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Vista - IE 7 Protected Mode stays Off

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Old 02-18-2009   #1 (permalink)
Victek


 
 

IE 7 Protected Mode stays Off

I'm having a problem where I can't turn On protected mode in IE 7. UAC is
On, and protected mode is checked in the internet options security zones
settings. Any suggestions as to what I should look at?


My System SpecsSystem Spec
Old 02-18-2009   #2 (permalink)
PA Bear [MS MVP]


 
 

Re: IE 7 Protected Mode stays Off

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting the requested logs
in an appropriate forum.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or other appropriate forums.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Victek wrote:
Quote:

> I'm having a problem where I can't turn On protected mode in IE 7. UAC is
> On, and protected mode is checked in the internet options security zones
> settings. Any suggestions as to what I should look at?
My System SpecsSystem Spec
Old 02-18-2009   #3 (permalink)
Victek


 
 

Re: IE 7 Protected Mode stays Off

> Unexplained computer behavior may be caused by deceptive software
Quote:

> http://support.microsoft.com/kb/827315
>
> Run a /thorough/ check for hijackware, including posting the requested
> logs in an appropriate forum.
>
> Checking for/Help with Hijackware
> http://aumha.net/viewtopic.php?f=30&t=4075
> http://mvps.org/winhelp2002/unwanted.htm
> http://inetexplorer.mvps.org/data/prevention.htm
> http://inetexplorer.mvps.org/tshoot.html
> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> http://www.elephantboycomputers.com/...moving_Malware
>
> **Seek expert assistance in
> http://spywarehammer.com/simplemachi...php?board=10.0,
> http://forums.spybot.info/forumdisplay.php?f=22,
> http://aumha.net/viewforum.php?f=30, or other appropriate forums.**
>
> If the procedures look too complex - and there is no shame in admitting
> this isn't your cup of tea - take the machine to a local, reputable and
> independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
Thanks for the reply. I've been able to resolve the Protected Mode (PM)
issue - now IE 7 is starting in PM - but I'm having a problem where it
crashes upon closing with a DEP error. This didn't happen in the past.
When I start IE 7 "without add-ons" it closes normally, which suggests a
problem with an add-on. I've done a full malware scan with a couple of good
anti-malware apps and no infections are found. I've viewed all the BHO's
and there's nothing suspicious - everything there is something I've
intentionally installed and has worked in the past without problems. Any
suggestions as to how to troubleshoot the add-ons?

My System SpecsSystem Spec
Old 02-18-2009   #4 (permalink)
Victek


 
 

Re: IE 7 Protected Mode stays Off

> Thanks for the reply. I've been able to resolve the Protected Mode (PM)
Quote:

> issue - now IE 7 is starting in PM - but I'm having a problem where it
> crashes upon closing with a DEP error. This didn't happen in the past.
> When I start IE 7 "without add-ons" it closes normally, which suggests a
> problem with an add-on. I've done a full malware scan with a couple of
> good anti-malware apps and no infections are found. I've viewed all the
> BHO's and there's nothing suspicious - everything there is something I've
> intentionally installed and has worked in the past without problems. Any
> suggestions as to how to troubleshoot the add-ons?
I was able to resolve the problem by un-checking:

"Enable memory protection to mitigate online attacks"

Internet Options/Advance/

My System SpecsSystem Spec
Old 02-18-2009   #5 (permalink)
PA Bear [MS MVP]


 
 

Re: IE 7 Protected Mode stays Off

Victek wrote:
<paste>
Quote:
Quote:

>> I'm having a problem where I can't turn On protected mode in IE 7. UAC
>> is
>> On, and protected mode is checked in the internet options security zones
>> settings. Any suggestions as to what I should look at?
</paste>
Quote:

> PA Bear wrote:
Quote:

>> Unexplained computer behavior may be caused by deceptive software
>> http://support.microsoft.com/kb/827315
>>
>> Run a /thorough/ check for hijackware, including posting the requested
>> logs in an appropriate forum.
>>
>> Checking for/Help with Hijackware
>> http://aumha.net/viewtopic.php?f=30&t=4075
>> http://mvps.org/winhelp2002/unwanted.htm
>> http://inetexplorer.mvps.org/data/prevention.htm
>> http://inetexplorer.mvps.org/tshoot.html
>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>> http://www.elephantboycomputers.com/...moving_Malware
>>
>> **Seek expert assistance in
>> http://spywarehammer.com/simplemachi...php?board=10.0,
>> http://forums.spybot.info/forumdisplay.php?f=22,
>> http://aumha.net/viewforum.php?f=30, or other appropriate forums.**
>>
>> If the procedures look too complex - and there is no shame in admitting
>> this isn't your cup of tea - take the machine to a local, reputable and
>> independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair
>> shop.
>>
> Thanks for the reply. I've been able to resolve the Protected Mode (PM)
> issue - now IE 7 is starting in PM - but I'm having a problem where it
> crashes upon closing with a DEP error. This didn't happen in the past.
> When I start IE 7 "without add-ons" it closes normally, which suggests a
> problem with an add-on. I've done a full malware scan with a couple of
> good
> anti-malware apps and no infections are found. I've viewed all the BHO's
> and there's nothing suspicious - everything there is something I've
> intentionally installed and has worked in the past without problems. Any
> suggestions as to how to troubleshoot the add-ons?
[To keep track of things, it helps immensely if you include all of previous
message(s) in your replies to the newsgroup. Thank you.]

