Windows Vista Forums

Spooling-but not Printing

  1. #1


    Geneva2007 Guest

    Spooling-but not Printing

    I have an HP Laserjet P2015d, and a Dell Latitude with Windows Vista.
    Friday, I spent 45 minutes on the phone with HP, installing my printer
    locally to a USB port and downloading and updating all the necessary drivers.
    I can print from Notebook or Mozilla Firefox, but I cannot print from
    Microsoft Word (or Office generally), or Microsoft Internet Explorer. I
    click print, either the icon or "File Print," and my printer-information-box
    says that the print job is Spooling. But nothing prints. On Friday,
    something did print, over an hour after I pressed Print, a Word Document of 2
    pages finally printed. But since then I've had no luck printing from
    Microsoft programs. Earlier today, I called tech support and they said they
    would get back to me at 3-4 pm. It's 4:30 now, and I've not heard from them,
    so I guess I'll try them tomorrow...

      My System SpecsSystem Spec

  2. #2


    Cari \(MS-MVP\) Guest

    Re: Spooling-but not Printing

    Does the HP printer use the HPDirector software...? If so, it's an HP issue
    which they should know about since it's been reported so many times.
    http://h10025.www1.hp.com/ewfrf/wc/g...name=c00802504

    --
    Cari (MS-MVP)
    Windows Technologies - Printing & Imaging
    http://www.coribright.com/windows


    "Geneva2007" <Geneva2007@discussions.microsoft.com> wrote in message
    news:F14ED1AC-ACCD-43D8-909D-4D00D1284A1D@microsoft.com...
    >I have an HP Laserjet P2015d, and a Dell Latitude with Windows Vista.
    > Friday, I spent 45 minutes on the phone with HP, installing my printer
    > locally to a USB port and downloading and updating all the necessary
    > drivers.
    > I can print from Notebook or Mozilla Firefox, but I cannot print from
    > Microsoft Word (or Office generally), or Microsoft Internet Explorer. I
    > click print, either the icon or "File Print," and my
    > printer-information-box
    > says that the print job is Spooling. But nothing prints. On Friday,
    > something did print, over an hour after I pressed Print, a Word Document
    > of 2
    > pages finally printed. But since then I've had no luck printing from
    > Microsoft programs. Earlier today, I called tech support and they said
    > they
    > would get back to me at 3-4 pm. It's 4:30 now, and I've not heard from
    > them,
    > so I guess I'll try them tomorrow...



      My System SpecsSystem Spec

Spooling-but not Printing

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