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| | #1 (permalink) |
| | Vista Print Spooler dies I have a problem that for no apparent reason my Print Spooler dies, it seems to have started back in March when I tried to install the VISTA drivers my DELL 920 and 922 all in one printers. I have since removed them and also run the DELL cleanup utility but the spooler dies occasionally. I have run Windows defender full check and full virus scan, all come up clean. I have recently installed a new Canon ip2500 printer which is working fine so far although I did have to restart the spooler 3 times during the installation. I have 3 printers that I assume are virtual. ADOBE PDF, Family Tree Maker Printer and Microsoft XPS Document writer. Is one of these the problem and how do I resolve the problem? I have removed the 3 virtual printers, however the Family Tree Maker Printer reappeared once I started the application. There are references to the Dell printers in the registry and Vista tries to start a Dell program (dlbkmgr.exe) from a folder in program files which no longer exists. I found this after running HiJackThis. Last week (Friday) I had continual spooler fails, I had to regularly restart the spooler manually using Services. The FTM printer was there still but sometime the printer folder was empty and info only re-appeared when I restarted the spooler which then died. Unable to delete the FTM printer as it requires spooler to be running to do it, catch-22. I shut the machine down as I was going out and when I started it again 2 hours later no spooler errors! I have deleted the FTM printer and this worked, I now have just 2 printers showing the canon and an HP DeskJet 840C/841C/842C/843C which is at my house in France so is not connected. I would also add that on some occasions over the 2 weeks my PC has not started correctly, it stops after logging on requiring a reboot and safe mode option. Most cases I opted for full start except that last week it would not start at all and I had to do a system restore which seems to have solved this problem. Any ideas please. Peter |
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| | #2 (permalink) |
| | Re: Vista Print Spooler dies Hello, This is John, a customer advocate at Dell headquarters. My first suspiscion is that something is killing that spooler. To test this, I recommend following the instrucions in this Microsoft KB article: http://support.microsoft.com/kb/331796 If it is another process or service causing the problem, you should be able to figure out which one it is by following the instructions in that article. If that does nothing, let me know. John Dell Customer Advocate -- DellCA ------------------------------------------------------------------------ DellCA's Profile: http://forums.techarena.in/member.php?userid=20193 View this thread: http://forums.techarena.in/showthread.php?t=834991 http://forums.techarena.in |
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| | #3 (permalink) |
| | Re: Vista Print Spooler dies Hi John, thanks for checking in here. Please return and post any hints and support tips you have regarding the installation of the Dell print devices. There is an XP print fax scan newsgroup as well. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base here: http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "DellCA" <DellCA.2yvg7d@xxxxxx> wrote in message news ellCA.2yvg7d@xxxxxxQuote: > > Hello, > > This is John, a customer advocate at Dell headquarters. > > My first suspiscion is that something is killing that spooler. To test > this, I recommend following the instrucions in this Microsoft KB > article: > > http://support.microsoft.com/kb/331796 > > If it is another process or service causing the problem, you should be > able to figure out which one it is by following the instructions in > that article. > > If that does nothing, let me know. > > John > Dell Customer Advocate > > > -- > DellCA > ------------------------------------------------------------------------ > DellCA's Profile: http://forums.techarena.in/member.php?userid=20193 > View this thread: http://forums.techarena.in/showthread.php?t=834991 > > http://forums.techarena.in > |
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| | #4 (permalink) |
| | Re: Vista Print Spooler dies Thanks for the heads up. I try to keep one eye on these boards, but if you run across anything you think I can help with, feel free to fire an PM at me. John Dell Customer Advocate -- DellCA ------------------------------------------------------------------------ DellCA's Profile: http://forums.techarena.in/member.php?userid=20193 View this thread: http://forums.techarena.in/showthread.php?t=834991 http://forums.techarena.in |
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| | #5 (permalink) |
| | Re: Vista Print Spooler dies John, Thanks for the suggested line of attack. At present it is all stable, I have followed advice from MS and I am no longer shutting down my laptop, I use Sleep/Hibernate. I have had to reboot twice in the last week and it has worked OK. Peter "DellCA" <DellCA.2yyx7e@xxxxxx> wrote in message news ellCA.2yyx7e@xxxxxxQuote: > > Thanks for the heads up. I try to keep one eye on these boards, but if > you run across anything you think I can help with, feel free to fire an > PM at me. > > John > Dell Customer Advocate > > > -- > DellCA > ------------------------------------------------------------------------ > DellCA's Profile: http://forums.techarena.in/member.php?userid=20193 > View this thread: http://forums.techarena.in/showthread.php?t=834991 > > http://forums.techarena.in > |
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| | #6 (permalink) |
| | Re: Vista Print Spooler dies Peter- I'm glad all was worked out. If you need anything from us, let me know! John Dell Customer Advocate -- DellCA ------------------------------------------------------------------------ DellCA's Profile: http://forums.techarena.in/member.php?userid=20193 View this thread: http://forums.techarena.in/showthread.php?t=834991 http://forums.techarena.in |
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