsu just released the Vista Drivers on
> 6/29. I installed but no workie. The driver appeared to install
> correctly the first time and I plugged the scanner in and heard the
> sound of a usb device being plugged in. However, the ScanSnap Manager
> does not recognize that the scanner is available. I uninstalled the
> driver and tried to re-install it, but now it won't install and fails
> with an error that it can't find the specified file.
>
> I called Fujitsu support and the level 1 support tech was not able to
> resolve it after several uninstall/re-install attempts. I'm waiting
> for level 2 support to call me back.
>
> Anyone else have this problem?
> Weeds
>
> *Please remove the obvious for my correct email address*

I also have a Scansap S500, tried it with the Visat upgrade driver and
it seemed to work fine until i tried to find any scans!

The box opened after the scan asking me to rename the file, which i
did, and then tried to save it to a folder. Box closed no file to be
found -no matter how hard I searched!

Any ideas?

Don't use the Vista "upgrade" driver, it doesn't work properly. Here's what I did and it works perfectly. First, uninstall the scanner in control panel. Then disconnect it and reboot the machine. After it reboots, go into processes and kill the ScanSnap processes. Now uninstall the software and reboot the machine. Now it should be clean. Either contact tech support or search the web and get a clean FULL copy of ScanSnap manager for Vista (not the upgrade). I think they may even have a full version of ScanSnap manager on their site to download, look under the S510 model. Once you have the FULL version, not the upgrade, install it and it will work perfectly. Now if you have Vista 64, you will need to contact Fujitsu tech support and beg & plead to allow them to download the ScanSnap software for the S300. Even though it's for a different model, it will work perfectly on a 64 bit machine and with the S500, S510 or S300. Good luck and have fun!

Got the same issue. I can't find any www sites where the full version of ScanSnap Manager for the S300 might be found. The only files I have located are the upgrade file ssv42l13up.exe (but you need the full version installed first) and the file ssv4020up.exe, which just says that it won't install on 64-bit systems. Was also kept waiting for an hour by Fujitsu on their technical support 'help' line in the US and gave up.

Am at a bit of a dead end on this one...
Any thoughts as to where I can get the file?

Thanks

Tim

You need to hang in there. I called the US help desk early in the morning and got a really helpful guy. I forget his name or I would give it to you. He needs to direct you to a special hidden site which contains ALL of their downloads. He will create unique 1 time use ID and Password that will allow you to download the file. [I went back to the site a 2nd time later in the day and my ID / Password no longer worked.] You just need to get a hold of the right person to grant you access. Once you get the file it works like a charm. FYI ~ I did advise their technical department that the 300 driver works on a 64-bit machine and works perfectly with the S500. I wish I could email you the file but it's way too big 600MB+. PM me if you have any ideas.

Hey!

Can you post that file to yousendit, or some hosting site!? I can't get
fujitsu to pony up.




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I, too, have contacted Fujitsu to no avail. I was very polite and informed the representative that several users have reported success with the S300 software working with the S500 scanner in Vista 64-bit, and all she could tell me is she's not authorized to give me the S300 software. She said that only the S300 and S510 have Vista x64 support and all she could do was put a request forward to her boss concerning the issue. She took my contact information and said she couldn't make any promises so at this point I would have to say it's looking bleak.

I wish I could even call back and say I have an S300 but I don't have a serial number that would pass for that unit. Why is it that this company refuses to help their customers who invested $400 per unit when clearly it involves no cost on their part? Just release whatever driver the customer wants if that's what it takes for the unit to function. I've bought an S500 for myself and several others for my clients but if I don't get any response from Fujitsu I'm going to have to say I will not recommend their products anymore based solely on their terrible customer support.

Is this a way to force the S500 users to upgrade to another model? I can't imagine I would gain additional benefit between an S500 and an S510 minus the 64-bit OS compatibility and some additional software enhancements that I don't even care about.

http://www.cartoonmonkey.com/?p=697

Check the links in the comments.
ook ook




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just thought i'd post this here too for those who are searching...

I just got off the phone 6:15 EST with a rep and he created a case number for my vista x64 and S510. He said they have created a proper download and driver but have not added it to the web site, yet.
An engineer will email me the details of how to grab the file next…
Seems like enough people may have complained…

I fail to believe that that's anything more than a line given by a tired
staff / phone worker.

I'll believe it when I see it!
Shame Fujitsu!!


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