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| | #11 (permalink) |
| Older But No Wiser ![]() ![]() Rep Power: 18 ![]() ![]() ![]() ![]() | Re: Error 80240028 on update KB955428 It's fine now John thank you. It was the very first notification I got when you merged the threads lead to a "404-not found" page, but after that no problems. I deleted my post where I had attempted, in vain, to upload the patch. |
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| | #12 (permalink) |
| Newbie Rep Power: 6 ![]() | Re: Error 80240028 on update KB955428 SUCCESS I had exactly the same problem re KB955428 (error code 8024002D) using Update for Microsoft Works 8 (KB955428) Download KB955428_en-US.cab save it then double click it to install it doesn't show in view update history, but it does show in control panel - programs and features - installed updates Updates then doesn't keep on trying to install it. I hope this helps it worked for me |
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| | #13 (permalink) | |||||||||||||||||||||
| Junior Member Rep Power: 4 ![]() | Re: Error 80240028 on update KB955428 Hi John, Sorry didn't get the number as was copying the information from it as tried to install it and contacted Compaq and this is what they said: Dear Debbie, Thank you for contacting HP Total Care. I understand from your email that you have an issue with Microsoft Works 8 update on Compaq Presario SR5249UK Desktop PC Debbie, this issue could be due to corrupt or missing files of the Microsoft Works 8. In order to isolate and resolve the issue I recommend you Uninstall and Reinstall the Microsoft Works 8 and perform the update. To uninstall the Microsoft Works 8 please follow the steps provided below : 1. From the Windows Vista desktop, click Start. 2. Click Control Panel. 3. Click Programs, and then click Programs and Features. 4. Select the program to uninstall, then click Uninstall To reinstall the Microsoft Works 8 please follow the below steps: 1. From the Windows Vista desktop, click Start, All Programs, and then PC Help & Tools. 2. Click Recovery Manager. The Recovery Manager Welcome screen appears. 3. Click Next. 4. On the Software Program Re-installation screen select Yes, and then click Next. 5. On the Welcome screen click Next. 6. Select the Microsoft Works 8 application from the list to reinstall. NOTE: You may be advised to uninstall the software program that was chosen to reinstall. If the a program to reinstall is not listed, select The program is not in the list, and then click Next. Helpful information will advise on how to uninstall a program. If the program is in the list and has already been uninstalled, skip this step. To uninstall a program, perform the following: a. From the Windows Vista desktop, click Start. b. Click Control Panel. c. Click Programs, and then click Programs and Features. d. Select the program to uninstall, then click Uninstall. Once the program is uninstalled, resume the reinstallation from the Recovery Manager program. 7. Click Next. 8. If the reinstallation was a success, a message about restarting the computer opens. Select Yes, and then click Finish to restart the computer. You can also follow the steps from the below website to perform the recovery manager to reinstall the pre installed applications: http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00834921 After Reinstalling the Microsoft Works 8 ,perform the Update and check with the issue.If the issue persist I recommend you contact Microsoft in this regard for further assistance, as the issue is with the Microsoft Works 8 update. If you need further assistance, please reply to this message and we will be happy to assist you further. For information on keeping your HP and Compaq products up and running, please visit our Web site at: http://www.hp.com/go/totalcare Sincerely, Rufus HP Total Care So am now off to try this and promise next time have a problem with the update will make a note of the KB number ![]() Debbie
Last edited by Simreaper; 08-13-2008 at 03:14 PM. Reason: To say it doesn't work. | |||||||||||||||||||||
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| | #14 (permalink) |
| Antidisestablishmentarian ![]() ![]() ![]() Join Date: May 2008 Vista Ultimate x64 MAK, Vista Ultimate x86 MAK, XP x86, XP x64, OpenSolaris 5, Gentoo 2008.1.... 3rd Rock Rep Power: 108 ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() | Re: Error 80240028 on update KB955428 I'd try the manual download first - it will save you a lot of time.... |
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| | #15 (permalink) | |||||||||||||||
| Junior Member Rep Power: 4 ![]() | Re: Prblem with Windows Update and Works 8 Thnaks Ex-Brit just tried your way and it is indeed now showing up as installed and am off to email Compaq to tell them so if anybody else asks them they can send them in this direction. Thanks for your help ![]() Debbie
Last edited by Simreaper; 08-13-2008 at 03:31 PM. Reason: Spelling mistake | |||||||||||||||
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| | #16 (permalink) |
| Older But No Wiser ![]() ![]() Rep Power: 18 ![]() ![]() ![]() ![]() | Re: Error 80240028 on update KB955428 Glad you are OK. |
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| | #17 (permalink) |
| Newbie Rep Power: 2 ![]() | Re: Error 80240028 on update KB955428 Had same problem as Works8 came preinstalled on my HP media center pc. Went to Microsoft downloads, downloaded KB955428 cab extracted it and installed it. It shows in my installed updates and windows says that I am now up to date. But in history it shows that installation of KB955428 failed in two places, since I tried to install it twice from windows update. How do I take these references out of history? |
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| | #18 (permalink) |
| Older But No Wiser ![]() ![]() Rep Power: 18 ![]() ![]() ![]() ![]() | Re: Error 80240028 on update KB955428 Last edited by Ex_Brit; 08-13-2008 at 04:59 PM. |
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| | #19 (permalink) |
| Newbie Rep Power: 2 ![]() | Re: Error 80240028 on update KB955428 Thanks |
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| | #20 (permalink) |
| Older But No Wiser ![]() ![]() Rep Power: 18 ![]() ![]() ![]() ![]() | Re: Error 80240028 on update KB955428 You're welcome. |
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