Vista - Shared Fax server unavailable

I have Vista Business on a new machine. I am able to Install the Shared Fax
from my netowrk search of printers. But, I am unable to access the SharedFax
accounts or use the Shared Fax Wizard present on my XP machines, or on my
Windows 2000 machines. The server is a Windows Small Business Edition 2000.
When the Windows Fax and Scan program appears, it says the Fax accounts are
unavailable. When I set the Fax Account to the Server, it Disconnects, and I
get an error that says "hardware error" now. All other machines on the
network run the SHaread Fax without problems. This is my only Vista machine.

Known issue on Vista. Apparently Microsoft has no solutions. Have you asked
in an SBS group to see if any end users have figured out a solution? Make
sure you post your path statements and configuration steps used when you do.
--
Russ Valentine
[MVP-Outlook]
"Marcus" <Marcus@discussions.microsoft.com> wrote in message
news:26E2249A-A903-4F52-97BC-909040E2B4BA@microsoft.com...
>I have Vista Business on a new machine. I am able to Install the Shared Fax
> from my netowrk search of printers. But, I am unable to access the
> SharedFax
> accounts or use the Shared Fax Wizard present on my XP machines, or on my
> Windows 2000 machines. The server is a Windows Small Business Edition
> 2000.
> When the Windows Fax and Scan program appears, it says the Fax accounts
> are
> unavailable. When I set the Fax Account to the Server, it Disconnects, and
> I
> get an error that says "hardware error" now. All other machines on the
> network run the SHaread Fax without problems. This is my only Vista
> machine.

No, this is my first stop. I thought life was good until now. LOL.

"Russ Valentine [MVP-Outlook]" wrote:

> Known issue on Vista. Apparently Microsoft has no solutions. Have you asked
> in an SBS group to see if any end users have figured out a solution? Make
> sure you post your path statements and configuration steps used when you do.
> --
> Russ Valentine
> [MVP-Outlook]
>

There are no answers except in purchasing a new Fax Server software package
from a Third Party source. This seems a bit excessive, since all my other
mahines in the office work fine without Vista, and can connect to the Fax
server. Where do I complain to Microsoft again?

"Russ Valentine [MVP-Outlook]" wrote:

> Known issue on Vista. Apparently Microsoft has no solutions. Have you asked
> in an SBS group to see if any end users have figured out a solution? Make
> sure you post your path statements and configuration steps used when you do.
> --
> Russ Valentine
> [MVP-Outlook]
> "Marcus" <Marcus@discussions.microsoft.com> wrote in message
> news:26E2249A-A903-4F52-97BC-909040E2B4BA@microsoft.com...
> >I have Vista Business on a new machine. I am able to Install the Shared Fax
> > from my netowrk search of printers. But, I am unable to access the
> > SharedFax
> > accounts or use the Shared Fax Wizard present on my XP machines, or on my
> > Windows 2000 machines. The server is a Windows Small Business Edition
> > 2000.
> > When the Windows Fax and Scan program appears, it says the Fax accounts
> > are
> > unavailable. When I set the Fax Account to the Server, it Disconnects, and
> > I
> > get an error that says "hardware error" now. All other machines on the
> > network run the SHaread Fax without problems. This is my only Vista
> > machine.
>
>
>

Opening a support incident is the best way. Should be free within the first
90 days, and this is definitely a problem they should be acknowledging and
fixing ASAP.
--
Russ Valentine
[MVP-Outlook]
"Marcus" <Marcus@discussions.microsoft.com> wrote in message
news:3B9A09FB-1006-414A-925B-ED0073FBB8F7@microsoft.com...
> There are no answers except in purchasing a new Fax Server software
> package
> from a Third Party source. This seems a bit excessive, since all my other
> mahines in the office work fine without Vista, and can connect to the Fax
> server. Where do I complain to Microsoft again?
>
> "Russ Valentine [MVP-Outlook]" wrote:
>
>> Known issue on Vista. Apparently Microsoft has no solutions. Have you
>> asked
>> in an SBS group to see if any end users have figured out a solution? Make
>> sure you post your path statements and configuration steps used when you
>> do.
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "Marcus" <Marcus@discussions.microsoft.com> wrote in message
>> news:26E2249A-A903-4F52-97BC-909040E2B4BA@microsoft.com...
>> >I have Vista Business on a new machine. I am able to Install the Shared
>> >Fax
>> > from my netowrk search of printers. But, I am unable to access the
>> > SharedFax
>> > accounts or use the Shared Fax Wizard present on my XP machines, or on
>> > my
>> > Windows 2000 machines. The server is a Windows Small Business Edition
>> > 2000.
>> > When the Windows Fax and Scan program appears, it says the Fax accounts
>> > are
>> > unavailable. When I set the Fax Account to the Server, it Disconnects,
>> > and
>> > I
>> > get an error that says "hardware error" now. All other machines on the
>> > network run the SHaread Fax without problems. This is my only Vista
>> > machine.
>>
>>
>>

When I try to open a support incident by email, it says the PID is invalid. I
have not had Vista activated 90 days yet, but it won't let me enter an email
request for help. The OEM is not on the list for help either. I'm frustrated
again. Any ideas?

