Cannot Download AT&T DSL connection to Dell Laptop E1705 with VIST

Malke wrote:
> Dellon wrote:
>> Thanks again Bruce - We may not be using the right terminology with
>> terms like "download" and "get access" - May not be askling the right
>> Questions - My friend bought a new DEll E1705 laptop (paid big bucks)
>> and signed up with AT&T Yahoo DSL - So far it's been several days of
>> back and forth with AT&T DSL and they can't get her service
>> "started." We just can't believe that AT&T doesn't know how to start
>> her DSL service. Thanks Again
>
> Your friend may be best off having a local computer professional come to
> her house, but here's what I'd do*:
>
> Go to client's house with laptop running XP or OS X. Plug laptop into
> DSL modem with ethernet cable. Open a browser and manually activate the
> DSL. There are instructions as to how to do this without using any ISP
> software on www.dslreports. A professional computer person will also
> know how to do this if you find the instructions confusing.
>
> The only real trick is that after you've gone through the activation
> server stuff and assigned a username and password, you then have to log
> back into the DSL modem with that new username and password.
>
> *And I'm guessing that your friend's problem is that she can't
> successfully go through AT&T's software setup which includes
> registering/activating the account.
>
>
> Malke

I would agree with Malke that you have not gotten through the whole
setup process. A bit more info might be all that is needed to advise you
as to what question you need to ask of tech support if you call them
again, or resolve the issue by yourself as Malke indicates as possible.
What type modem did you receive? Is it a plain modem or router/modem
combo? What were the steps taken to get to the point you now are at? If
you used the installation cd, where did this process go awry, based on
the steps that follow?
1. Sign up for the service either via a phone call or online.
2. Receive verification from att that the service request has been
acknowledged and a "service activation" date has been set. That
activation may have required a tech visit to the serviced location, and
there should have been notification that the visit took place.
3. Receipt of the user installation kit containing the filters, modem,
installation cd and other hardware.
4. Installation of the filters, modem, ethernet cable per the
instructions from running the cd installer.
5. Initial connection via the att default username and password and
selecting and inputting the chosen customer username and password at the
appropriate prompts (at some point a reboot is required).
6. Connection with the actual username and password and various
automatic connectivity checks.
7. Installation of any optional software.
8. Ready to go.




--
norm

Thank you Norm for your help - But we're going to try a different approach -
Appreciate your reply -

"norm" wrote:

> Malke wrote:
> > Dellon wrote:
> >> Thanks again Bruce - We may not be using the right terminology with
> >> terms like "download" and "get access" - May not be askling the right
> >> Questions - My friend bought a new DEll E1705 laptop (paid big bucks)
> >> and signed up with AT&T Yahoo DSL - So far it's been several days of
> >> back and forth with AT&T DSL and they can't get her service
> >> "started." We just can't believe that AT&T doesn't know how to start
> >> her DSL service. Thanks Again
> >
> > Your friend may be best off having a local computer professional come to
> > her house, but here's what I'd do*:
> >
> > Go to client's house with laptop running XP or OS X. Plug laptop into
> > DSL modem with ethernet cable. Open a browser and manually activate the
> > DSL. There are instructions as to how to do this without using any ISP
> > software on www.dslreports. A professional computer person will also
> > know how to do this if you find the instructions confusing.
> >
> > The only real trick is that after you've gone through the activation
> > server stuff and assigned a username and password, you then have to log
> > back into the DSL modem with that new username and password.
> >
> > *And I'm guessing that your friend's problem is that she can't
> > successfully go through AT&T's software setup which includes
> > registering/activating the account.
> >
> >
> > Malke
>
> I would agree with Malke that you have not gotten through the whole
> setup process. A bit more info might be all that is needed to advise you
> as to what question you need to ask of tech support if you call them
> again, or resolve the issue by yourself as Malke indicates as possible.
> What type modem did you receive? Is it a plain modem or router/modem
> combo? What were the steps taken to get to the point you now are at? If
> you used the installation cd, where did this process go awry, based on
> the steps that follow?
> 1. Sign up for the service either via a phone call or online.
> 2. Receive verification from att that the service request has been
> acknowledged and a "service activation" date has been set. That
> activation may have required a tech visit to the serviced location, and
> there should have been notification that the visit took place.
> 3. Receipt of the user installation kit containing the filters, modem,
> installation cd and other hardware.
> 4. Installation of the filters, modem, ethernet cable per the
> instructions from running the cd installer.
> 5. Initial connection via the att default username and password and
> selecting and inputting the chosen customer username and password at the
> appropriate prompts (at some point a reboot is required).
> 6. Connection with the actual username and password and various
> automatic connectivity checks.
> 7. Installation of any optional software.
> 8. Ready to go.
>
>
>
>
> --
> norm
>

Thank you Malke - Appreciate your help - but we're going to try a different
approach.

"Malke" wrote:

> Dellon wrote:
> > Thanks again Bruce - We may not be using the right terminology with terms
> > like "download" and "get access" - May not be askling the right Questions -
> > My friend bought a new DEll E1705 laptop (paid big bucks) and signed up with
> > AT&T Yahoo DSL - So far it's been several days of back and forth with AT&T
> > DSL and they can't get her service "started." We just can't believe that
> > AT&T doesn't know how to start her DSL service. Thanks Again
>
> Your friend may be best off having a local computer professional come to
> her house, but here's what I'd do*:
>
> Go to client's house with laptop running XP or OS X. Plug laptop into
> DSL modem with ethernet cable. Open a browser and manually activate the
> DSL. There are instructions as to how to do this without using any ISP
> software on www.dslreports. A professional computer person will also
> know how to do this if you find the instructions confusing.
>
> The only real trick is that after you've gone through the activation
> server stuff and assigned a username and password, you then have to log
> back into the DSL modem with that new username and password.
>
> *And I'm guessing that your friend's problem is that she can't
> successfully go through AT&T's software setup which includes
> registering/activating the account.
>
>
> Malke
> --
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic!"
> MS-MVP Windows - Shell/User
>

Dellon wrote:
> Thank you Norm for your help - But we're going to try a different approach -
> Appreciate your reply -
>
> "norm" wrote:
>
>> Malke wrote:
>>> Dellon wrote:
>>>> Thanks again Bruce - We may not be using the right terminology with
>>>> terms like "download" and "get access" - May not be askling the right
>>>> Questions - My friend bought a new DEll E1705 laptop (paid big bucks)
>>>> and signed up with AT&T Yahoo DSL - So far it's been several days of
>>>> back and forth with AT&T DSL and they can't get her service
>>>> "started." We just can't believe that AT&T doesn't know how to start
>>>> her DSL service. Thanks Again
>>> Your friend may be best off having a local computer professional come to
>>> her house, but here's what I'd do*:
>>>
>>> Go to client's house with laptop running XP or OS X. Plug laptop into
>>> DSL modem with ethernet cable. Open a browser and manually activate the
>>> DSL. There are instructions as to how to do this without using any ISP
>>> software on www.dslreports. A professional computer person will also
>>> know how to do this if you find the instructions confusing.
>>>
>>> The only real trick is that after you've gone through the activation
>>> server stuff and assigned a username and password, you then have to log
>>> back into the DSL modem with that new username and password.
>>>
>>> *And I'm guessing that your friend's problem is that she can't
>>> successfully go through AT&T's software setup which includes
>>> registering/activating the account.
>>>
>>>
>>> Malke
>> I would agree with Malke that you have not gotten through the whole
>> setup process. A bit more info might be all that is needed to advise you
>> as to what question you need to ask of tech support if you call them
>> again, or resolve the issue by yourself as Malke indicates as possible.
>> What type modem did you receive? Is it a plain modem or router/modem
>> combo? What were the steps taken to get to the point you now are at? If
>> you used the installation cd, where did this process go awry, based on
>> the steps that follow?
>> 1. Sign up for the service either via a phone call or online.
>> 2. Receive verification from att that the service request has been
>> acknowledged and a "service activation" date has been set. That
>> activation may have required a tech visit to the serviced location, and
>> there should have been notification that the visit took place.
>> 3. Receipt of the user installation kit containing the filters, modem,
>> installation cd and other hardware.
>> 4. Installation of the filters, modem, ethernet cable per the
>> instructions from running the cd installer.
>> 5. Initial connection via the att default username and password and
>> selecting and inputting the chosen customer username and password at the
>> appropriate prompts (at some point a reboot is required).
>> 6. Connection with the actual username and password and various
>> automatic connectivity checks.
>> 7. Installation of any optional software.
>> 8. Ready to go.
>>
>>
>>
>>
>> --
>> norm
>>
Please let us know what new approach you are taking and if it is a
success. Thanks.

--
norm

OK - thanks again - all of you out there for trying
Dellon

"norm" wrote:

> Dellon wrote:
> > Thank you Norm for your help - But we're going to try a different approach -
> > Appreciate your reply -
> >
> > "norm" wrote:
> >
> >> Malke wrote:
> >>> Dellon wrote:
> >>>> Thanks again Bruce - We may not be using the right terminology with
> >>>> terms like "download" and "get access" - May not be askling the right
> >>>> Questions - My friend bought a new DEll E1705 laptop (paid big bucks)
> >>>> and signed up with AT&T Yahoo DSL - So far it's been several days of
> >>>> back and forth with AT&T DSL and they can't get her service
> >>>> "started." We just can't believe that AT&T doesn't know how to start
> >>>> her DSL service. Thanks Again
> >>> Your friend may be best off having a local computer professional come to
> >>> her house, but here's what I'd do*:
> >>>
> >>> Go to client's house with laptop running XP or OS X. Plug laptop into
> >>> DSL modem with ethernet cable. Open a browser and manually activate the
> >>> DSL. There are instructions as to how to do this without using any ISP
> >>> software on www.dslreports. A professional computer person will also
> >>> know how to do this if you find the instructions confusing.
> >>>
> >>> The only real trick is that after you've gone through the activation
> >>> server stuff and assigned a username and password, you then have to log
> >>> back into the DSL modem with that new username and password.
> >>>
> >>> *And I'm guessing that your friend's problem is that she can't
> >>> successfully go through AT&T's software setup which includes
> >>> registering/activating the account.
> >>>
> >>>
> >>> Malke
> >> I would agree with Malke that you have not gotten through the whole
> >> setup process. A bit more info might be all that is needed to advise you
> >> as to what question you need to ask of tech support if you call them
> >> again, or resolve the issue by yourself as Malke indicates as possible.
> >> What type modem did you receive? Is it a plain modem or router/modem
> >> combo? What were the steps taken to get to the point you now are at? If
> >> you used the installation cd, where did this process go awry, based on
> >> the steps that follow?
> >> 1. Sign up for the service either via a phone call or online.
> >> 2. Receive verification from att that the service request has been
> >> acknowledged and a "service activation" date has been set. That
> >> activation may have required a tech visit to the serviced location, and
> >> there should have been notification that the visit took place.
> >> 3. Receipt of the user installation kit containing the filters, modem,
> >> installation cd and other hardware.
> >> 4. Installation of the filters, modem, ethernet cable per the
> >> instructions from running the cd installer.
> >> 5. Initial connection via the att default username and password and
> >> selecting and inputting the chosen customer username and password at the
> >> appropriate prompts (at some point a reboot is required).
> >> 6. Connection with the actual username and password and various
> >> automatic connectivity checks.
> >> 7. Installation of any optional software.
> >> 8. Ready to go.
> >>
> >>
> >>
> >>
> >> --
> >> norm
> >>
> Please let us know what new approach you are taking and if it is a
> success. Thanks.
>
> --
> norm
>

>> I have a brand new Dell E1705 Laptop with Microsoft Vista preinstalled by
Dell. My Laptop can communicate with the DSL installing techs at AT&T, but
Microsoft Vista is blocking AT&T DSL from downloading to my laptop. As a
result, I cannot install AT&T DSL as my ISP. After several hours on the
phone with AT&T Tech Support, they believe there is some kind of a firewall
in Microsoft Vista blocking AT&T DSL from downloading to my laptop.. I also
talked to Dell tech support and they said it’s an AT&T problem. Does
anybody out there know about this problem and how to clear the Firewall
blocking AT&T DSL installation.

Dellon:

I use ATT DSL w/o problems on several Dells (all with Vista), including two
portables

You may want to review the following with ATT tech support:
Disable the DHCP broadcast flag: (if using DHCP)
http://support.microsoft.com/kb/928233/en-us

Ok - will try - thanks loads

"CZ" wrote:

> >> I have a brand new Dell E1705 Laptop with Microsoft Vista preinstalled by
> Dell. My Laptop can communicate with the DSL installing techs at AT&T, but
> Microsoft Vista is blocking AT&T DSL from downloading to my laptop. As a
> result, I cannot install AT&T DSL as my ISP. After several hours on the
> phone with AT&T Tech Support, they believe there is some kind of a firewall
> in Microsoft Vista blocking AT&T DSL from downloading to my laptop.. I also
> talked to Dell tech support and they said it’s an AT&T problem. Does
> anybody out there know about this problem and how to clear the Firewall
> blocking AT&T DSL installation.
>
> Dellon:
>
> I use ATT DSL w/o problems on several Dells (all with Vista), including two
> portables
>
> You may want to review the following with ATT tech support:
> Disable the DHCP broadcast flag: (if using DHCP)
> http://support.microsoft.com/kb/928233/en-us
>
>