Vista - Problem with Windows Vista and Trend Micro PC-Cillin Security 14

05-11-2008

My computer takes a long time to shut down and when i log back onto windows
it always tells me that windows was shut down incorrectly due to an
incompatibility with my version of windows caused by my Trend Micro PC-Cillin
Security 14 program. It offers the suggestion to go to the Trend Micro
website for updates, but there aren't any updates for it that have to do with
vista integration. So I shut off my windows firewall in order to avoid
firewall/virus software conflicts, but my computer is still having issues.
Anyone have suggestions?

**t-4-2** · 05-11-2008

Quote: Originally Posted by workoutfreak

My computer takes a long time to shut down and when i log back onto windows
it always tells me that windows was shut down incorrectly due to an
incompatibility with my version of windows caused by my Trend Micro PC-Cillin
Security 14 program. It offers the suggestion to go to the Trend Micro
website for updates, but there aren't any updates for it that have to do with
vista integration. So I shut off my windows firewall in order to avoid
firewall/virus software conflicts, but my computer is still having issues.
Anyone have suggestions?

Hello,
My suggestion is the opposite of what you had done. I would keep my windows firewall on and uninstall Trend ( I had Trend too, then I switched ). There are free antivirus programs available in the web sites.The 2 programs I heard most often are AVAST and AVG. They are reported to have done an excellent job. When I had Trend my laptop was quite slow too. I'm not saying Trend is THE culprit. I'm merely making an observation. You'll get more, much more, answers on this issue. Sit back and wait.

05-12-2008

workoutfreak wrote:

Quote:

> My computer takes a long time to shut down and when i log back onto windows
> it always tells me that windows was shut down incorrectly due to an
> incompatibility with my version of windows caused by my Trend Micro PC-Cillin
> Security 14 program. It offers the suggestion to go to the Trend Micro
> website for updates, but there aren't any updates for it that have to do with
> vista integration. So I shut off my windows firewall in order to avoid
> firewall/virus software conflicts, but my computer is still having issues.
> Anyone have suggestions?

I would first contact Trend tech support. Their support has gotten
spotty, but you may get an answer.

I dumped Trend (I was using XP at the time) because it was taking too
long to boot and shut down. I've since migrated to ESET Smart Security
(includes NOD32 AV) and it's a big difference.

--

Regards,
Hank Arnold
Microsoft MVP
Windows Server - Directory Services

05-12-2008

On Sun, 11 May 2008 17:56:00 -0700, workoutfreak wrote:

Quote:

> My computer takes a long time to shut down and when i log back onto windows
> it always tells me that windows was shut down incorrectly due to an
> incompatibility with my version of windows caused by my Trend Micro PC-Cillin
> Security 14 program. It offers the suggestion to go to the Trend Micro
> website for updates, but there aren't any updates for it that have to do with
> vista integration. So I shut off my windows firewall in order to avoid
> firewall/virus software conflicts, but my computer is still having issues.
> Anyone have suggestions?

Submit Consumer Support Case...
https://esupport.trendmicro.com/supp...ubmitonline.do
....and state your problem (request uninstall procedure and a refund).

Good luck

05-12-2008

"t-4-2" wrote:

Quote:

>
> workoutfreak;709382 Wrote:

Quote:

> > My computer takes a long time to shut down and when i log back onto
> > windows
> > it always tells me that windows was shut down incorrectly due to an
> > incompatibility with my version of windows caused by my Trend Micro
> > PC-Cillin
> > Security 14 program. It offers the suggestion to go to the Trend Micro
> > website for updates, but there aren't any updates for it that have to
> > do with
> > vista integration. So I shut off my windows firewall in order to avoid
> > firewall/virus software conflicts, but my computer is still having
> > issues.
> > Anyone have suggestions?

