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10-05-2007
| #1 (permalink) |
| | Spooler failure I have a Dell computer with Vista and a HP printer laser jet 1020. They both have been working perfectly since Feb 2007. But, now I can't print anything and I keep getting the message "Spooler Subsystem App was closed. Data Execution Prevention has closed the Spooler Subsystem App." I followed all the instructions and tried everything, but nothing works. I restart the spooler and before I can try to print, it stops again. I tried the add a printer and got the message Windows can't open Add Printer. The local spooler service is not running. Please restart the spooler or restart the machine. I did that and nothing. Can someone help, please? -- Aldon |
My System Specs |
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10-06-2007
| #2 (permalink) |
| | Re: Spooler failure The message suggests to me that there might be a malware infection (Trojan, virus, @co). I would delete the printer driver, restart the machine and do a thorough spyware and virus check. |9Windows Defender, Avast or Nod32 or the like). Then I would reinstall the driver and try printing. Tom MSMVP 1998-2007 "aldon" <aldon@xxxxxx> wrote in message news:F6E25D29-1F03-4913-B021-879DB0B19B17@xxxxxx Quote: >I have a Dell computer with Vista and a HP printer laser jet 1020. >They > both have been working perfectly since Feb 2007. But, now I can't > anything and I keep getting the message "Spooler Subsystem App was > closed. > Data Execution Prevention has closed the Spooler Subsystem App." I > followed > all the instructions and tried everything, but nothing works. > I restart the spooler and before I can try to print, it stops again. > I > tried the add a printer and got the message Windows can't open Add > Printer. > The local spooler service is not running. Please restart the spooler > or > restart the machine. I did that and nothing. Can someone help, > please? > -- > Aldon |
| My System Specs |
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10-06-2007
| #3 (permalink) |
| | Re: Spooler failure Tom, Thanks for your response. It worked great, but I didn't find any infection. But everything works now. Thanks again. -- Aldon "Tom ferguson" wrote: Quote: > The message suggests to me that there might be a malware infection > (Trojan, virus, @co). I would delete the printer driver, restart the > machine and do a thorough spyware and virus check. |9Windows Defender, > Avast or Nod32 or the like). Then I would reinstall the driver and try > printing. > > Tom > MSMVP 1998-2007 > > "aldon" <aldon@xxxxxx> wrote in message > news:F6E25D29-1F03-4913-B021-879DB0B19B17@xxxxxx Quote: > >I have a Dell computer with Vista and a HP printer laser jet 1020. > >They > > both have been working perfectly since Feb 2007. But, now I can't > > anything and I keep getting the message "Spooler Subsystem App was > > closed. > > Data Execution Prevention has closed the Spooler Subsystem App." I > > followed > > all the instructions and tried everything, but nothing works. > > I restart the spooler and before I can try to print, it stops again. > > I > > tried the add a printer and got the message Windows can't open Add > > Printer. > > The local spooler service is not running. Please restart the spooler > > or > > restart the machine. I did that and nothing. Can someone help, > > please? > > -- > > Aldon > |
| My System Specs |
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