Vista - HP7310 Driver

I seen some issues about HP printers with Vista. Here is one that I am
running into.

Hp7310 - connected over the network. Under XP Pro, access the HP 7310 was no
problem.

I downloaded and installed the full Vista software package from the HP
website.

1. If put the system into standby and come out of standby, connection to the
printer is lost. Scanner, printer, fax, etc. are not available. I have to
re-install the HP software package to get everything back. If I just
shutdown the system and power back on, everything is okay. I would like to
put the system into standby once in a while. I have talked to HP tech
support on this issue, but they don't have an answer. Anyone else run into
this one?

2. Duplex printing - prining on two sides - Xp Pro would print great - two
sided printing in book like format. With Vista, a get a flipped page output.
The front and back top and bottom are opposite of each other. No matter what
I change I get a flipped page. Someone mentioned using the HP 6500 driver
instead. Any other suggests, or do we wait for HP to fix the problem?


-Sean

About a month or so down this newsgroup, I had a thread about the same
problem. And same response from HP. Except that they told me they are not
going even attempt a fix until Vista SP1.......

"Sean Liming (MVP)" <sean_liming@sjjmicro.com> wrote in message
news:enrBsI5vHHA.2352@TK2MSFTNGP03.phx.gbl...
>I seen some issues about HP printers with Vista. Here is one that I am
>running into.
>
> Hp7310 - connected over the network. Under XP Pro, access the HP 7310 was
> no problem.
>
> I downloaded and installed the full Vista software package from the HP
> website.
>
> 1. If put the system into standby and come out of standby, connection to
> the printer is lost. Scanner, printer, fax, etc. are not available. I have
> to re-install the HP software package to get everything back. If I just
> shutdown the system and power back on, everything is okay. I would like to
> put the system into standby once in a while. I have talked to HP tech
> support on this issue, but they don't have an answer. Anyone else run into
> this one?
>
> 2. Duplex printing - prining on two sides - Xp Pro would print great - two
> sided printing in book like format. With Vista, a get a flipped page
> output. The front and back top and bottom are opposite of each other. No
> matter what I change I get a flipped page. Someone mentioned using the HP
> 6500 driver instead. Any other suggests, or do we wait for HP to fix the
> problem?
>
>
> -Sean
>
>
>
>
>

HP gave me a fix for the duplex issue. Send me mail directly

alanmo
microsoft.com

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"mlai" <mlai@community.nospam> wrote in message
news:uQHEW4%23vHHA.4992@TK2MSFTNGP04.phx.gbl...
> About a month or so down this newsgroup, I had a thread about the same
> problem. And same response from HP. Except that they told me they are
> not going even attempt a fix until Vista SP1.......
>
> "Sean Liming (MVP)" <sean_liming@sjjmicro.com> wrote in message
> news:enrBsI5vHHA.2352@TK2MSFTNGP03.phx.gbl...
>>I seen some issues about HP printers with Vista. Here is one that I am
>>running into.
>>
>> Hp7310 - connected over the network. Under XP Pro, access the HP 7310 was
>> no problem.
>>
>> I downloaded and installed the full Vista software package from the HP
>> website.
>>
>> 1. If put the system into standby and come out of standby, connection to
>> the printer is lost. Scanner, printer, fax, etc. are not available. I
>> have to re-install the HP software package to get everything back. If I
>> just shutdown the system and power back on, everything is okay. I would
>> like to put the system into standby once in a while. I have talked to HP
>> tech support on this issue, but they don't have an answer. Anyone else
>> run into this one?
>>
>> 2. Duplex printing - prining on two sides - Xp Pro would print great -
>> two sided printing in book like format. With Vista, a get a flipped page
>> output. The front and back top and bottom are opposite of each other. No
>> matter what I change I get a flipped page. Someone mentioned using the HP
>> 6500 driver instead. Any other suggests, or do we wait for HP to fix the
>> problem?
>>
>>
>> -Sean
>>
>>
>>
>>
>>

Alan,

Thanks. I just sent you an e-mail, but received a bounce back from the
server.