How did you resolve the issue of IE not starting in PM with UAC enabled?

If you do a Reset, does the behavior persist when you open IE normally? See
http://support.microsoft.com/kb/923737

I think scanning with anti-malware apps (e.g., MBAM, STOOPIDAntiSpyware)
might not be enough and that you'll need expert assistance in an appropriate
forum.
--
~PA Bear

My System SpecsSystem Spec
Old 02-18-2009   #6 (permalink)
PA Bear [MS MVP]


 
 

Re: IE 7 Protected Mode stays Off

Victek wrote:
Quote:
Quote:

>> Thanks for the reply. I've been able to resolve the Protected Mode (PM)
>> issue - now IE 7 is starting in PM - but I'm having a problem where it
>> crashes upon closing with a DEP error. This didn't happen in the past.
>> When I start IE 7 "without add-ons" it closes normally, which suggests a
>> problem with an add-on. I've done a full malware scan with a couple of
>> good anti-malware apps and no infections are found. I've viewed all the
>> BHO's and there's nothing suspicious - everything there is something I've
>> intentionally installed and has worked in the past without problems. Any
>> suggestions as to how to troubleshoot the add-ons?
>
> I was able to resolve the problem by un-checking:
>
> "Enable memory protection to mitigate online attacks"
>
> Internet Options/Advance/
Ideally, you want DEP enabled. See this archived & related discussion:
http://groups.google.com/group/micro...4c30fa2f5e940d

Chances are that one or more of your Add-ons (which can include
hijackware-related Add-ons) is causing your problems.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

My System SpecsSystem Spec
Old 02-19-2009   #7 (permalink)
PA Bear [MS MVP]


 
 

Re: IE 7 Protected Mode stays Off

Victek wrote:
Quote:
Quote:
Quote:

>>>> I'm having a problem where I can't turn On protected mode in IE 7. UAC
>>>> is
>>>> On, and protected mode is checked in the internet options security
>>>> zones
>>>> settings. Any suggestions as to what I should look at? </paste> PA
>>>> Bear
>>>> wrote: Unexplained computer behavior may be caused by deceptive
>>>> software
>>>> http://support.microsoft.com/kb/827315
>>>>
>>>> Run a /thorough/ check for hijackware, including posting the requested
>>>> logs in an appropriate forum.
>>>>
>>>> Checking for/Help with Hijackware
>>>> http://aumha.net/viewtopic.php?f=30&t=4075
>>>> http://mvps.org/winhelp2002/unwanted.htm
>>>> http://inetexplorer.mvps.org/data/prevention.htm
>>>> http://inetexplorer.mvps.org/tshoot.html
>>>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>>>> http://www.elephantboycomputers.com/...moving_Malware
>>>>
>>>> **Seek expert assistance in
>>>> http://spywarehammer.com/simplemachi...php?board=10.0,
>>>> http://forums.spybot.info/forumdisplay.php?f=22,
>>>> http://aumha.net/viewforum.php?f=30, or other appropriate forums.**
>>>>
>>>> If the procedures look too complex - and there is no shame in admitting
>>>> this isn't your cup of tea - take the machine to a local, reputable and
>>>> independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair
>>>> shop.
>>>>
>>> Thanks for the reply. I've been able to resolve the Protected Mode (PM)
>>> issue - now IE 7 is starting in PM - but I'm having a problem where it
>>> crashes upon closing with a DEP error. This didn't happen in the past.
>>> When I start IE 7 "without add-ons" it closes normally, which suggests a
>>> problem with an add-on. I've done a full malware scan with a couple of
>>> good
>>> anti-malware apps and no infections are found. I've viewed all the
>>> BHO's
>>> and there's nothing suspicious - everything there is something I've
>>> intentionally installed and has worked in the past without problems.
>>> Any
>>> suggestions as to how to troubleshoot the add-ons?
>>
>> [To keep track of things, it helps immensely if you include all of
>> previous message(s) in your replies to the newsgroup. Thank you.]
>>
>> How did you resolve the issue of IE not starting in PM with UAC enabled?
>>
>> If you do a Reset, does the behavior persist when you open IE normally?
>> See http://support.microsoft.com/kb/923737
>>
>> I think scanning with anti-malware apps (e.g., MBAM, STOOPIDAntiSpyware)
>> might not be enough and that you'll need expert assistance in an
>> appropriate forum.
>>
> The reason protected mode was not working originally was I discovered UAC
> was Off. After I turned it On it didn't immediately work, but did so
> after
> another reboot. So far I've done full scans with SuperAntiSpyware and
> Norton Internet Security 2009. I'll try MBAM next and maybe something
> else
> that specializes in rootkit detection to see if anything shows up.
Thanks for clarifying, Victek. PMIE and UAC work hand-in-glove, as you've
discovered.

My System SpecsSystem Spec
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