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Vista - Live Onecare help help

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Old 12-11-2007   #1 (permalink)
Barb


 
 

Live Onecare help help

I renewed my subscription for windows live onecare all went ok, then for some
unknown reason all of a sudden when I go into Onecares it does not respond,
?? status shows green good but theres no tune up or any other normal info on
screen and I cannot access onecare or its help centre. Im still waiting for
tech support to contact me. Ive restarted, checked for viruses all kinds,
does any one have an answer please

My System SpecsSystem Spec
Old 12-11-2007   #2 (permalink)
StephenB


 
 

Re: Live Onecare help help

Barb <rowfam1> wrote:
Quote:

>I renewed my subscription for windows live onecare all went ok, then for some
>unknown reason all of a sudden when I go into Onecares it does not respond,
>?? status shows green good but theres no tune up or any other normal info on
>screen and I cannot access onecare or its help centre. Im still waiting for
>tech support to contact me. Ive restarted, checked for viruses all kinds,
>does any one have an answer please
You probably upgraded to v 2.0 this past week. There have been some problems for
a small percentage of people - little consolation if you are one of the few
people.
You may want to consider uninstalling and reinstalling OneCare. Activate with
the same LiveID that you originally subscribed with.
-steve
--
Stephen Boots
MVP Windows Live
Windows Live OneCare Forum Moderator
sboots@xxxxxx
My System SpecsSystem Spec
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