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HP Printer not recognized

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Old 08-29-2007   #1 (permalink)
PittGirl09
Guest


 

HP Printer not recognized

I have a HP Deskjet 3930, and after installing my new ispiron computer, I
tried to install it on Vista.
It's connected through a usb port, so Vista should recognize it without
having to install it, but that didnt work. I went to the HP website and ran
a driver diagnostic, and it said the printer was connected and the driver was
fine, but the printer doesnt show up as a printer option when i try to print.
If anyone has any advise, that'd be great. Thanks!

My System SpecsSystem Spec
Old 08-29-2007   #2 (permalink)
Cari \(MS-MVP\)
Guest


 

Re: HP Printer not recognized

Are you sure it's actually supported in Vista? Did you ask HP?

You could try the XP drivers and see if they work.... but it's a 'might' not
a certainty.
--
Cari (MS-MVP)
Windows Technologies - Printing & Imaging
http://www.coribright.com/windows

"PittGirl09" <PittGirl09@xxxxxx> wrote in message
news:878B0F3C-0507-42BA-92DC-05596CAB0E6C@xxxxxx
Quote:

>I have a HP Deskjet 3930, and after installing my new ispiron computer, I
> tried to install it on Vista.
> It's connected through a usb port, so Vista should recognize it without
> having to install it, but that didnt work. I went to the HP website and
> ran
> a driver diagnostic, and it said the printer was connected and the driver
> was
> fine, but the printer doesnt show up as a printer option when i try to
> print.
> If anyone has any advise, that'd be great. Thanks!
My System SpecsSystem Spec
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