-Sean



"Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message
news:u2dG70AwHHA.1756@TK2MSFTNGP05.phx.gbl...
> HP gave me a fix for the duplex issue. Send me mail directly
>
> alanmo
> microsoft.com
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
> "mlai" <mlai@community.nospam> wrote in message
> news:uQHEW4%23vHHA.4992@TK2MSFTNGP04.phx.gbl...
>> About a month or so down this newsgroup, I had a thread about the same
>> problem. And same response from HP. Except that they told me they are
>> not going even attempt a fix until Vista SP1.......
>>
>> "Sean Liming (MVP)" <sean_liming@sjjmicro.com> wrote in message
>> news:enrBsI5vHHA.2352@TK2MSFTNGP03.phx.gbl...
>>>I seen some issues about HP printers with Vista. Here is one that I am
>>>running into.
>>>
>>> Hp7310 - connected over the network. Under XP Pro, access the HP 7310
>>> was no problem.
>>>
>>> I downloaded and installed the full Vista software package from the HP
>>> website.
>>>
>>> 1. If put the system into standby and come out of standby, connection to
>>> the printer is lost. Scanner, printer, fax, etc. are not available. I
>>> have to re-install the HP software package to get everything back. If I
>>> just shutdown the system and power back on, everything is okay. I would
>>> like to put the system into standby once in a while. I have talked to HP
>>> tech support on this issue, but they don't have an answer. Anyone else
>>> run into this one?
>>>
>>> 2. Duplex printing - prining on two sides - Xp Pro would print great -
>>> two sided printing in book like format. With Vista, a get a flipped page
>>> output. The front and back top and bottom are opposite of each other. No
>>> matter what I change I get a flipped page. Someone mentioned using the
>>> HP 6500 driver instead. Any other suggests, or do we wait for HP to fix
>>> the problem?
>>>
>>>
>>> -Sean
>>>
>>>
>>>
>>>
>>>
>
>

Try removing "ONLINE" from the e-mail address

alanmo@ONLINE.microsoft.com

--
I Bleed Blue and Gold
GO BEARS!


"Sean Liming (MVP)" <sean_liming@sjjmicro.com> wrote in message
news:eZSLBxDwHHA.3560@TK2MSFTNGP02.phx.gbl...
> Alan,
>
> Thanks. I just sent you an e-mail, but received a bounce back from the server.
>
> -Sean
>
>
>
> "Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message
> news:u2dG70AwHHA.1756@TK2MSFTNGP05.phx.gbl...
>> HP gave me a fix for the duplex issue. Send me mail directly
>>
>> alanmo
>> microsoft.com
>>
>> --
>> Alan Morris
>> Windows Printing Team
>> Search the Microsoft Knowledge Base here:
>> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>>
>> This posting is provided "AS IS" with no warranties, and confers no rights.
>>
>> "mlai" <mlai@community.nospam> wrote in message
>> news:uQHEW4%23vHHA.4992@TK2MSFTNGP04.phx.gbl...
>>> About a month or so down this newsgroup, I had a thread about the same
>>> problem. And same response from HP. Except that they told me they are not
>>> going even attempt a fix until Vista SP1.......
>>>
>>> "Sean Liming (MVP)" <sean_liming@sjjmicro.com> wrote in message
>>> news:enrBsI5vHHA.2352@TK2MSFTNGP03.phx.gbl...
>>>>I seen some issues about HP printers with Vista. Here is one that I am
>>>>running into.
>>>>
>>>> Hp7310 - connected over the network. Under XP Pro, access the HP 7310 was
>>>> no problem.
>>>>
>>>> I downloaded and installed the full Vista software package from the HP
>>>> website.
>>>>
>>>> 1. If put the system into standby and come out of standby, connection to
>>>> the printer is lost. Scanner, printer, fax, etc. are not available. I have
>>>> to re-install the HP software package to get everything back. If I just
>>>> shutdown the system and power back on, everything is okay. I would like to
>>>> put the system into standby once in a while. I have talked to HP tech
>>>> support on this issue, but they don't have an answer. Anyone else run into
>>>> this one?
>>>>
>>>> 2. Duplex printing - prining on two sides - Xp Pro would print great - two
>>>> sided printing in book like format. With Vista, a get a flipped page
>>>> output. The front and back top and bottom are opposite of each other. No
>>>> matter what I change I get a flipped page. Someone mentioned using the HP
>>>> 6500 driver instead. Any other suggests, or do we wait for HP to fix the
>>>> problem?
>>>>
>>>>
>>>> -Sean
>>>>
>>>>
>>>>
>>>>
>>>>
>>
>>
>

I have exactly the same problem with my duplexer printing incorrectly! I'm
sorry it's happening to you, but I'm glad to find someone else with the
identical problem. (means it is not me!) I have had absolutely no help from
HP...they just keep passing it back to MS! My printer is a Photosmart 8250
and worked perfectly with the duplexer before I switched to Vista at the end
of January this year. You mentioned the HP 6500 driver...did you try it? If
so, did it work?

flamelady


"Sean Liming (MVP)" wrote:

> I seen some issues about HP printers with Vista. Here is one that I am
> running into.
>
> Hp7310 - connected over the network. Under XP Pro, access the HP 7310 was no
> problem.
>
> I downloaded and installed the full Vista software package from the HP
> website.
>
> 1. If put the system into standby and come out of standby, connection to the
> printer is lost. Scanner, printer, fax, etc. are not available. I have to
> re-install the HP software package to get everything back. If I just
> shutdown the system and power back on, everything is okay. I would like to
> put the system into standby once in a while. I have talked to HP tech
> support on this issue, but they don't have an answer. Anyone else run into
> this one?
>
> 2. Duplex printing - prining on two sides - Xp Pro would print great - two
> sided printing in book like format. With Vista, a get a flipped page output.
> The front and back top and bottom are opposite of each other. No matter what
> I change I get a flipped page. Someone mentioned using the HP 6500 driver
> instead. Any other suggests, or do we wait for HP to fix the problem?
>
>
> -Sean
>
>
>
>
>
>

In article <88C9FA98-046C-4D28-9CE1-248E904EAFD4@microsoft.com>, Flamelady
wrote:

> My printer is a Photosmart 8250*
> and worked perfectly with the duplexer before I switched to Vista at the end*
> of January this year.

Is this a fully automatic duplexer like in my LJ2200D or is it a manual
duplexer -- ie that it prints one side of a sheet and stops and puts up on the
screen an image that shows you how to take the sheet out and reinsert it for
printing the other side?

My PS 8250 has manual duplexing and it works fine in XP and in VISTA -- I just
tried it out on the first two pages of a pdf document.

The sheet comes out printed side up, top towards you and you remove it and
reinsert it, still printed side up and top edge in first.

I have not tried multipage duplexing recently and probably only in XP when IIRC
it did not go through and print the odd sides and let you turn a stack round
and print the even sides.

How does that fit in with your experience?

Have you installed the HP Fully Featured software for the PS8250 or are you
just using the basic driver in VISTA?

My duplexer is a fully automatic one! Q5582A (Oct. 2005) is what it says on
the bottom of it. It worked like a charm as I said until hooking it up to my
new computer with Vista.

As for your question about whether I am using the basic driver with Vista, I
will have to ask my son-in-law who set up my new computer. He's pretty much a
geek (and I try not to lean on him!), but it is my understanding that there
is still no driver for the duplexer from HP. Am I wrong??

My forte is the use of the programs installed! I do lots of work on
flyers/newsletters/brochures/slides/etc in Publisher, Word and Powerpoint, so
it's most important for me to be able to do "automatic" double sided
printing. As it is now, I am having to do the pages manually and it is
worthless to me this way! As I said before, it WILL print INCORRECTLY just
fine unfortunately!

Have you any other information as to a good driver for the duplexer part?

Flamelady

"huwyngr" wrote:

> In article <88C9FA98-046C-4D28-9CE1-248E904EAFD4@microsoft.com>, Flamelady
> wrote:
>
> > My printer is a Photosmart 8250
> > and worked perfectly with the duplexer before I switched to Vista at the end
> > of January this year.
>
> Is this a fully automatic duplexer like in my LJ2200D or is it a manual
> duplexer -- ie that it prints one side of a sheet and stops and puts up on the
> screen an image that shows you how to take the sheet out and reinsert it for
> printing the other side?
>
> My PS 8250 has manual duplexing and it works fine in XP and in VISTA -- I just
> tried it out on the first two pages of a pdf document.
>
> The sheet comes out printed side up, top towards you and you remove it and
> reinsert it, still printed side up and top edge in first.
>
> I have not tried multipage duplexing recently and probably only in XP when IIRC
> it did not go through and print the odd sides and let you turn a stack round
> and print the even sides.
>
> How does that fit in with your experience?
>
> Have you installed the HP Fully Featured software for the PS8250 or are you
> just using the basic driver in VISTA?
>
>

Alan from MS in a previous post sent me an update. It works now.