"Russ Valentine [MVP-Outlook]" wrote:

> Opening a support incident is the best way. Should be free within the first
> 90 days, and this is definitely a problem they should be acknowledging and
> fixing ASAP.
> --
> Russ Valentine
> [MVP-Outlook]
> "Marcus" <Marcus@discussions.microsoft.com> wrote in message
> news:3B9A09FB-1006-414A-925B-ED0073FBB8F7@microsoft.com...
> > There are no answers except in purchasing a new Fax Server software
> > package
> > from a Third Party source. This seems a bit excessive, since all my other
> > mahines in the office work fine without Vista, and can connect to the Fax
> > server. Where do I complain to Microsoft again?
> >
> > "Russ Valentine [MVP-Outlook]" wrote:
> >
> >> Known issue on Vista. Apparently Microsoft has no solutions. Have you
> >> asked
> >> in an SBS group to see if any end users have figured out a solution? Make
> >> sure you post your path statements and configuration steps used when you
> >> do.
> >> --
> >> Russ Valentine
> >> [MVP-Outlook]
> >> "Marcus" <Marcus@discussions.microsoft.com> wrote in message
> >> news:26E2249A-A903-4F52-97BC-909040E2B4BA@microsoft.com...
> >> >I have Vista Business on a new machine. I am able to Install the Shared
> >> >Fax
> >> > from my netowrk search of printers. But, I am unable to access the
> >> > SharedFax
> >> > accounts or use the Shared Fax Wizard present on my XP machines, or on
> >> > my
> >> > Windows 2000 machines. The server is a Windows Small Business Edition
> >> > 2000.
> >> > When the Windows Fax and Scan program appears, it says the Fax accounts
> >> > are
> >> > unavailable. When I set the Fax Account to the Server, it Disconnects,
> >> > and
> >> > I
> >> > get an error that says "hardware error" now. All other machines on the
> >> > network run the SHaread Fax without problems. This is my only Vista
> >> > machine.
> >>
> >>
> >>
>
>
>

No. I'd try in one of the general Vista groups where they deal with support
questions.

--
Russ Valentine
[MVP-Outlook]
"Marcus" <Marcus@discussions.microsoft.com> wrote in message
news:1902E282-5186-4191-B397-BE94CF8F105E@microsoft.com...
> When I try to open a support incident by email, it says the PID is
> invalid. I
> have not had Vista activated 90 days yet, but it won't let me enter an
> email
> request for help. The OEM is not on the list for help either. I'm
> frustrated
> again. Any ideas?
>
> "Russ Valentine [MVP-Outlook]" wrote:
>
>> Opening a support incident is the best way. Should be free within the
>> first
>> 90 days, and this is definitely a problem they should be acknowledging
>> and
>> fixing ASAP.
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "Marcus" <Marcus@discussions.microsoft.com> wrote in message
>> news:3B9A09FB-1006-414A-925B-ED0073FBB8F7@microsoft.com...
>> > There are no answers except in purchasing a new Fax Server software
>> > package
>> > from a Third Party source. This seems a bit excessive, since all my
>> > other
>> > mahines in the office work fine without Vista, and can connect to the
>> > Fax
>> > server. Where do I complain to Microsoft again?
>> >
>> > "Russ Valentine [MVP-Outlook]" wrote:
>> >
>> >> Known issue on Vista. Apparently Microsoft has no solutions. Have you
>> >> asked
>> >> in an SBS group to see if any end users have figured out a solution?
>> >> Make
>> >> sure you post your path statements and configuration steps used when
>> >> you
>> >> do.
>> >> --
>> >> Russ Valentine
>> >> [MVP-Outlook]
>> >> "Marcus" <Marcus@discussions.microsoft.com> wrote in message
>> >> news:26E2249A-A903-4F52-97BC-909040E2B4BA@microsoft.com...
>> >> >I have Vista Business on a new machine. I am able to Install the
>> >> >Shared
>> >> >Fax
>> >> > from my netowrk search of printers. But, I am unable to access the
>> >> > SharedFax
>> >> > accounts or use the Shared Fax Wizard present on my XP machines, or
>> >> > on
>> >> > my
>> >> > Windows 2000 machines. The server is a Windows Small Business
>> >> > Edition
>> >> > 2000.
>> >> > When the Windows Fax and Scan program appears, it says the Fax
>> >> > accounts
>> >> > are
>> >> > unavailable. When I set the Fax Account to the Server, it
>> >> > Disconnects,
>> >> > and
>> >> > I
>> >> > get an error that says "hardware error" now. All other machines on
>> >> > the
>> >> > network run the SHaread Fax without problems. This is my only Vista
>> >> > machine.
>> >>
>> >>
>> >>
>>
>>
>>

