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| | #1 (permalink) |
| | Help with a trojan I really need help. Everytime I get on the internet it tells me that my computer was infected by an unknown trojan. My problem is I have all the spyware and security and I don't know how it got on my computer. I don't know who to get rid of it and it will not let me go to a different page on the internet without telling me that everytime. Does anyone know what happened and what I can do to get rid of it. |
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| | #2 (permalink) |
| Windows 7 RC | Re: Help with a trojan I really need help. Everytime I get on the internet it tells me that my computer was infected by an unknown trojan. My problem is I have all the spyware and security and I don't know how it got on my computer. I don't know who to get rid of it and it will not let me go to a different page on the internet without telling me that everytime. Does anyone know what happened and what I can do to get rid of it. The home of Spybot-S&D! AVG Free Advisor - Free antivirus and anti-spyware downloads Spyware Doctor - Best Spyware Removal. Free Trial Download. That should take of most evilware. Let us know if they work for you. |
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| | #3 (permalink) |
| | Re: Help with a trojan Hope wrote: Quote: > I really need help. Everytime I get on the internet it tells me that my > computer was infected by an unknown trojan. My problem is I have all the > spyware and security and I don't know how it got on my computer. I don't > know who to get rid of it and it will not let me go to a different page on > the internet without telling me that everytime. Does anyone know what > happened and what I can do to get rid of it. Unfortunately, since you didn't tell us the name of the program that tells you that your computer is infested and/or the name of the software it tries to get you to buy (AntivirusGold, WinAntivirus, etc.) I can't give you specific removal steps. Go through these general malware removal steps systematically - http://www.elephantboycomputers.com/...moving_Malware You can also check to see if there are targeted removal steps for your malware here: Bleeping Computer removal how-to's - http://www.bleepingcomputer.com/forums/forum55.html When all else fails, run HijackThis and post your log in one of the specialty forums listed at the first link above (not here, please). Not all tools used will work in Vista and you will need to run them elevated. If you are unable to remove the infection by following the general steps, register at one of the HijackThis forums as suggested. Standard disclaimer: I can't see and test your computer myself, so these are just suggestions based on many years of being a professional computer tech; suggestions based on what you've written. You should not take my suggestions as a definitive diagnosis. If you can't do the work yourself (and there is no shame in admitting this isn't your cup of tea), take the machine to a professional computer repair shop (not your local equivalent of BigComputerStore/GeekSquad). Please be aware that not all local shops are skilled at removing malware and even if they are, your computer may be so infested that Windows will need to be clean-installed. If possible, have all your data backed up before you take the machine into a shop. Malke -- MS-MVP Elephant Boy Computers www.elephantboycomputers.com Don't Panic! |
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