> Hello,
> My suggestion is the opposite of what you had done. I would keep my
> windows firewall on and uninstall Trend ( I had Trend too, then I
> switched ). There are free antivirus programs available in the web
> sites.The 2 programs I heard most often are AVAST and AVG. They are
> reported to have done an excellent job. When I had Trend my laptop was
> quite slow too. I'm not saying Trend is THE culprit. I'm merely making
> an observation. You'll get more, much more, answers on this issue. Sit
> back and wait.
>
>
> --
> t-4-2

____________________________________________________________________
Thanks. I got rid of the program and my computer is working normally. Now i
just have to find new software. I got trend micro when i bought my computer,
but i must have downloaded a windows update that made it incompatible

**t-4-2** · 05-12-2008

Quote: Originally Posted by workoutfreak

"t-4-2" wrote:

Quote:

>
> workoutfreak;709382 Wrote:
> Hello,
> My suggestion is the opposite of what you had done. I would keep my
> windows firewall on and uninstall Trend ( I had Trend too, then I
> switched ). There are free antivirus programs available in the web
> sites.The 2 programs I heard most often are AVAST and AVG. They are
> reported to have done an excellent job. When I had Trend my laptop was
> quite slow too. I'm not saying Trend is THE culprit. I'm merely making
> an observation. You'll get more, much more, answers on this issue. Sit
> back and wait.
>
>
> --
> t-4-2

____________________________________________________________________
Thanks. I got rid of the program and my computer is working normally. Now i
just have to find new software. I got trend micro when i bought my computer,
but i must have downloaded a windows update that made it incompatible

Don't forget to check out Avast and Avg. Brink, one of the moderators, recommends Avast which he said he uses. He told me Avast is free, but requires registration every year. But absolutely free. By the way I'm using McAfee ( not free), and I have no problem with it. But remember, some swear by their antivirus programs, some say "dump it". Your choice.

05-12-2008

"t-4-2" wrote:

Quote:

>
> workoutfreak;710234 Wrote:

Quote:

> > "t-4-2" wrote:

Quote:

> > > > >
> > > >
> > > > workoutfreak;709382 Wrote:
> > > > Hello,
> > > > My suggestion is the opposite of what you had done. I would keep my
> > > > windows firewall on and uninstall Trend ( I had Trend too, then I
> > > > switched ). There are free antivirus programs available in the web
> > > > sites.The 2 programs I heard most often are AVAST and AVG. They are
> > > > reported to have done an excellent job. When I had Trend my laptop
> > > was
> > > > quite slow too. I'm not saying Trend is THE culprit. I'm merely
> > > making
> > > > an observation. You'll get more, much more, answers on this issue.
> > > Sit
> > > > back and wait.
> > > >
> > > >
> > > > --
> > > > t-4-2 > >

> >
> >
> >
> >
> > ____________________________________________________________________
> > Thanks. I got rid of the program and my computer is working normally.
> > Now i
> > just have to find new software. I got trend micro when i bought my
> > computer,
> > but i must have downloaded a windows update that made it incompatible

> Don't forget to check out Avast and Avg. Brink, one of the moderators,
> recommends Avast which he said he uses. He told me Avast is free, but
> requires registration every year. But absolutely free. By the way I'm
> using McAfee ( not free), and I have no problem with it. But remember,
> some swear by their antivirus programs, some say "dump it". Your choice.
>
>
> --
> t-4-2
>

____________________________________________________________________

Yeah I'm trying out AVG right now. It seems pretty popular. I'm having them
e-mail me info about how well their products work with vista and i'm using
their trial version so I can have my own opinion about it. Thanks for your
suggestions.

**t-4-2** · 05-12-2008

Quote: Originally Posted by workoutfreak

"t-4-2" wrote:

Quote:

>
> workoutfreak;710234 Wrote:
> Don't forget to check out Avast and Avg. Brink, one of the moderators,
> recommends Avast which he said he uses. He told me Avast is free, but
> requires registration every year. But absolutely free. By the way I'm
> using McAfee ( not free), and I have no problem with it. But remember,
> some swear by their antivirus programs, some say "dump it". Your choice.
>
>
> --
> t-4-2
>

____________________________________________________________________

Yeah I'm trying out AVG right now. It seems pretty popular. I'm having them
e-mail me info about how well their products work with vista and i'm using
their trial version so I can have my own opinion about it. Thanks for your
suggestions.

No problem. Glad to help.