Also, if your OS was licensed by an OEM, they will be your only recourse as
far as I know.
--
Russ Valentine
[MVP-Outlook]
"Marcus" <Marcus@discussions.microsoft.com> wrote in message
news:1902E282-5186-4191-B397-BE94CF8F105E@microsoft.com...
> When I try to open a support incident by email, it says the PID is
> invalid. I
> have not had Vista activated 90 days yet, but it won't let me enter an
> email
> request for help. The OEM is not on the list for help either. I'm
> frustrated
> again. Any ideas?
>
> "Russ Valentine [MVP-Outlook]" wrote:
>
>> Opening a support incident is the best way. Should be free within the
>> first
>> 90 days, and this is definitely a problem they should be acknowledging
>> and
>> fixing ASAP.
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "Marcus" <Marcus@discussions.microsoft.com> wrote in message
>> news:3B9A09FB-1006-414A-925B-ED0073FBB8F7@microsoft.com...
>> > There are no answers except in purchasing a new Fax Server software
>> > package
>> > from a Third Party source. This seems a bit excessive, since all my
>> > other
>> > mahines in the office work fine without Vista, and can connect to the
>> > Fax
>> > server. Where do I complain to Microsoft again?
>> >
>> > "Russ Valentine [MVP-Outlook]" wrote:
>> >
>> >> Known issue on Vista. Apparently Microsoft has no solutions. Have you
>> >> asked
>> >> in an SBS group to see if any end users have figured out a solution?
>> >> Make
>> >> sure you post your path statements and configuration steps used when
>> >> you
>> >> do.
>> >> --
>> >> Russ Valentine
>> >> [MVP-Outlook]
>> >> "Marcus" <Marcus@discussions.microsoft.com> wrote in message
>> >> news:26E2249A-A903-4F52-97BC-909040E2B4BA@microsoft.com...
>> >> >I have Vista Business on a new machine. I am able to Install the
>> >> >Shared
>> >> >Fax
>> >> > from my netowrk search of printers. But, I am unable to access the
>> >> > SharedFax
>> >> > accounts or use the Shared Fax Wizard present on my XP machines, or
>> >> > on
>> >> > my
>> >> > Windows 2000 machines. The server is a Windows Small Business
>> >> > Edition
>> >> > 2000.
>> >> > When the Windows Fax and Scan program appears, it says the Fax
>> >> > accounts
>> >> > are
>> >> > unavailable. When I set the Fax Account to the Server, it
>> >> > Disconnects,
>> >> > and
>> >> > I
>> >> > get an error that says "hardware error" now. All other machines on
>> >> > the
>> >> > network run the SHaread Fax without problems. This is my only Vista
>> >> > machine.
>> >>
>> >>
>> >>
>>
>>
>>

PROBLEM: Unable to send / receive fax through SBS.
RESOLUTION: Changed 'Tone' instead of 'pulse' under dialling properties of
the modem

Si Fractus fortis

"Russ Valentine [MVP-Outlook]" wrote:

> Also, if your OS was licensed by an OEM, they will be your only recourse as
> far as I know.
> --
> Russ Valentine
> [MVP-Outlook]
> "Marcus" <Marcus@discussions.microsoft.com> wrote in message
> news:1902E282-5186-4191-B397-BE94CF8F105E@microsoft.com...
> > When I try to open a support incident by email, it says the PID is
> > invalid. I
> > have not had Vista activated 90 days yet, but it won't let me enter an
> > email
> > request for help. The OEM is not on the list for help either. I'm
> > frustrated
> > again. Any ideas?
> >
> > "Russ Valentine [MVP-Outlook]" wrote:
> >
> >> Opening a support incident is the best way. Should be free within the
> >> first
> >> 90 days, and this is definitely a problem they should be acknowledging
> >> and
> >> fixing ASAP.
> >> --
> >> Russ Valentine
> >> [MVP-Outlook]
> >> "Marcus" <Marcus@discussions.microsoft.com> wrote in message
> >> news:3B9A09FB-1006-414A-925B-ED0073FBB8F7@microsoft.com...
> >> > There are no answers except in purchasing a new Fax Server software
> >> > package
> >> > from a Third Party source. This seems a bit excessive, since all my
> >> > other
> >> > mahines in the office work fine without Vista, and can connect to the
> >> > Fax
> >> > server. Where do I complain to Microsoft again?
> >> >
> >> > "Russ Valentine [MVP-Outlook]" wrote:
> >> >
> >> >> Known issue on Vista. Apparently Microsoft has no solutions. Have you
> >> >> asked
> >> >> in an SBS group to see if any end users have figured out a solution?
> >> >> Make
> >> >> sure you post your path statements and configuration steps used when
> >> >> you
> >> >> do.
> >> >> --
> >> >> Russ Valentine
> >> >> [MVP-Outlook]
> >> >> "Marcus" <Marcus@discussions.microsoft.com> wrote in message
> >> >> news:26E2249A-A903-4F52-97BC-909040E2B4BA@microsoft.com...
> >> >> >I have Vista Business on a new machine. I am able to Install the
> >> >> >Shared
> >> >> >Fax
> >> >> > from my netowrk search of printers. But, I am unable to access the
> >> >> > SharedFax
> >> >> > accounts or use the Shared Fax Wizard present on my XP machines, or
> >> >> > on
> >> >> > my
> >> >> > Windows 2000 machines. The server is a Windows Small Business
> >> >> > Edition
> >> >> > 2000.
> >> >> > When the Windows Fax and Scan program appears, it says the Fax
> >> >> > accounts
> >> >> > are
> >> >> > unavailable. When I set the Fax Account to the Server, it
> >> >> > Disconnects,
> >> >> > and
> >> >> > I
> >> >> > get an error that says "hardware error" now. All other machines on
> >> >> > the
> >> >> > network run the SHaread Fax without problems. This is my only Vista
> >> >> > machine.
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>

PROBLEM: Unable to send / receive fax through SBS.
RESOLUTION: Changed 'Tone' instead of 'pulse' under dialling properties of
the modem

Si fractus fortis...

"Russ Valentine [MVP-Outlook]" wrote:

> Also, if your OS was licensed by an OEM, they will be your only recourse as
> far as I know.
> --
> Russ Valentine
> [MVP-Outlook]
> "Marcus" <Marcus@discussions.microsoft.com> wrote in message
> news:1902E282-5186-4191-B397-BE94CF8F105E@microsoft.com...
> > When I try to open a support incident by email, it says the PID is
> > invalid. I
> > have not had Vista activated 90 days yet, but it won't let me enter an
> > email
> > request for help. The OEM is not on the list for help either. I'm
> > frustrated
> > again. Any ideas?
> >
> > "Russ Valentine [MVP-Outlook]" wrote:
> >
> >> Opening a support incident is the best way. Should be free within the
> >> first
> >> 90 days, and this is definitely a problem they should be acknowledging
> >> and
> >> fixing ASAP.
> >> --
> >> Russ Valentine
> >> [MVP-Outlook]
> >> "Marcus" <Marcus@discussions.microsoft.com> wrote in message
> >> news:3B9A09FB-1006-414A-925B-ED0073FBB8F7@microsoft.com...
> >> > There are no answers except in purchasing a new Fax Server software
> >> > package
> >> > from a Third Party source. This seems a bit excessive, since all my
> >> > other
> >> > mahines in the office work fine without Vista, and can connect to the
> >> > Fax
> >> > server. Where do I complain to Microsoft again?
> >> >
> >> > "Russ Valentine [MVP-Outlook]" wrote:
> >> >
> >> >> Known issue on Vista. Apparently Microsoft has no solutions. Have you
> >> >> asked
> >> >> in an SBS group to see if any end users have figured out a solution?
> >> >> Make
> >> >> sure you post your path statements and configuration steps used when
> >> >> you
> >> >> do.
> >> >> --
> >> >> Russ Valentine
> >> >> [MVP-Outlook]
> >> >> "Marcus" <Marcus@discussions.microsoft.com> wrote in message
> >> >> news:26E2249A-A903-4F52-97BC-909040E2B4BA@microsoft.com...
> >> >> >I have Vista Business on a new machine. I am able to Install the
> >> >> >Shared
> >> >> >Fax
> >> >> > from my netowrk search of printers. But, I am unable to access the
> >> >> > SharedFax
> >> >> > accounts or use the Shared Fax Wizard present on my XP machines, or
> >> >> > on
> >> >> > my
> >> >> > Windows 2000 machines. The server is a Windows Small Business
> >> >> > Edition
> >> >> > 2000.
> >> >> > When the Windows Fax and Scan program appears, it says the Fax
> >> >> > accounts
> >> >> > are
> >> >> > unavailable. When I set the Fax Account to the Server, it
> >> >> > Disconnects,
> >> >> > and
> >> >> > I
> >> >> > get an error that says "hardware error" now. All other machines on
> >> >> > the
> >> >> > network run the SHaread Fax without problems. This is my only Vista
> >> >> > machine.
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>