The standby recover solution is hit or miss.

HP wanted me to go to Dell for help. Seems like they didn't get their act
together with Vista support. A bit of a surprise since Vista/Longhorn was in
beta for some time.

-Sean



"flamelady" <flamelady@discussions.microsoft.com> wrote in message
news:88C9FA98-046C-4D28-9CE1-248E904EAFD4@microsoft.com...
>I have exactly the same problem with my duplexer printing incorrectly! I'm
> sorry it's happening to you, but I'm glad to find someone else with the
> identical problem. (means it is not me!) I have had absolutely no help
> from
> HP...they just keep passing it back to MS! My printer is a Photosmart 8250
> and worked perfectly with the duplexer before I switched to Vista at the
> end
> of January this year. You mentioned the HP 6500 driver...did you try it?
> If
> so, did it work?
>
> flamelady
>
>
> "Sean Liming (MVP)" wrote:
>
>> I seen some issues about HP printers with Vista. Here is one that I am
>> running into.
>>
>> Hp7310 - connected over the network. Under XP Pro, access the HP 7310 was
>> no
>> problem.
>>
>> I downloaded and installed the full Vista software package from the HP
>> website.
>>
>> 1. If put the system into standby and come out of standby, connection to
>> the
>> printer is lost. Scanner, printer, fax, etc. are not available. I have to
>> re-install the HP software package to get everything back. If I just
>> shutdown the system and power back on, everything is okay. I would like
>> to
>> put the system into standby once in a while. I have talked to HP tech
>> support on this issue, but they don't have an answer. Anyone else run
>> into
>> this one?
>>
>> 2. Duplex printing - prining on two sides - Xp Pro would print great -
>> two
>> sided printing in book like format. With Vista, a get a flipped page
>> output.
>> The front and back top and bottom are opposite of each other. No matter
>> what
>> I change I get a flipped page. Someone mentioned using the HP 6500 driver
>> instead. Any other suggests, or do we wait for HP to fix the problem?
>>
>>
>> -Sean
>>
>>
>>
>>
>>
>>

Thank you very much. It works now.

-Sean


"Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message
news:u2dG70AwHHA.1756@TK2MSFTNGP05.phx.gbl...
> HP gave me a fix for the duplex issue. Send me mail directly
>
> alanmo
> microsoft.com
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
> "mlai" <mlai@community.nospam> wrote in message
> news:uQHEW4%23vHHA.4992@TK2MSFTNGP04.phx.gbl...
>> About a month or so down this newsgroup, I had a thread about the same
>> problem. And same response from HP. Except that they told me they are
>> not going even attempt a fix until Vista SP1.......
>>
>> "Sean Liming (MVP)" <sean_liming@sjjmicro.com> wrote in message
>> news:enrBsI5vHHA.2352@TK2MSFTNGP03.phx.gbl...
>>>I seen some issues about HP printers with Vista. Here is one that I am
>>>running into.
>>>
>>> Hp7310 - connected over the network. Under XP Pro, access the HP 7310
>>> was no problem.
>>>
>>> I downloaded and installed the full Vista software package from the HP
>>> website.
>>>
>>> 1. If put the system into standby and come out of standby, connection to
>>> the printer is lost. Scanner, printer, fax, etc. are not available. I
>>> have to re-install the HP software package to get everything back. If I
>>> just shutdown the system and power back on, everything is okay. I would
>>> like to put the system into standby once in a while. I have talked to HP
>>> tech support on this issue, but they don't have an answer. Anyone else
>>> run into this one?
>>>
>>> 2. Duplex printing - prining on two sides - Xp Pro would print great -
>>> two sided printing in book like format. With Vista, a get a flipped page
>>> output. The front and back top and bottom are opposite of each other. No
>>> matter what I change I get a flipped page. Someone mentioned using the
>>> HP 6500 driver instead. Any other suggests, or do we wait for HP to fix
>>> the problem?
>>>
>>>
>>> -Sean
>>>
>>>
>>>
>>>
>>>
>
>