**t-4-2** · 05-12-2008

Quote: Originally Posted by workoutfreak

"t-4-2" wrote:

Quote:

>
> workoutfreak;710234 Wrote:
> Don't forget to check out Avast and Avg. Brink, one of the moderators,
> recommends Avast which he said he uses. He told me Avast is free, but
> requires registration every year. But absolutely free. By the way I'm
> using McAfee ( not free), and I have no problem with it. But remember,
> some swear by their antivirus programs, some say "dump it". Your choice.
>
>
> --
> t-4-2
>

No problem, glad to help.
____________________________________________________________________

Yeah I'm trying out AVG right now. It seems pretty popular. I'm having them
e-mail me info about how well their products work with vista and i'm using
their trial version so I can have my own opinion about it. Thanks for your
suggestions.

No problem. Glad to help.

05-14-2008

I had the exact same problem. It would take 10-15 minutes or more to shut
down or restart only to have windows state that it did not shut down
properly.

I ended up removing Trend Micro PC-Cillin and installed AVG instead. No more
problems.

"workoutfreak" <workoutfreak@xxxxxx> wrote in message
news:CAC95F72-A05A-46D1-9A49-BDEAB2E5075C@xxxxxx

Quote:

> My computer takes a long time to shut down and when i log back onto
> windows
> it always tells me that windows was shut down incorrectly due to an
> incompatibility with my version of windows caused by my Trend Micro
> PC-Cillin
> Security 14 program. It offers the suggestion to go to the Trend Micro
> website for updates, but there aren't any updates for it that have to do
> with
> vista integration. So I shut off my windows firewall in order to avoid
> firewall/virus software conflicts, but my computer is still having issues.
> Anyone have suggestions?

05-11-2008	#1 (permalink)
workoutfreak n/a posts	Problem with Windows Vista and Trend Micro PC-Cillin Security 14 My computer takes a long time to shut down and when i log back onto windows it always tells me that windows was shut down incorrectly due to an incompatibility with my version of windows caused by my Trend Micro PC-Cillin Security 14 program. It offers the suggestion to go to the Trend Micro website for updates, but there aren't any updates for it that have to do with vista integration. So I shut off my windows firewall in order to avoid firewall/virus software conflicts, but my computer is still having issues. Anyone have suggestions?
My System Specs

05-11-2008	#2 (permalink)
t-4-2 Home premium 32 bit, SP1 939 posts	Re: Problem with Windows Vista and Trend Micro PC-Cillin Security 14 Quote: Originally Posted by workoutfreak My computer takes a long time to shut down and when i log back onto windows it always tells me that windows was shut down incorrectly due to an incompatibility with my version of windows caused by my Trend Micro PC-Cillin Security 14 program. It offers the suggestion to go to the Trend Micro website for updates, but there aren't any updates for it that have to do with vista integration. So I shut off my windows firewall in order to avoid firewall/virus software conflicts, but my computer is still having issues. Anyone have suggestions? Hello, My suggestion is the opposite of what you had done. I would keep my windows firewall on and uninstall Trend ( I had Trend too, then I switched ). There are free antivirus programs available in the web sites.The 2 programs I heard most often are AVAST and AVG. They are reported to have done an excellent job. When I had Trend my laptop was quite slow too. I'm not saying Trend is THE culprit. I'm merely making an observation. You'll get more, much more, answers on this issue. Sit back and wait.
My System Specs

05-12-2008	#3 (permalink)
Hank Arnold (MVP) n/a posts	Re: Problem with Windows Vista and Trend Micro PC-Cillin Security14 workoutfreak wrote: Quote: > My computer takes a long time to shut down and when i log back onto windows > it always tells me that windows was shut down incorrectly due to an > incompatibility with my version of windows caused by my Trend Micro PC-Cillin > Security 14 program. It offers the suggestion to go to the Trend Micro > website for updates, but there aren't any updates for it that have to do with > vista integration. So I shut off my windows firewall in order to avoid > firewall/virus software conflicts, but my computer is still having issues. > Anyone have suggestions? I would first contact Trend tech support. Their support has gotten spotty, but you may get an answer. I dumped Trend (I was using XP at the time) because it was taking too long to boot and shut down. I've since migrated to ESET Smart Security (includes NOD32 AV) and it's a big difference. -- Regards, Hank Arnold Microsoft MVP Windows Server - Directory Services
My System Specs

