Suggestions

I come, hat in hand, seeking recommendations from those more knowledgeable about these contraptions than I (which ain't saying much, I'll admit ).

I have a 1-yo Dell laptop, XP-SP2 and a new Dell desktop, Vista Home Premium 32-bit. For security software, I've installed Trend Micro's Internet Security suite 2008 on both. The suite was highly recommended by Consumer Reports magazine.

Periodically, I visit both my credit card issuer and my local bank to check my respective accounts in those institutions (they're separate). With XP, I have no problems signing into either account. With Vista, I have no problem signing into my bank account. However, when I try to try to sign into the credit card account with the Vista machine, connection with the web site is immediately broken, even though I used a valid username and password in the correct boxes. I get the usual screen message about being unable to log onto the url because (a), (b) or (c) happened. Y'all know the one I mean, I'm sure. It's the same message you get when you have no internet connection at all.

I'm sure the disconnection occurs because of some conflict between their software and mine but experimentation fails to disclose the reason. Suggestions anyone?

Hi, sooner ... I run TIS Pro 2008 also ... have you set any categories of
websites to be blocked in parental controls? I do this, even though there
are no children in the house all the time, just so I won't accidentally go
somewhere on the net that I don't want to go ... it could be there is an ad
or a link on the website that causes the main site to be blocked.

Usually, a TM page shows in the browser instead of that page that says ...
yeah, I know which one you are talking about but I can't remember what all
it says either ... so it might not have anything to do with TM.

Another thing it could be is the fact that the website might recognize your
XP machine as a valid machine but not your newer Vista machine. It is
possible that they don't think it is you ... when I use the phone to call
one of my credit card companies, I have to use a certain number to call ...
and I know that with one of my cards I once set security to remember my
machine ... I could only log in using that machine but I had set it that way
in my security settings with that site ...

Do you keep cookies or do you clean them away? In TIS Pro 2008, I go to
Virus & Spyware Controls --> Protection Against Viruses & Spyware -->
Exception Lists --> Manage Cookies ... I select the cookies I want to KEEP
.... like support.creditcard.com ... and put them in the Trusted Web Browser
Cookies box. For sites you trust and want them to easily remember you, set
those cookies to be kept (I think they survive a clean up that way ...)

An expert will come along and tell you what your problem is and it will have
nothing to do with any of the above (g) ... good luck and hope you find out
what it is ... vanilla


"sooner1938" <sooner1938.2zx022@xxxxxx-mx.forums.net> wrote in message
news:sooner1938.2zx022@xxxxxx-mx.forums.net...

Thanks for you reply, vanilla. Like you, I've also set the parental controls, even though the wife and I have no little ones around. I'll try disabling that and also the pop-up/phishing filters and see if that lets me log on to the site.

This may possibly be the reason I can't connect to the site.

sooner1938 wrote:
I should think the first thing to do would be to contact the affected
financial institution to see if they are aware of any known
incompatibilities between their web site's security methods and IE7. It
may be that you need to adjust IE7's settings somewhat to continue. For
instance, do you need to have pop-ups enabled for that specific site?
This is not an uncommon requirement.


--

Bruce Chambers

Help us help you:
http://dts-l.org/goodpost.htm
http://www.catb.org/~esr/faqs/smart-questions.html

They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety. ~Benjamin Franklin

Many people would rather die than think; in fact, most do. ~Bertrand Russell

The philosopher has never killed any priests, whereas the priest has
killed a great many philosophers.
~ Denis Diderot

Well, old dumb me finally and accidentally hit on the solution. I reset IE to all the default settings in TOOLS, INTERNET OPTIONS and ADVANCED. How simple....