Vista - error 80072EFD Windows update at wits end

**karaliecaitsith** · 05-06-2009

wrong section please delete ><

05-06-2009

Were you asked to try installing updates manually ?

Quote:

>> One thing I did remember and Im not sure if this is related, is about a
>> month ago I had gotten a virus on my pc that when spy sweeper deleted
>> it, I would get a .dll error when I booted up. I did a checkdisk and it
>> fixed the error but I think around that time is around the time it
>> stopped updating windows.

Can you provide the exact name of the virus ?

Running chkdsk does NOT resolve .dll errors that one sees on boot.
Removing the missing .dll reference from the startup axis using the
System Configuration Utility or editing the Run subkey in the registry
resolves that type of an error.

If you would, please provide us with a list of things that were done so
that we don't recommend you try the same steps again.

Has the antivirus software been changed and was a 3rd party firewall
ever used ?

How is the system connected to the internet ... on a home network; is
the network wireless; is a router used; etc ?

MowGreen
===============
*-343-* FDNY
Never Forgotten
===============

karaliecaitsith wrote:

Quote:

> Hello,
>
> I had posted this in the installation forum, because I was thinking of
> reformatting my pc.. I figured I'd see if anyone might know a solution
> to this problem.. I'm currently running windows vista 32bit and am
> having problems with my pc. I noticed my pc was running slow the other
> day and when I looked at the updates tab it states the last time it
> updated was in March. I tried to update it, it gives me an error that
> when I look it up states its firewall related. (error 80072EFD) I
> uninstalled all of my anti virus programs and disabled firewalls...
> nada. I've tried to have the pcsafety people do a remote assist 3 times
> and they cant find the problem. We've scanned the pc for spyware and
> malware 3 different times (Norman antivirus (the tech did this) spy
> sweeper and also the tool built into windows. They've tried resetting
> the batch etc with no luck. I'm to the point of just reformatting my pc
>
> One thing I did remember and Im not sure if this is related, is about a
> month ago I had gotten a virus on my pc that when spy sweeper deleted
> it, I would get a .dll error when I booted up. I did a checkdisk and it
> fixed the error but I think around that time is around the time it
> stopped updating windows. We've ruled out spyware, malware and
> firewalls.
>
> I can connect to the internet fine etc, but neither windows update, nor
> defender can update. Please help.
>
>

**karaliecaitsith** · 05-07-2009

sorry it's taken me so long to reply. I actually didn't know that I could install manually (I can if I can find the download). According to my husband it was a trojan that went into system 32 it began with a M and was a few letters and numbers.. he said "mvc or something like that" McAfee wouldn't pick it up, spysweeper is what found it and I had a heck of a time getting rid of it. After spysweeper removed it is when the .dll error started, and after I ran a checkdisk I didnt get the error again.

Microsoft did a remote assist 3 different times. They opened notepad and tried to reset the batch, they tried resetting settings for windows update, they went into internet explorer and were checking all of the settings there, they ran a scan through norman, they ran a malware scan, they checked the bts settings. The last representative said that she was going to escalate it, but I've never received a call back. They also tried to connect to onecare under their id but for some reason my pc cannot connect to the windows servers.

I found last night that I can download the updates that I can find, but if I tell the pc to check for them it cant. Windows defender is the same way. My pc is somehow blocking the connection to microsoft, but there are currently no firewalls aside from windows firewall installed. My virus scanner is AVG. The only 3rd party firewall I've used was the one on spysweeper.

The system is a home connection, I have DSL ran through a wireless router (I've tried running straight from modem to pc and still the same result)

05-06-2009	#1 (permalink)
karaliecaitsith Vista Home Premium 32bit 10 posts	wrong section please delete ><
My System Specs

05-06-2009	#2 (permalink)
MowGreen n/a posts	Re: error 80072EFD Windows update at wits end Were you asked to try installing updates manually ? Quote: Quote: >> One thing I did remember and Im not sure if this is related, is about a >> month ago I had gotten a virus on my pc that when spy sweeper deleted >> it, I would get a .dll error when I booted up. I did a checkdisk and it >> fixed the error but I think around that time is around the time it >> stopped updating windows. Can you provide the exact name of the virus ? Running chkdsk does NOT resolve .dll errors that one sees on boot. Removing the missing .dll reference from the startup axis using the System Configuration Utility or editing the Run subkey in the registry resolves that type of an error. If you would, please provide us with a list of things that were done so that we don't recommend you try the same steps again. Has the antivirus software been changed and was a 3rd party firewall ever used ? How is the system connected to the internet ... on a home network; is the network wireless; is a router used; etc ? MowGreen =============== -343- FDNY Never Forgotten =============== karaliecaitsith wrote: Quote: > Hello, > > I had posted this in the installation forum, because I was thinking of > reformatting my pc.. I figured I'd see if anyone might know a solution > to this problem.. I'm currently running windows vista 32bit and am > having problems with my pc. I noticed my pc was running slow the other > day and when I looked at the updates tab it states the last time it > updated was in March. I tried to update it, it gives me an error that > when I look it up states its firewall related. (error 80072EFD) I > uninstalled all of my anti virus programs and disabled firewalls... > nada. I've tried to have the pcsafety people do a remote assist 3 times > and they cant find the problem. We've scanned the pc for spyware and > malware 3 different times (Norman antivirus (the tech did this) spy > sweeper and also the tool built into windows. They've tried resetting > the batch etc with no luck. I'm to the point of just reformatting my pc > > One thing I did remember and Im not sure if this is related, is about a > month ago I had gotten a virus on my pc that when spy sweeper deleted > it, I would get a .dll error when I booted up. I did a checkdisk and it > fixed the error but I think around that time is around the time it > stopped updating windows. We've ruled out spyware, malware and > firewalls. > > I can connect to the internet fine etc, but neither windows update, nor > defender can update. Please help. > >
My System Specs

05-07-2009	#3 (permalink)
karaliecaitsith Vista Home Premium 32bit 10 posts	Re: error 80072EFD Windows update at wits end sorry it's taken me so long to reply. I actually didn't know that I could install manually (I can if I can find the download). According to my husband it was a trojan that went into system 32 it began with a M and was a few letters and numbers.. he said "mvc or something like that" McAfee wouldn't pick it up, spysweeper is what found it and I had a heck of a time getting rid of it. After spysweeper removed it is when the .dll error started, and after I ran a checkdisk I didnt get the error again. Microsoft did a remote assist 3 different times. They opened notepad and tried to reset the batch, they tried resetting settings for windows update, they went into internet explorer and were checking all of the settings there, they ran a scan through norman, they ran a malware scan, they checked the bts settings. The last representative said that she was going to escalate it, but I've never received a call back. They also tried to connect to onecare under their id but for some reason my pc cannot connect to the windows servers. I found last night that I can download the updates that I can find, but if I tell the pc to check for them it cant. Windows defender is the same way. My pc is somehow blocking the connection to microsoft, but there are currently no firewalls aside from windows firewall installed. My virus scanner is AVG. The only 3rd party firewall I've used was the one on spysweeper. The system is a home connection, I have DSL ran through a wireless router (I've tried running straight from modem to pc and still the same result)
My System Specs

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