05-12-2008	#4 (permalink)
Kayman n/a posts	Re: Problem with Windows Vista and Trend Micro PC-Cillin Security 14 On Sun, 11 May 2008 17:56:00 -0700, workoutfreak wrote: Quote: > My computer takes a long time to shut down and when i log back onto windows > it always tells me that windows was shut down incorrectly due to an > incompatibility with my version of windows caused by my Trend Micro PC-Cillin > Security 14 program. It offers the suggestion to go to the Trend Micro > website for updates, but there aren't any updates for it that have to do with > vista integration. So I shut off my windows firewall in order to avoid > firewall/virus software conflicts, but my computer is still having issues. > Anyone have suggestions? Submit Consumer Support Case... https://esupport.trendmicro.com/supp...ubmitonline.do ....and state your problem (request uninstall procedure and a refund). Good luck
My System Specs

05-12-2008	#5 (permalink)
workoutfreak n/a posts	Re: Problem with Windows Vista and Trend Micro PC-Cillin Security "t-4-2" wrote: Quote: > > workoutfreak;709382 Wrote: Quote: > > My computer takes a long time to shut down and when i log back onto > > windows > > it always tells me that windows was shut down incorrectly due to an > > incompatibility with my version of windows caused by my Trend Micro > > PC-Cillin > > Security 14 program. It offers the suggestion to go to the Trend Micro > > website for updates, but there aren't any updates for it that have to > > do with > > vista integration. So I shut off my windows firewall in order to avoid > > firewall/virus software conflicts, but my computer is still having > > issues. > > Anyone have suggestions? > Hello, > My suggestion is the opposite of what you had done. I would keep my > windows firewall on and uninstall Trend ( I had Trend too, then I > switched ). There are free antivirus programs available in the web > sites.The 2 programs I heard most often are AVAST and AVG. They are > reported to have done an excellent job. When I had Trend my laptop was > quite slow too. I'm not saying Trend is THE culprit. I'm merely making > an observation. You'll get more, much more, answers on this issue. Sit > back and wait. > > > -- > t-4-2 ____________________________________________________________________ Thanks. I got rid of the program and my computer is working normally. Now i just have to find new software. I got trend micro when i bought my computer, but i must have downloaded a windows update that made it incompatible
My System Specs

05-12-2008	#6 (permalink)
t-4-2 Home premium 32 bit, SP1 939 posts	Re: Problem with Windows Vista and Trend Micro PC-Cillin Security Quote: Originally Posted by workoutfreak "t-4-2" wrote: Quote: > > workoutfreak;709382 Wrote: > Hello, > My suggestion is the opposite of what you had done. I would keep my > windows firewall on and uninstall Trend ( I had Trend too, then I > switched ). There are free antivirus programs available in the web > sites.The 2 programs I heard most often are AVAST and AVG. They are > reported to have done an excellent job. When I had Trend my laptop was > quite slow too. I'm not saying Trend is THE culprit. I'm merely making > an observation. You'll get more, much more, answers on this issue. Sit > back and wait. > > > -- > t-4-2 ____________________________________________________________________ Thanks. I got rid of the program and my computer is working normally. Now i just have to find new software. I got trend micro when i bought my computer, but i must have downloaded a windows update that made it incompatible Don't forget to check out Avast and Avg. Brink, one of the moderators, recommends Avast which he said he uses. He told me Avast is free, but requires registration every year. But absolutely free. By the way I'm using McAfee ( not free), and I have no problem with it. But remember, some swear by their antivirus programs, some say "dump it". Your choice.
My System Specs

