I'm using MS Essentials on Vista home premium. Somehow I have lost the menu
item (Start or Control Panel?) to start it. Security Center reports that
Essentials is running, but I cannot start a scan. All attempts at
reinstalling Essentials have failed.

(I used to use AVG, but after an unwanted upgrade to V9, the PC became
unuseable due to AVG processes taking all the processor resources).



What to do now?

Steve.

Hello Steve,

To open a support case, start here:
<https://support.microsoftsecurityessentials.com/>

Support for MSE in these forums:
<http://social.answers.microsoft.com/Forums/en-US/category/mse>


Ǝиçεl
©¿©¬
-=-
PS
I hope you remove AVG Free Antivirus using this tool:
<http://askabouttech.com/how-to-remove-avg-free-antivirus/>



"Steve" wrote:

> I'm using MS Essentials on Vista home premium. Somehow I have lost the menu
> item (Start or Control Panel?) to start it. Security Center reports that
> Essentials is running, but I cannot start a scan. All attempts at
> reinstalling Essentials have failed.
>
> (I used to use AVG, but after an unwanted upgrade to V9, the PC became
> unuseable due to AVG processes taking all the processor resources).
>
> What to do now?
>
> Steve.

Originally Posted by Steve

I'm using MS Essentials on Vista home premium. Somehow I have lost the menu
item (Start or Control Panel?) to start it. Security Center reports that
Essentials is running, but I cannot start a scan. All attempts at
reinstalling Essentials have failed.

(I used to use AVG, but after an unwanted upgrade to V9, the PC became
unuseable due to AVG processes taking all the processor resources).

What to do now?

Steve.

Check your taskbar and you should see an icon there, usually bottom right of your computer. If its there, you can right click and open it and run your scan from there.