Decrypt files/folders

I have a client that encrypted there my documents folder on their pc. Then it
was upgraded to Windows Vista Business from XP Pro. Now they can't access
their files. I tried to take ownership of them and decrypt them No luck. I
first tried to just decrypt them but it said I need administrator access.
They are a administrator on their pc. Then I tried to do the owner ship and
then decrypt. Still says they need " You will need to provide administrator
permission to change theses attributes. Click Continue to complete this
operation."

I am stuck at this point, I have gone in circles with this. They are
desperate. Any help would be greatfully appreciated.

I hope I can find a backup of their old PC before they upgraded.

Ask them if they backed up their encryption certificate as you can import it
& decrypt the files.

"Nick Luna" <NickLuna@discussions.microsoft.com> wrote in message
news:885EE20C-A845-4152-8161-6EA6EE69E25E@microsoft.com...
>I have a client that encrypted there my documents folder on their pc. Then
>it
> was upgraded to Windows Vista Business from XP Pro. Now they can't access
> their files. I tried to take ownership of them and decrypt them No luck. I
> first tried to just decrypt them but it said I need administrator access.
> They are a administrator on their pc. Then I tried to do the owner ship
> and
> then decrypt. Still says they need " You will need to provide
> administrator
> permission to change theses attributes. Click Continue to complete this
> operation."
>
> I am stuck at this point, I have gone in circles with this. They are
> desperate. Any help would be greatfully appreciated.
>
> I hope I can find a backup of their old PC before they upgraded.
>
>