05-12-2008	#7 (permalink)
workoutfreak n/a posts	Re: Problem with Windows Vista and Trend Micro PC-Cillin Security "t-4-2" wrote: Quote: > > workoutfreak;710234 Wrote: Quote: > > "t-4-2" wrote: Quote: > > > > > > > > > > > > > workoutfreak;709382 Wrote: > > > > Hello, > > > > My suggestion is the opposite of what you had done. I would keep my > > > > windows firewall on and uninstall Trend ( I had Trend too, then I > > > > switched ). There are free antivirus programs available in the web > > > > sites.The 2 programs I heard most often are AVAST and AVG. They are > > > > reported to have done an excellent job. When I had Trend my laptop > > > was > > > > quite slow too. I'm not saying Trend is THE culprit. I'm merely > > > making > > > > an observation. You'll get more, much more, answers on this issue. > > > Sit > > > > back and wait. > > > > > > > > > > > > -- > > > > t-4-2 > > > > > > > > > > > > ____________________________________________________________________ > > Thanks. I got rid of the program and my computer is working normally. > > Now i > > just have to find new software. I got trend micro when i bought my > > computer, > > but i must have downloaded a windows update that made it incompatible > Don't forget to check out Avast and Avg. Brink, one of the moderators, > recommends Avast which he said he uses. He told me Avast is free, but > requires registration every year. But absolutely free. By the way I'm > using McAfee ( not free), and I have no problem with it. But remember, > some swear by their antivirus programs, some say "dump it". Your choice. > > > -- > t-4-2 > ____________________________________________________________________ Yeah I'm trying out AVG right now. It seems pretty popular. I'm having them e-mail me info about how well their products work with vista and i'm using their trial version so I can have my own opinion about it. Thanks for your suggestions.
My System Specs

05-12-2008	#8 (permalink)
t-4-2 Home premium 32 bit, SP1 939 posts	Re: Problem with Windows Vista and Trend Micro PC-Cillin Security Quote: Originally Posted by workoutfreak "t-4-2" wrote: Quote: > > workoutfreak;710234 Wrote: > Don't forget to check out Avast and Avg. Brink, one of the moderators, > recommends Avast which he said he uses. He told me Avast is free, but > requires registration every year. But absolutely free. By the way I'm > using McAfee ( not free), and I have no problem with it. But remember, > some swear by their antivirus programs, some say "dump it". Your choice. > > > -- > t-4-2 > ____________________________________________________________________ Yeah I'm trying out AVG right now. It seems pretty popular. I'm having them e-mail me info about how well their products work with vista and i'm using their trial version so I can have my own opinion about it. Thanks for your suggestions. No problem. Glad to help.
My System Specs

05-12-2008	#9 (permalink)
t-4-2 Home premium 32 bit, SP1 939 posts	Re: Problem with Windows Vista and Trend Micro PC-Cillin Security Quote: Originally Posted by workoutfreak "t-4-2" wrote: Quote: > > workoutfreak;710234 Wrote: > Don't forget to check out Avast and Avg. Brink, one of the moderators, > recommends Avast which he said he uses. He told me Avast is free, but > requires registration every year. But absolutely free. By the way I'm > using McAfee ( not free), and I have no problem with it. But remember, > some swear by their antivirus programs, some say "dump it". Your choice. > > > -- > t-4-2 > No problem, glad to help. ____________________________________________________________________ Yeah I'm trying out AVG right now. It seems pretty popular. I'm having them e-mail me info about how well their products work with vista and i'm using their trial version so I can have my own opinion about it. Thanks for your suggestions. No problem. Glad to help.
My System Specs

05-14-2008	#10 (permalink)
Diane King n/a posts	Re: Problem with Windows Vista and Trend Micro PC-Cillin Security 14 I had the exact same problem. It would take 10-15 minutes or more to shut down or restart only to have windows state that it did not shut down properly. I ended up removing Trend Micro PC-Cillin and installed AVG instead. No more problems. "workoutfreak" <workoutfreak@xxxxxx> wrote in message news:CAC95F72-A05A-46D1-9A49-BDEAB2E5075C@xxxxxx Quote: > My computer takes a long time to shut down and when i log back onto > windows > it always tells me that windows was shut down incorrectly due to an > incompatibility with my version of windows caused by my Trend Micro > PC-Cillin > Security 14 program. It offers the suggestion to go to the Trend Micro > website for updates, but there aren't any updates for it that have to do > with > vista integration. So I shut off my windows firewall in order to avoid > firewall/virus software conflicts, but my computer is still having issues. > Anyone have suggestions?
My System Specs

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