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I can't install MSN Messenger, but have to update.... :(
  1. #1



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    Join Date : Nov 2009
    Posts : 6
    Vista Home Premium 32bit
    Local Time: 11:53 PM

    I can't install MSN Messenger, but have to update.... :(

    Hi all,
    I can't use MSN messenger unless I install a newer version, but this doesn't work.
    When I run the installer i get the following error message:
    "messenger couldnt be installed because we had trouble installing these requirements:
    * Microsoft Application Error Reporting
    Try installing Windows Live programs again. Program were not installed because the installation was canceled. aborted:0x80004004.
    * Microsoft Visual Studio Runtime
    Try installing Windows Live programs again. Programs were not installed because the installation was cancelled. aborted:0x80004004
    * Windows live call. The installer has insufficient prviliges to access this directory; C:\programdata\microsoft\Windows\startmenu\programs\windows live. The installer cannot continue. Log on as adminstrator or contact your system administrator. Please close all other programs and then try again. It looks like another program is preventign the installer from working. hr:0x80070643.

    I tried quite a bit:
    - I am admininistrator and have all rights.
    - Downloaded the installer and ran it as administrator
    - Downloaded the whole file (wlsetup-all.exe, 134MB) and tried to run it (as administrator), instead of the installer itself (wlsetup-custom.exe, 1mb).
    - Cleaned out Windows live, with Windows install clean up.
    - Switched off the virus scan
    - Switched off all services and programs on startup.
    - Turned User Account Control off
    - Updates Windows

    Totally lost, anyone got some ideas?

    cheers

    Koen


      My System SpecsSystem Spec

  2. #2
    stoneys-nutz's Avatar

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    Join Date : Apr 2008
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    Vista Ultimate x64, SP2. XP Pro x64 SP3.
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    Re: I can't install MSN Messenger, but have to update.... :(

    Hello Kingkoen,
    Take a look here, it is a MSM fix it site.

    Choose your version of Windows Live Messenger or MSN Messenger

    Hope this helps, good luck and post your results.

      My System SpecsSystem Spec

  3. #3



    Newbie
    Join Date : Nov 2009
    Posts : 6
    Vista Home Premium 32bit
    Local Time: 11:53 PM


      Thread Starter

    Re: I can't install MSN Messenger, but have to update.... :(

    Hi there. thanks for this but it didn't help much

    I figured out I have a problem with installation rights, I am not allowed to write to the programdata directory despite having ownership of folders and administrator. Any ideas how to solve this? I have been trying for hours now.

    thanks,

    Koen

      My System SpecsSystem Spec

  4. #4
    stoneys-nutz's Avatar

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    Re: I can't install MSN Messenger, but have to update.... :(

    Try this.
    To turn on this 'super' administrator account, type cmd in the search box WAIT don't hit enter! cmd will appear at top. Rt click on it to 'run as administrator'.

    To enable this account, type this command & hit Enter:
    Net user administrator /active:yes

    To disable this account, type this command & hit Enter:
    Net user administrator /active:no

      My System SpecsSystem Spec

  5. #5



    Newbie
    Join Date : Nov 2009
    Posts : 6
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      Thread Starter

    Re: I can't install MSN Messenger, but have to update.... :(

    Hi there,

    I tried this but it didn't work. I got the same error message. Do you have any other ideas?

    cheers

    Koen

      My System SpecsSystem Spec

  6. #6
    stoneys-nutz's Avatar

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    Re: I can't install MSN Messenger, but have to update.... :(

    I would un-install all the Windows Live software you have on your machine, (use CCleaner here), re-install with the latest versions, sign in, and try again.
    Also, you may need to clean out the registry of all the old Windows Live keys, download this free app and run the registry cleaner.
    Backup your registry when prompted.

    CCleaner - Download

    Try this and post your results, good luck.

      My System SpecsSystem Spec

I can't install MSN Messenger, but have to update.... :(

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