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| Guest | removal of win32:trojan-gen. virus I am using the free version of Avast AV and recently every time I boot up I get a warning saying win32:trojan-gen {other} has been found. This happens even tho' each time I have followed the recommended action and put it in the chest. How do I get rid of it please? -- Martin |
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| Guest | Re: removal of win32:trojan-gen. virus Martin wrote:
through at least scanning with Multi_AV (see below). If Multi_AV thinks the computer is clean, you can submit the suspect file to Virus Total for identication and/or to Avast to see if this is a false-positive. http://www.virustotal.com/ General virus/malware removal: ***** Go through these general malware removal steps systematically - http://www.elephantboycomputers.com/...moving_Malware Include scanning with David Lipman's Multi_AV and follow instructions to do all scans in Safe Mode. Please see the special Notes regarding using Multi_AV in Vista. http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions http://pcdid.com/Multi_AV.htm - download You can also check to see if there are targeted removal steps for your malware here: Bleeping Computer removal how-to's - http://www.bleepingcomputer.com/forums/forum55.html When all else fails, run HijackThis and post your log in one of the specialty forums listed at the first link above (not here, please). Not all tools used will work in Vista and you will need to run them elevated. Since Vista is so new, it will be a while before removal techniques and tools are developed. If you are unable to remove the infection by following the general steps, register at one of the HijackThis forums as suggested. Standard caveat: If the procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a professional computer repair shop (not your local version of BigComputerStore/GeekSquad). Please be aware that not all local shops are skilled at removing malware and even if they are, your computer may be so infested that Windows will need to be clean-installed. Have all your data backed up before you take the machine into a shop. ***** Malke -- Elephant Boy Computers www.elephantboycomputers.com "Don't Panic!" MS-MVP Windows - Shell/User | ||||||||||||
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