Vista - HP Scanning Issues

I have an Officejet 7210 all-in-one printer/scanner/copier. I downloaded the
HP software from the website and installed on the computer to manager the
components. The printer and copier work fine, directly from the computer's
HP Solution Center - however, I cannot scan and keep getting the error HP Cue
Scanning Flow no responding. I spent 3 hours online with HP this morning and
I'm terribly frustrated. Does anyone have a solution to this dilemma?

Do you have all the Windows Updates for your PC?
--
Cari (MS-MVP)
Windows Technologies - Printing & Imaging
http://www.coribright.com/windows

"Pam" <Pam@xxxxxx> wrote in message
news:521C9582-93B6-4EF3-9AD1-221BCA8FFD0C@xxxxxx

This is the software you got?

HP Full Feature Software and Drivers

03-2007 080.001.237.000 - 163.07M

AIO_CDB_Full_Network_enu.exe 1/1 (163.07M)

and you did download and then install it, not use the Install now
button?

Two things you could try after downloading the file are:

1 - Uninstall it and repeat the installation but this time right mouse
click on the downloaded file and click on Run as Administrator.

2 - Repeat 1 but turn off Windows Image Acquisition (WIA) in Windows'
Services until after you have installed and seen if the the device then
works.

A lot of people seem to be having problems with scanning in VISTA.

are these "try"s that have worked or just "try"s ? it's a pain to
install/reinstall .
believe me, i've spent hours on the phone with folks in india with "try"s!

"Pam" wrote:
Yes, I've been through this pain with Hp too. (Getting tired of being told
to re-install Vista...)

See
http://windowshelp.microsoft.com/com...print_fax_scan

In article <oZadnXMfa4vh307bnZ2dnUVZ_vumnZ2d@xxxxxx>, wrote:
Sorry for the delay in ansqwering but I've been offline -- they are
try's that worked for me and others.

But no warranties ....

"Pam" wrote:
Pam-- I have an HP 2410 all-in-one and had much the same problem. The HP
solution that I received indicated that scanning is done through "Windows
Gallery" in Vista. However, this only provides scans as photos, i.e., jpeg,
gif..etc. My former HP software allowed me to scan as pdf,s, text for OCR and
the like so I haven't really solved much. I was told that HP Director cannot
be installed and used in Vista.
I am planning to upgrade to an HP 7180 primarily for the wireless and
ethernet, bluetooth capabilities, but will probably hold off a while to see
if things settle down between HP and Microsoft and maybe software can be
altered to work before commiting. I still haven't found out how to fax .

Anyone else's comments would be appreciated.

Pam:
I have a HP Color LaserJet 2840. It is another All-in-One that I have had
similar issues. After upgrading from XP Pro to Vista Business, I spend all
of October with HP, Dell, and Microsoft support lines trying to get my CLJ
2840 to scan PDF. Best i could get was in a color mode at 600 dpi, where
images were still not clear, with normal type not readable when near bolded
type, and file sizes exceeding 1 MB perr page. At this point, HP stated I
had an image, therefore their product "worked." Unfortunately, courts want
200-300 dpi, which means I must now sell a practically new HP CLJ 2040. My
solution was to buy a Dell 3115cn that uses PaperPort software to scan to
PDF. Let me know if you or others fare better.


"Frankbob" wrote: