Windows Vista Forums

malware-having trouble uninstalling spyware or whatever you call i

  1. #1


    demoted33 Guest

    malware-having trouble uninstalling spyware or whatever you call i

    Can someone help me? I need to take out a program but it doesnt give the
    option...
    it tells me that my computer is infected...what should I do?

      My System SpecsSystem Spec

  2. #2


    Malke Guest

    Re: malware-having trouble uninstalling spyware or whatever you calli

    demoted33 wrote:

    > Can someone help me? I need to take out a program but it doesnt give the
    > option...
    > it tells me that my computer is infected...what should I do?
    If you are receiving a message from some program that your computer is
    infected, that "some program" is the malware. Since you didn't give any
    details - important ones, like the name of the program giving you the
    message - I can't give you focused help. You could have a variant of
    Smitfraud, Vundo, Zlob, etc.

    Start by seeing if there are removal steps for the program giving you
    the message here:

    Bleeping Computer removal how-to's -
    http://www.bleepingcomputer.com/forums/forum55.html

    If not or you can't find anything on Bleeping Computer, either go
    through the following general malware removal steps yourself, post on
    Bleeping Computer's forums, or have a computer professional clean up
    your machine.

    *****
    Go through these general malware removal steps systematically -
    http://www.elephantboycomputers.com/...moving_Malware

    Include scanning with David Lipman's Multi_AV and follow instructions to
    do all scans in Safe Mode. Please see the special Notes regarding using
    Multi_AV in Vista.

    http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions
    http://www.pctipp.ch/downloads/siche...ning_tool.html
    - download site

    The site is in German but David's tool is in English so don't let that
    worry you. Scroll all the way down to almost the bottom of the page and
    you'll see a box titled "Infos Zum Download - Multi-AV Scanning Tool".
    You'll see "Download von www pctipp.ch" and the live link to download
    Multi_AV.

    You can also check to see if there are targeted removal steps for your
    malware here:
    Bleeping Computer removal how-to's -
    http://www.bleepingcomputer.com/forums/forum55.html

    When all else fails, run HijackThis and post your log in one of the
    specialty forums listed at the first link above (not here, please).

    Not all tools used will work in Vista and you will need to run them
    elevated. If you are unable to remove the infection by following the
    general steps, register at one of the HijackThis forums as suggested.

    Standard disclaimer: I can't see and test your computer myself, so these
    are just suggestions based on many years of being a professional
    computer tech; suggestions based on what you've written. You should not
    take my suggestions as a definitive diagnosis. If you can't do the work
    yourself (and there is no shame in admitting this isn't your cup of
    tea), take the machine to a professional computer repair shop (not your
    local equivalent of BigComputerStore/GeekSquad). Please be aware that
    not all local shops are skilled at removing malware and even if they
    are, your computer may be so infested that Windows will need to be
    clean-installed. If possible, have all your data backed up before you
    take the machine into a shop.
    *****

    Malke
    --
    Elephant Boy Computers
    www.elephantboycomputers.com
    "Don't Panic!"
    MS-MVP Windows - Shell/User

      My System SpecsSystem Spec

  3. #3


    Straight Talk Guest

    Re: malware-having trouble uninstalling spyware or whatever you call i

    On Sat, 19 Jan 2008 02:21:01 -0800, demoted33
    <demoted33@xxxxxx> wrote:

    >Can someone help me? I need to take out a program but it doesnt give the
    >option...
    >it tells me that my computer is infected...what should I do?
    Revert to a known good state. Ultimately, flatten and rebuild.

      My System SpecsSystem Spec

malware-having trouble uninstalling spyware or whatever you call i

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