Vista Tutorial - Error 80240028 on update KB955428

It's fine now John thank you. It was the very first notification I got when you merged the threads lead to a "404-not found" page, but after that no problems.
I deleted my post where I had attempted, in vain, to upload the patch.

SUCCESS
I had exactly the same problem re KB955428 (error code 8024002D)

using Update for Microsoft Works 8 (KB955428)

Download KB955428_en-US.cab
save it then double click it to install
it doesn't show in view update history, but it does show in control panel - programs and features - installed updates
Updates then doesn't keep on trying to install it.

I hope this helps it worked for me

Hi John,

Sorry didn't get the number as was copying the information from it as tried to install it and contacted Compaq and this is what they said:

Dear Debbie,
Thank you for contacting HP Total Care.
I understand from your email that you have an issue with Microsoft Works 8 update on Compaq Presario SR5249UK Desktop PC
Debbie, this issue could be due to corrupt or missing files of the Microsoft Works 8.
In order to isolate and resolve the issue I recommend you Uninstall and Reinstall the Microsoft Works 8 and perform the
update.
To uninstall the Microsoft Works 8 please follow the steps provided below :
1. From the Windows Vista desktop, click Start.
2. Click Control Panel.
3. Click Programs, and then click Programs and Features.
4. Select the program to uninstall, then click Uninstall

To reinstall the Microsoft Works 8 please follow the below steps:
1. From the Windows Vista desktop, click Start, All Programs, and then
PC Help & Tools.
2. Click Recovery Manager.
The Recovery Manager Welcome screen appears.
3. Click Next.
4. On the Software Program Re-installation screen select Yes, and then
click Next.
5. On the Welcome screen click Next.
6. Select the Microsoft Works 8 application from the list to reinstall.
NOTE: You may be advised to uninstall the software program that
was chosen to reinstall. If the a program to reinstall is
not listed, select The program is not in the list, and then
click Next. Helpful information will advise on how to
uninstall a program. If the program is in the list and has
already been uninstalled, skip this step. To uninstall a
program, perform the following:
a. From the Windows Vista desktop, click Start.
b. Click Control Panel.
c. Click Programs, and then click Programs and Features.
d. Select the program to uninstall, then click Uninstall.

Once the program is uninstalled, resume the reinstallation from
the Recovery Manager program.
7. Click Next.
8. If the reinstallation was a success, a message about restarting the
computer opens. Select Yes, and then click Finish to restart the
computer.
You can also follow the steps from the below website to perform the recovery manager to reinstall the pre installed
applications:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00834921
After Reinstalling the Microsoft Works 8 ,perform the Update and check with the issue.If the issue persist I recommend you
contact Microsoft in this regard for further assistance, as the issue is with the Microsoft Works 8 update.

If you need further assistance, please reply to this message and we will be happy to assist you further.
For information on keeping your HP and Compaq products up and running, please visit our Web site at:
http://www.hp.com/go/totalcare
Sincerely,
Rufus
HP Total Care

So am now off to try this and promise next time have a problem with the update will make a note of the KB number

Debbie
OK just did this and got same error message but am tempted to try the works 8.5 disk from my Toshiba laptop as when reinstalled it said it was actually Microsoft Works 8.5

I'd try the manual download first - it will save you a lot of time....

Thnaks Ex-Brit just tried your way and it is indeed now showing up as installed and am off to email Compaq to tell them so if anybody else asks them they can send them in this direction.

Thanks for your help

Debbie

Glad you are OK.

Had same problem as Works8 came preinstalled on my HP media center pc. Went to Microsoft downloads, downloaded KB955428 cab extracted it and installed it. It shows in my installed updates and windows says that I am now up to date. But in history it shows that installation of KB955428 failed in two places, since I tried to install it twice from windows update. How do I take these references out of history?

You can't. That's history and like all history, it can't be altered. (Although many have tried...!)

Thanks

You're welcome.