Windows Vista Forums

HP Solution Center and Vista

  1. #1


    rodnrobbin Guest

    HP Solution Center and Vista

    When I updated to MS Vista (Home Premium) Icould no longer use my HP 6210
    Officejet scanning feature. Per HP, I updated to a Vista version of HP
    Solution Center and still it does not work. When I go to scan, the printer
    gives message "you need to install or run device software". Doesanyone have
    any solution? I've tried HP several times and the problem is still there.
    --
    rodnrobbin
    Montgomery, AL

      My System SpecsSystem Spec

  2. #2


    vanilla Guest

    Re: HP Solution Center and Vista

    rodnrobbin ... back at the beginning of July, there was a thread that helped
    me to get my HP C4180 scanner working again ... am including it here for you
    .... the file name that you are looking for should be the same as is listed
    in Ray's post ... for me, the scanner app file name was the same ...
    hpqscnvw.exe ... I right-clicked on it and sent a shortcut to the desktop
    .... double-clicked it and, voila! I could scan again ... I had the same
    experience Ray did ... I downloaded and installed the latest Vista drivers
    and software but still could not scan from the HP central app ... read the
    posts listed below and good luck ... vanilla

    ---------- from July 3rd ---------

    Hallelujah! Thanks for this tip ... I was getting to the point where I was
    so disappointed with Vista, I was thinking of going back to XP. Now I can
    scan again ... one problem down, three to go ... thanks much ... vanilla


    "Ray Titus" <kralahome@comcast.net> wrote in message
    news:C00FF0E4-B139-4A00-AE5A-5F2736B479D6@microsoft.com...
    >I just installed an HP OfficeJet Pro L7680 AIO and had the same problem.
    >After numerous emails with HP, they don't have a solution but they do have
    >a work-around. Go to Program Files/HP/Digital Imaging/bin and send a
    >shortcut of hpqscnvwto your desktop. You can run this standalone. They sent
    >me a new CD but it's the same one that came with my printer; it runs only
    >on Windows XP. I run Vista and downloaded the full driver & software set
    >from their website.
    >
    > Ray
    >
    > "Cari (MS-MVP)" <NewsGroups@coribright.com> wrote in message
    > news:en8R1pWsHHA.2076@TK2MSFTNGP05.phx.gbl...
    >> Do you have the latest software?
    >> http://h10025.www1.hp.com/ewfrf/wc/s...441125&lang=en
    >> --
    >> Cari (MS-MVP)
    >> Windows Technologies - Printing & Imaging
    >> http://www.coribright.com/windows
    >>
    >> "Jean-Francois Dufour" <jfdufour3@wanadoo.fr> wrote in message
    >> news:70C406A2-A64B-4A81-AA37-96002E7F98CB@microsoft.com...
    >>> When I try to digitize with my multifunction printer HP 5610
    >>> Windows indicates the error message to me according to hpqscnvw has
    >>> cease of
    >>> to function?
    >>> I downloaded the software scan diagniostic HP which indicates to me: X
    >>> registery mismatch.
    >>> I telephoned the engineering department of HP which said to me that it
    >>> was one
    >>> error caused by Windows Vista.
    >>> How to use my digitizing software?
    >>> Thank you for your support.
    >>> JFD

    >>

    >
    >



    "rodnrobbin" <rodnrobbin@discussions.microsoft.com> wrote in message
    news:E96E8C12-1E5D-4B72-ACDA-C90CE4C96560@microsoft.com...
    > When I updated to MS Vista (Home Premium) Icould no longer use my HP 6210
    > Officejet scanning feature. Per HP, I updated to a Vista version of HP
    > Solution Center and still it does not work. When I go to scan, the printer
    > gives message "you need to install or run device software". Doesanyone
    > have
    > any solution? I've tried HP several times and the problem is still there.
    > --
    > rodnrobbin
    > Montgomery, AL
    >



      My System SpecsSystem Spec


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