Windows Vista Forums

Re: Outlook and web access fails when updates are added

  1. #1


    PA Bear Guest

    Re: Outlook and web access fails when updates are added

    Crossposted to Vista Security newsgroup.

    I was asking about Office 2003 SP3, not SP2 (SP3 was only released 2 days
    ago): Is SP3 listed in windowsupdate.log or in Update History at Windows
    Update website? What other updates are listed that were recently installed,
    other than Defender definitions updates?

    I very much doubt that a Defender definitions update caused the problem.
    --
    ~PA Bear

    Mano10000 wrote:

    > Thanks for such a fast response. Answer is no. Windows update history
    > claims
    > it installed Office 2003 SP2 a week or so ago, but I system restored since
    > then so I don't know if that means that it has since been removed.
    >
    > Since making the original post I have successfully restored the system to
    > immediately before the last Windows update (the defender change) and it
    > all
    > works fine again.
    >
    > I have 6 important updates available one of which is Office 2003 SP3. I
    > suppose the only 2 options for me are to install each individually and see
    > how they affect my machine, or simply ignore them. Unless you have a
    > better
    > idea. I have spent days trying to put the machine right after automatic
    > updates have fouled it up. I run absolutely nothing odd or dodgy that
    > should
    > make my system act strangely...
    >
    > Is it just because Vista is new?
    >
    > "PA Bear" wrote:
    >

    >> Did Automatic Updates install Office 2003 SP3 this week?
    >> --
    >> ~Robear Dyer (PA Bear)
    >> MS MVP-Windows (IE, OE, Security, Shell/User)
    >> AumHa VSOP & Admin http://aumha.net
    >> DTS-L http://dts-l.org/
    >>
    >> Mano10000 wrote:

    >>> I'm running Vista Home premium (which includes Windows Defender). I also
    >>> have Office 2003. I've found that when I had automatic updates installed
    >>> I
    >>> lost the ability for Outlook to connect to my hotmail account and
    >>> Messenger
    >>> to sign in, and my web connection speed dropped from lightning quick to
    >>> something out of the mid-1980s.
    >>>
    >>> I kept having to system restore, so now I have updates set for me to
    >>> choose
    >>> when to install them (and sadly I can't take the risk to ever do it).
    >>>
    >>> However, today Windows Defender was flashing at me so I did a "check for
    >>> updates" and monitoring my Windows update manager it tells me KB915597
    >>> was
    >>> installed today and cannot be uninstalled.
    >>>
    >>> You guessed it. Now Outlook cannot connect and my Web builds up line by
    >>> line
    >>> despite my ultrafast broadband.
    >>>
    >>> What's going on and how can I put it right?
    >>>
    >>> Thanks anyone for their help.

      My System SpecsSystem Spec

  2.   


  3. #2


    Mano10000 Guest

    Re: Outlook and web access fails when updates are added

    Sorry - thought I was clear. SP3 is in my list of available updates, but I
    haven't installed. There are 5 other important updates that I feel I should
    try to install, but I have 3 or 4 times and when I have that slows my Web
    connection a hundred-fold giving terrible probs for Outlook and Live
    Messenger (so I've used system restore to remove them). They are:
    Security update for CAPICOM KB931906
    Update for Outlook 2003 Junk email filter KB936677
    Windows Malicious Software Removal Tool Sept 2007 KB890830
    Definition update for Windows Defender KB915597 (definition 1.21.2942.12)
    Microsoft SQL Server 2005 Express edition service pack 2 KB921896

    According to the update history the only recent change was:
    Definition update for Windows Defender KB915597 (definition 1.21.2940.3)

    But as I have said I've restored since then (and am OK again) and if I look
    at "Last Updated" in my Windows updated history the date for last changes is
    long before this change.

    Thanks again for any assistance - I'm kind of resigned to the problems, but
    I know I shouldn't be!

    Best wishes
    "PA Bear" wrote:

    > Crossposted to Vista Security newsgroup.
    >
    > I was asking about Office 2003 SP3, not SP2 (SP3 was only released 2 days
    > ago): Is SP3 listed in windowsupdate.log or in Update History at Windows
    > Update website? What other updates are listed that were recently installed,
    > other than Defender definitions updates?
    >
    > I very much doubt that a Defender definitions update caused the problem.
    > --
    > ~PA Bear
    >
    > Mano10000 wrote:

    > > Thanks for such a fast response. Answer is no. Windows update history
    > > claims
    > > it installed Office 2003 SP2 a week or so ago, but I system restored since
    > > then so I don't know if that means that it has since been removed.
    > >
    > > Since making the original post I have successfully restored the system to
    > > immediately before the last Windows update (the defender change) and it
    > > all
    > > works fine again.
    > >
    > > I have 6 important updates available one of which is Office 2003 SP3. I
    > > suppose the only 2 options for me are to install each individually and see
    > > how they affect my machine, or simply ignore them. Unless you have a
    > > better
    > > idea. I have spent days trying to put the machine right after automatic
    > > updates have fouled it up. I run absolutely nothing odd or dodgy that
    > > should
    > > make my system act strangely...
    > >
    > > Is it just because Vista is new?
    > >
    > > "PA Bear" wrote:
    > >

    > >> Did Automatic Updates install Office 2003 SP3 this week?
    > >> --
    > >> ~Robear Dyer (PA Bear)
    > >> MS MVP-Windows (IE, OE, Security, Shell/User)
    > >> AumHa VSOP & Admin http://aumha.net
    > >> DTS-L http://dts-l.org/
    > >>
    > >> Mano10000 wrote:
    > >>> I'm running Vista Home premium (which includes Windows Defender). I also
    > >>> have Office 2003. I've found that when I had automatic updates installed
    > >>> I
    > >>> lost the ability for Outlook to connect to my hotmail account and
    > >>> Messenger
    > >>> to sign in, and my web connection speed dropped from lightning quick to
    > >>> something out of the mid-1980s.
    > >>>
    > >>> I kept having to system restore, so now I have updates set for me to
    > >>> choose
    > >>> when to install them (and sadly I can't take the risk to ever do it).
    > >>>
    > >>> However, today Windows Defender was flashing at me so I did a "check for
    > >>> updates" and monitoring my Windows update manager it tells me KB915597
    > >>> was
    > >>> installed today and cannot be uninstalled.
    > >>>
    > >>> You guessed it. Now Outlook cannot connect and my Web builds up line by
    > >>> line
    > >>> despite my ultrafast broadband.
    > >>>
    > >>> What's going on and how can I put it right?
    > >>>
    > >>> Thanks anyone for their help.
    >
    >

      My System SpecsSystem Spec

  4. #3


    PA Bear Guest

    Re: Outlook and web access fails when updates are added

    I'd say it's time for you to...

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/de...spx?gprid=6527

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport
    --
    ~Robear Dyer (PA Bear)
    MS MVP-Windows (IE, OE, Security, Shell/User)
    AumHa VSOP & Admin http://aumha.net
    DTS-L http://dts-l.org/


    Mano10000 wrote:

    > Sorry - thought I was clear. SP3 is in my list of available updates, but I
    > haven't installed. There are 5 other important updates that I feel I
    > should
    > try to install, but I have 3 or 4 times and when I have that slows my Web
    > connection a hundred-fold giving terrible probs for Outlook and Live
    > Messenger (so I've used system restore to remove them). They are:
    > Security update for CAPICOM KB931906
    > Update for Outlook 2003 Junk email filter KB936677
    > Windows Malicious Software Removal Tool Sept 2007 KB890830
    > Definition update for Windows Defender KB915597 (definition 1.21.2942.12)
    > Microsoft SQL Server 2005 Express edition service pack 2 KB921896
    >
    > According to the update history the only recent change was:
    > Definition update for Windows Defender KB915597 (definition 1.21.2940.3)
    >
    > But as I have said I've restored since then (and am OK again) and if I
    > look
    > at "Last Updated" in my Windows updated history the date for last changes
    > is
    > long before this change.
    >
    > Thanks again for any assistance - I'm kind of resigned to the problems,
    > but
    > I know I shouldn't be!
    >
    > Best wishes
    > "PA Bear" wrote:
    >

    >> Crossposted to Vista Security newsgroup.
    >>
    >> I was asking about Office 2003 SP3, not SP2 (SP3 was only released 2 days
    >> ago): Is SP3 listed in windowsupdate.log or in Update History at Windows
    >> Update website? What other updates are listed that were recently
    >> installed, other than Defender definitions updates?
    >>
    >> I very much doubt that a Defender definitions update caused the problem.
    >> --
    >> ~PA Bear
    >>
    >> Mano10000 wrote:

    >>> Thanks for such a fast response. Answer is no. Windows update history
    >>> claims
    >>> it installed Office 2003 SP2 a week or so ago, but I system restored
    >>> since
    >>> then so I don't know if that means that it has since been removed.
    >>>
    >>> Since making the original post I have successfully restored the system
    >>> to
    >>> immediately before the last Windows update (the defender change) and it
    >>> all
    >>> works fine again.
    >>>
    >>> I have 6 important updates available one of which is Office 2003 SP3. I
    >>> suppose the only 2 options for me are to install each individually and
    >>> see
    >>> how they affect my machine, or simply ignore them. Unless you have a
    >>> better
    >>> idea. I have spent days trying to put the machine right after automatic
    >>> updates have fouled it up. I run absolutely nothing odd or dodgy that
    >>> should
    >>> make my system act strangely...
    >>>
    >>> Is it just because Vista is new?
    >>>
    >>> "PA Bear" wrote:
    >>>
    >>>> Did Automatic Updates install Office 2003 SP3 this week?
    >>>> --
    >>>> ~Robear Dyer (PA Bear)
    >>>> MS MVP-Windows (IE, OE, Security, Shell/User)
    >>>> AumHa VSOP & Admin http://aumha.net
    >>>> DTS-L http://dts-l.org/
    >>>>
    >>>> Mano10000 wrote:
    >>>>> I'm running Vista Home premium (which includes Windows Defender). I
    >>>>> also
    >>>>> have Office 2003. I've found that when I had automatic updates
    >>>>> installed
    >>>>> I
    >>>>> lost the ability for Outlook to connect to my hotmail account and
    >>>>> Messenger
    >>>>> to sign in, and my web connection speed dropped from lightning quick
    >>>>> to
    >>>>> something out of the mid-1980s.
    >>>>>
    >>>>> I kept having to system restore, so now I have updates set for me to
    >>>>> choose
    >>>>> when to install them (and sadly I can't take the risk to ever do it).
    >>>>>
    >>>>> However, today Windows Defender was flashing at me so I did a "check
    >>>>> for
    >>>>> updates" and monitoring my Windows update manager it tells me KB915597
    >>>>> was
    >>>>> installed today and cannot be uninstalled.
    >>>>>
    >>>>> You guessed it. Now Outlook cannot connect and my Web builds up line
    >>>>> by
    >>>>> line
    >>>>> despite my ultrafast broadband.
    >>>>>
    >>>>> What's going on and how can I put it right?
    >>>>>
    >>>>> Thanks anyone for their help.

      My System SpecsSystem Spec


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