Vista - HP Printer issue

I have an HP OfficeJet 7310, laptop with Windows Vista Business and am using
it over a peer to peer network. It's worked fine until recently when the
printer icon has disappeared from the printers folder. The printer is a
all-in-one and the HP OfficeJet 7310 series fax printer is still there. It's
happened on 2 different computers, both using Windows Vista Business version,
32 bit. Has there been a driver update that could have caused this problem?

There is an System Event ID 3 that the printer was deleted. If it happened
on only one system, I would say it is user error, but it happened on 2
different systems.

Any ideas?
--
Mike O.

If the HP CUE Discovery software is running, the printer will be deleted if
the network status changes. Disabling the service has worked for others.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Mike.ONeal" <MikeONeal@xxxxxx> wrote in message
news:6D17C109-67CF-4F21-9ABD-E429C2293DCE@xxxxxx

Thanks Alan. I uninistalled all the HP software, reinstalled the
application. It found the network printer OK and then I disabled the HP CUE
Discovery service. I'll let you know weekly if it works.
--
Mike O.


"Alan Morris [MSFT]" wrote:

HP contacted me on this one. I think they are interested in determining the
true cause of this issue.



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Mike.ONeal" <MikeONeal@xxxxxx> wrote in message
news:CE8474DB-A32D-4DCC-BF6F-A640346C068F@xxxxxx

I have just had same problem with HP C6180 - all working fine until suddenly
it disappears. I can browse to the printer admin pages but Windows cannot
find printer on network and HP solution center states that no HP devices
detected.

I'll try disabling the CUE service - did this work for you?

running Vista Ultimate with hp 4.42.0.0 version

Thanks
Paul

"Alan Morris [MSFT]" wrote:

Same problem with an HP C5180. See my post for details.

DID DESABELING THE HP CUE WORK FOR YOU ??????????? BECAUSE THE PROBLEM SEEM
TO BE WITH MANY BRAND OF PRINTER; VISTA PROBLEM

M.Morris from MSFT steared me toward a spooler problem, everything points to
network problem

"Paul Whatling" wrote:

hi, i understand from the post below you may have a fix for the vista duplex
option. i would be obliged if you could email me a copy regards
mike hughes
send me mail with the model of the device you need the driver for.

alanmo
microsoft.com

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"junecline" <junecline.2osy7n@xxxxxx> wrote in message
news:junecline.2osy7n@xxxxxx
"Alan Morris [MSFT]" wrote:

Would he know an email address that would actually reach you?

In article <VA.00000545.01b6a882@xxxxxx>,
Hugh_Wyn_Griffith@xxxxxx says...Read the e-mail very carefully. His name is alanmo, and he works at
microsoft. Put 2&2 together and figure out the address.

--
If there is a no_junk in my address, please REMOVE it before replying!
All junk mail senders will be prosecuted to the fullest extent of the
law!!
http://home.att.net/~andyross

I was addressing Mike not Alan.

mike h <mike h@xxxxxx> is not a valid address is it?
And Mike asks for an email reply.