On Fri, 5 Oct 2007 12:46:00 -0700, Daisy <amy@xxxxxx> wrote:
> I have recently emailed an attachment to someone who is saying that becasue I
> am using Windows Vista and she is using Windows XP she cannot open it!
She is wrong.
> says she will have to download something
That *may* be correct. See below.
> which is going to cost her money to
> enable her to open it.
No, it's free.
> In previous months I have used my dads machine
> (Windows XP) and it has never been a problem. I have just saved it as a
> nornal Word Document. Have I done something wrong or is it her end???
First of all, there is no question that any difference between her
operating system and yours is irrelevant. What may be (and probably)
is) relevant is the particular software *versions* the two of you are
My guess is that you are using Word 2007. Is that correct?
And she is using an older version of Word. Is that correct?
If so, that's the issue. It has nothing to do with Windows XP vs.
Windows Vista. If both operating systems were running Word 2007 or
both were running an older version, all would be well.
But the default format for saving files in Word 2007 has changed from
previous versions. It's now .docx instead of .doc, and that's why she
can't open it. Her older version of Word doesn't recognize .docx
Fortunately Word 2007 will let you easily save the file in the old
..doc format. Instead of doing "Save," just do "Save as," and change
the type to .doc.
Alternatively, she can add the ability to open Office 2007 file
formats to her version by downloading the Compatibility Pack from https://www.microsoft.com/downloads/...displaylang=en
But note that, despite what she told you, that compatibility Pack is
Ken Blake, Microsoft MVP Windows - Shell/User
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