Vista - Trend Micro won't clean files

I deleted them from the quarantine but does anyone know why it wouldn't delete them? They all didn't exist and some were files I myself made.

So does the same thing happen when you reboot into Safe Mode to then
eradicate the files?

In safe mode, some of the protective services which these programs use to
ensure that they aren't removed, are not running, so they are easier to
remºve.

Safe mode prevents some, but by no means all--spyware services from running.
It is an excellent way to get started if something is resistant to cleaning
in normal mode, but it may not be all that is needed.

"twc779" wrote:

If they were overwritten in whole or in part by malware, it
might not be possible to "clean" them. Cleaning requires
that the resulting file functions as the original did.

Also, some malicious programs are "all bad" and there is
nothing to 'clean'.

By far the best approach is to delete and replace them with
good files from backups. Cleaning is kinda silly really.

"twc779" <guest@xxxxxx-email.com> wrote in message
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